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Account Executive

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The Account Executive will serve as a liaison to existing customers. This Executive is responsible for ensuring positive client relations, high customer service standards, maximizing services at each facility and the identification of new and potential business. Account Executive may also have additional responsibilities for designated large accounts and have management responsibilities for other Account Representatives where applicable.

ESSENTIAL FUNCTIONS/DUTIES

Initiate and maintain routine contacts (to include visits, phone calls and mailings) to existing clients in order to ensure smooth working relationships (field-based marketing).
Build solid relationships with personnel at various facilities in order to promote services and assist in the identification of new business opportunities.
Find solutions to any situations that may arise with the account.
Work with Operations, Business Development and the Communication Center(s) to develop and implement Service insurance plans.
Responsible for the gathering of information regarding competition and have thorough understanding of competitors in assigned Operating Area.
Work with Business Development in developing effective communication and marketing material (for internal and external purposes).
Demonstrate a professional approach to creating value and gaining confidence in Guardian Flight’s services from customers.
Assist operations in the development of systems that encourage feedback from crews regarding barriers in service and service incidents.
Works with Operations to create and implement an Operational Growth & Customer Retention (OGCR) plan.
Respond to, document and ensure follow up to all service inquiries received from internal and external customers in a timely and thorough manner.
Provide weekly updates on customer interactions.
Adhere to all company policies and procedures.
Adherence to and compliance with information systems security is everyone’s responsibility. It is the responsibility of every computer user to know and follow Information Systems security policies and procedures. Attend Information Systems security training, when offered. Report information systems security problems.

QUALIFICATIONS

Education and Related Work Experience

BA/BS degree in Marketing, Business, or related field preferred.
Must possess at least one (1) or more years business/private sector experience with demonstrated Leadership skills
Combination of education and experience considered

Licenses, Registrations or Certifications

Valid state drivers' license.

Why Choose Guardian Flight? As a leader in air ambulance services, Guardian Flight is one of Global Medical Response’s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at . Learn how our values are at the core of our services and vital to how we approach care and check out our comprehensive benefit options at GlobalMedicalResponse.com/Careers .

EEO Statement:

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Average salary estimate

$70000 / YEARLY (est.)

min

max

$60000K

$80000K

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What You Should Know About Account Executive, Guardian Flight

If you're looking for an exciting opportunity to positively impact clients while working with a dynamic team, the role of Account Executive at Guardian Flight might be your perfect fit! Based in the beautiful Fairbanks North Star County, AK, this position is ideal for those with a passion for client relations and business development. As an Account Executive, you’ll serve as a key liaison, ensuring positive relationships with existing clients while identifying new business opportunities. Your day-to-day could include building solid connections with facility personnel, implementing service plans, and working closely with our operations and business development teams. A significant part of the job involves engaging with clients through visits, calls, and emails to enhance satisfaction and service retention. You will also play a crucial role in gathering competitive insights, creating impactful communication material, and collaborating on system improvements that drive value for our clients. With a vibrant work culture and a commitment to quality service, Guardian Flight is not just about transport but making a difference in emergency and patient relocation care. If you possess a BA/BS in Marketing or Business and have at least a year of sector experience, this position is your chance to shine. Join us and see how your efforts can save lives and bring aid to those in need!

Frequently Asked Questions (FAQs) for Account Executive Role at Guardian Flight

What responsibilities does an Account Executive have at Guardian Flight?

The Account Executive at Guardian Flight is responsible for maintaining positive client relations, identifying new business opportunities, and coordinating efforts between operations and business development. Importantly, this role involves initiating regular communications with clients to ensure satisfaction and gather feedback for continuous improvement.