Job details

Quality Assurance Specialist

Havenpark Communities was founded on the mission of creating caring communities for both our residents and employees. Havenpark has a portfolio of 80+ communities and more than 25,000 homesites throughout the U.S. We are experiencing intentional and rapid growth by continuously acquiring communities.

At Havenpark Communities, our mission is to make caring communities attainable for responsible residents across America. We acquire, improve, and operate manufactured home communities. You may be asking yourself - what makes us different? It is our culture. Our unique culture is fun, rewarding, and inclusive of all. Our five core values guide our everyday behavior: Respect, Grit, Collaboration, Stewardship, and Boldness.

Responsibilities

Ensure Operational Process and Policy Compliance (~60% of time)
Develop daily, weekly, monthly, and quarterly QA metrics and reporting
Develop in-person and virtual community audit procedures for both Field Leadership and Home Office QA use
Review and approve credits for all properties to ensure resident account accuracy
Perform quality assurance monitoring for all community operations, including but not limited to, on-site operations, our property management system (ManageAmerica), our CRM system (HubSpot), our spend management system (Coupa), etc.
Develop and maintain a thorough knowledge of community operations through understanding Havenpark’s policies and best practices
Collaborate with Acquisitions in the onboarding of new communities from a QA viewpoint
Manage Site Visits Mystery Shopping and Sales & Leasing Mystery Shopping
Ensure Effective Business Partnering with Field Leadership and Home Office (~40% of time)
Identify areas that require improvement, summarize findings, and present findings to Field and Home Office Leadership teams
Collaborate with Business Operations and other Home Office departments to ensure new policies and processes are auditable to ensure adoption and compliance
Recommend policy and training needs or adjustments based on QA findings to allow for complete compliance across the company

Qualifications

Willingness to travel up to 25% of the time
Experience in property management
Excellent oral and written communication skills
Strong analytical and problem-solving skills; Strong attention to detail with exceptional time-management skills
Team-oriented with an exceptionally strong work ethic
The ability to train and coach in one-on-one situations, as well as group settings
Motivated to help others, self-motivated, and able to work with minimal supervision
Goal-oriented with the ability to effectively prioritize
Strong knowledge of computer software programs, such as Microsoft Office and HubSpot, Salesforce, or other CRMs

We offer our employees a golden work experience including a competitive salary, comprehensive health benefits, generous PTO, paid holidays, a 401(k) with a 6% company match, and above all infinite opportunities to learn, develop and sharpen their skills. Come be a part of a company that knows what it means to succeed as a team.

It is our policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or veteran status.

Havenpark Communities Glassdoor Company Review

4.3

Havenpark Communities DE&I Review

No rating

CEO of Havenpark Communities

Robbie Pratt

Approve of CEO

Average salary estimate

$70000 / YEARLY (est.)

min

max

$60000K

$80000K

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What You Should Know About Quality Assurance Specialist, Havenpark Communities

Havenpark Communities is looking for a passionate Quality Assurance Specialist to join our remote team! Our mission revolves around creating caring communities for our residents and employees and with over 80 communities and 25,000 homesites across the U.S., we’re on an exciting growth journey. As a Quality Assurance Specialist at Havenpark, you’ll play a crucial role in ensuring compliance with our operational processes and policies, dedicating around 60% of your time to this vital task. You will develop impactful QA metrics, conduct in-person and virtual audits, and collaborate closely with field leadership to enhance our community operations. Your keen analytical skills and attention to detail will enable you to identify areas for improvement and recommend actionable solutions. Additionally, you’ll work hand-in-hand with our Acquisitions team to seamlessly onboard new communities from a QA perspective. If you’re someone who values respect, collaboration, and boldness and thrives in a team-oriented environment, this position is perfect for you. At Havenpark Communities, we believe in investing in our employees, offering a competitive salary, comprehensive health benefits, generous PTO, and a supportive atmosphere that encourages personal and professional growth. Don’t miss this opportunity to be part of a company that knows how to work hard and celebrate success together!

Frequently Asked Questions (FAQs) for Quality Assurance Specialist Role at Havenpark Communities

What are the responsibilities of a Quality Assurance Specialist at Havenpark Communities?

As a Quality Assurance Specialist at Havenpark Communities, your primary responsibilities include ensuring compliance with operational processes and policies, developing QA metrics, conducting audits, and collaborating with field leadership. You will also review resident accounts for accuracy and develop training programs based on your findings, encapsulating approximately 60% of your role in process compliance.