The Product Operations Manager at Harvey oversees the entire product development lifecycle, which includes operational frameworks, customer feedback aggregation, launch coordination, and roadmap planning. This role ensures seamless collaboration among Product, Marketing, and Go-to-Market teams to maximize impact and efficiency.

To qualify for the Product Operations Manager role at Harvey, candidates should have 3-7+ years of experience in Product Operations or Product Management, particularly within tech or SaaS environments. Strong organizational skills, a data-driven approach, and familiarity with product management tools like JIRA or Trello are essential.

At Harvey, the Product Operations Manager is responsible for overseeing launch calendars and ensuring timely product rollouts. They collaborate closely with marketing, sales, and product teams, leveraging customer insights to guide successful launch strategies.

The work culture at Harvey is fast-paced and innovative, encouraging self-starters to thrive. The team is passionate about delivering customer value and embraces a collaborative environment where feedback and agility drive continuous improvement.

A Product Operations Manager should be familiar with product management and collaboration tools such as JIRA, Confluence, and Trello, as these platforms are integral to streamlining communication and overseeing project management effectively.

When answering this question, emphasize specific examples of product launches you managed, detailing the steps you took to coordinate with different teams and any challenges you overcame to ensure a smooth rollout.

Explain your process for collecting and analyzing customer feedback, showcasing how you turn this data into actionable insights that inform the product roadmap. Mention tools and methods you use to ensure the feedback is both timely and relevant.

Discuss specific frameworks or processes you’ve implemented in previous roles to foster collaboration among teams. Highlight any tools that facilitate communication and the importance of keeping all stakeholders aligned on goals.

Describe your strategy for designing and executing alpha testing programs, including how you gather feedback and incorporate it into product refinement to ensure readiness for broader releases.

Define success in this role by highlighting metrics such as the effectiveness of product launches, the fulfillment of project timelines, and enhancements made based on customer feedback. Stress the importance of continuous improvement and adaptability in a growing company.

Address how you facilitate roadmap planning sessions with key stakeholders to align priorities with broader company objectives. Point out the importance of consistency in communication and updates throughout the product development lifecycle.

Be specific about your project management experience, detailing methodologies you’ve used (like Agile or Scrum) and how you have kept teams on track to meet milestones and deadlines in previous roles.

Provide a concrete example where you used data analysis to solve a problem or improve a process. Explain how your insights led to actionable changes and the outcome of those changes.

Demonstrate your conflict-resolution skills by explaining how you approach disagreements constructively, focusing on communication, understanding different perspectives, and finding a common goal.

Share your personal story about what drew you to Product Operations, focusing on your passion for innovation, desire to impact product development processes, and your affinity for working cross-functionally with diverse teams.