Mid-Market Customer Success Program Manager
Everyone is welcome at Handshake. We know diverse teams build better products and we are committed to creating an inclusive culture built on a foundation of respect for all individuals. We strongly encourage candidates from non-traditional backgrounds, historically marginalized or underrepresented groups to apply.
Your Impact:
Handshake is hiring a Program Manager on the Employer Customer Success team. As a Program Manager on our Employer Customer Success team, you'll partner with our Account Management and Customer Success Teams with hands-on projects to help premium customers drive adoption and enhance their early talent recruiting strategies to ensure our Employer Partners meet and exceed their hiring goals.
Your Role:
- Support the Account Management and Customer Success teams with driving adoption, retention and expansion on our platform via project based work
- Understand employer’s hiring goals and create tailored campaigns (crafting messaging, segments and executing outreach) on the Handshake platform to attract the entry level talent they seek
- Responsible for custom analytics reporting, school strategy and Handshake user audits for consistency and on-going campaign audits and reviews
- Responsible for maintaining and creating customized training material and best practices around D&I recruiting, sourcing messaging and more
- Serve as a Handshake product expert, understanding the HR, Talent Acquisition and Higher Ed Tech space
Your Experience:
- 3-4+ years relevant work experience, preferably in the customer facing SaaS or Recruiting roles
- Background in Client Onboarding, Implementation, or Professional Services strongly preferred
- You have the ability to understand our customer’s business goals and recommend new approaches, strategies and ways to drive adoption and help them hit their hiring targets
- An understanding of ever-evolving needs of a dynamic, growing start-up organization
- An open-mind to creatively solve our customer’s complex problems
- The ability to thrive in ambiguity and work quickly, but not rush
- Strong presentation development and public speaking skills
- Strong communication and relationship management skills
- Experience owning and driving projects end to end
- Strong analytical and critical thinking skills
- Superior cross-team collaboration skills
- Bachelor's Degree preferred
*Must be willing to work a hybrid schedule from our SF or NYC office - Monday, Wednesday, and Thursday*
Compensation Range:
- $96,000 - $115,000 OTE + RSUs
For cash compensation, we set standard ranges for all U.S.-based roles based on function, level, and geographic location, benchmarked against similar stage growth companies. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise, and may vary from the amounts listed above.
About us
Handshake is the career platform for Gen Z. With a community of over 17 million students, alumni, employers, and career educators, Handshake’s network is where career advice and discovery turn into first, second, and third jobs. Nearly 1 million companies use Handshake to build their future workforce—from Fortune 500 to federal agencies, school districts to startups, healthcare systems to small businesses. Handshake is built for where you’re going, not where you’ve been.
When it comes to our workforce strategy, we’ve thought deeply about how work-life should look at Handshake. With our hybrid-work model, employees benefit from collaboration and shared team experiences three days per week in our vibrant offices, and enjoy the flexibility of remote work two days per week. Handshake is headquartered in San Francisco, with offices in New York, London, and Berlin.
What we offer
At Handshake, we'll give you the tools to feel healthy, happy and secure.
Benefits below apply to employees in full-time positions.
- 💰 Equity and ownership in a fast-growing company.
- 🍼 16 Weeks of paid parental leave for birth giving parents & 10 weeks of paid parental leave for non-birth giving parents.
- 💝 Comprehensive medical, dental, and vision policies including LGTBQ+ Coverage. We also provide resources for Mental Health Assistance, Employee Assistance Programs and counseling support.
- 💻 Handshake offers $500/£360 home office stipend for you to spend during your first 3 months to create a productive and comfortable workspace at home.
- 📚 Generous learning & development opportunities and an annual $2,000/£1,500/€1,850 stipend for you to grow your skills and career.
- 💰 Financial coaching through Origin to help you through your financial journey.
- 🛜 Monthly internet stipend and a brand new MacBook to allow you to do your best work.
- 🚃 Monthly commuter stipend for you to expense your travel to the office (for office-based employees).
- 🥗 Free lunch provided twice a week across all offices.
- 🤝 Referral bonus to reward you when you bring great talent to Handshake.
(US-specific benefits, in addition to the first section)
- 🏦 401k Match: Handshake offers a dollar-for-dollar match on 1% of deferred salary, up to a maximum of $1,200 per year.
- 🏝 All full-time US-based Handshakers are eligible for our flexible time off policy to get out and see the world. In addition, we offer 8 standardized holidays, and 2 additional days of flexible holiday time off. Lastly, we have a Winter #ShakeBreak, a one-week period of Collective Time Off.
- 🍼 Family support: We partner with Milk Stork to provide comprehensive 100% employer-sponsored lactation support to traveling parents and guardians. Parental leave coaching and support provided by Parentaly.
(UK-specific benefits, in addition to the first section)
- 🏦 Pension Scheme: Handshake will provide you with a workplace pension, where you will make contributions based on 5% of your salary. Handshake will pay the equivalent of 3% towards your pension plan, subject to qualifying earnings limits.
- 🏝 Up to 25 days of vacation to encourage people to reset, recharge, and refresh, in addition to 8 bank holidays throughout the year.
- 🤝 Regular offsites each year to bring the team together + opportunity to travel to our HQ in San Francisco.
- 🛍️ Discounts across various high street retailers, cinemas and other social activities exclusively for Handshake UK employees.
(Germany-specific benefits, in addition to the first section)
- 🏝 25 days of annual leave + 5 days of a winter #ShakeBreak, a one-week period of Collective Time Off across the company.
- 🤝 Regular offsites each year to bring the team together + opportunity to travel to our HQ in San Francisco once a year.
- 🧘 Urban sports club membership offering access to a diverse network of fitness and wellness facilities.
- 🛍️ Discounts across various high street retailers, cinemas and other social activities exclusively for Handshake Germany employees.
Looking for more? Explore our mission, values and comprehensive US benefits at joinhandshake.com/careers.
Handshake is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or reasonable accommodation, please let your recruiter know during initial communications.
Average salary estimate
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At Handshake, we’re excited to announce an opening for a Mid-Market Customer Success Program Manager! Located in either our vibrant San Francisco or New York City office (both hybrid work options), this role is perfect for someone passionate about helping customers achieve their talent acquisition goals. As a key member of our Employer Customer Success team, you’ll partner closely with Account Management and Customer Success initiatives, driving projects that enhance the success of our premium customers in recruiting top talent. You’ll need to understand employer hiring strategies and tailor outreach campaigns that resonate with entry-level candidates. This means crafting compelling messages and executing campaigns on our platform to attract students and new graduates. Additionally, you’ll dive into analytics, conducting audits, and creating best practices around diversity and inclusion recruiting. We are looking for someone with around 3-4 years of experience in customer-facing roles, particularly within the SaaS or recruiting industry. If you thrive in dynamic environments and enjoy problem-solving, this might just be the role for you. You’ll get to leverage your strong presentation and communication skills while collaborating across teams. At Handshake, we’re dedicated to creating inclusive environments and we encourage individuals from diverse backgrounds to apply. Join us in shaping the future workforce and empowering the next generation of talent!
Our mission at Handshake is to give all students the chance to build the career they want, no matter where they’re from or what school they attend.
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