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District Account Executive

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

This position develops new/existing business relationships in the Small to Medium size Business market (SMB). The incumbent drives revenue growth through strategic, customer focused selling. This role will identify, position, and expand opportunities for all UPS Global Freight Forwarding products/services. This position will produce revenue growth by identifying key decision makers, coordinating customer meetings, and developing comprehensive logistics solutions for the UPS Enterprise. The incumbent promotes internal business relationships and identifies opportunities for sharing business leads and joint account support. This role seeks to attain a comprehensive understanding of their customers' supply chain, leading to new business and developing relationships with C-level decision makers. The incumbent will also be responsible for training customers on various technology platforms to ensure accurate billing, pricing, and other UPS services are delivered.

Responsibilities:

  • Penetrates existing account base to better understand full supply chain, leading to new business opportunities and key decision maker relationships
  • Coordinates customer meetings with decision-makers to identify needs over wants, determine areas of opportunity, and develops sales strategies to win new business
  • Identifies areas of churn to develop strategies for winning back business
  • Prospects and hunts for new business through various customer opportunity identification methods including published data, industry guides, referrals and territory management
  • Targets customer opportunities that exceed five hundred thousand dollars or more in total opportunity revenue annually
  • Engages with the customer to identify areas of need while creating value throughout the sales process
  • Facilitates customer entertainment to develop and solidify relationships with preferred customers
  • Collaborates with Operations to establish standard operating procedures for meeting customer expectations
  • Educates customers on technology solutions to provide independent tracking, pricing, and reporting capabilities
  • Applies sales strategies and knowledge gained from sales training to identify areas where UPS solutions can be implemented
  • Plans Quarterly Business Reviews (QBR’s) with customers to review business trends and UPS time and transit performance
  • Participates in joint customer calls with peers and counterparts to promote UPS products/services
  • Attends functional meetings with sales counterparts to promote enterprise selling
  • Identifies account decliners/gainers to develop strategies for winning back business and promoting future growth
  • Uses state of the art Customer Relations Management software (CRM) to develop strategic plans for customer growth and development

Preferences:

  • Demonstrates ability to conduct research and develop territory sales plans and possesses organization/strategic planning skills
  • Ability to demonstrate strong complex problem solving skills
  • Demonstrates a perpetual inclination for learning
  • Proficient with Microsoft Office Products (Word, Excel, Access, and Outlook)
  • Minimum 3 years of experience in successful territory management
  • Minimum 3 years of sales experience 
  • Business-to-Business or Business-to-Consumer sales experience, or UPS management or customer facing role experience
  • Bachelor's Degree (or internationally comparable degree) in Business, Marketing or related field 
  • Minimum 3 years of Freight Forwarding sales experience

BASIC QUALIFICATIONS:

  • Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer
  • Employer will not sponsor a visa for this or future positions
  • Must be currently located in the same geographic location as the job or willing to relocate yourself
  • Must be available to work flexible hours
  • Must be willing to travel, as required

OTHER CRITERIA:

  • Employer will not sponsor visas for position.
  • Internal Candidates: This role is a job grade 06A

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Average salary estimate

$75000 / YEARLY (est.)
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$60000K
$90000K

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What You Should Know About District Account Executive, hcmportal

Are you ready to take your career to the next level? As a District Account Executive at UPS in the picturesque North Shore of Pittsburgh, you'll play a pivotal role in driving business growth in the Small to Medium size Business market (SMB). In this dynamic position, you'll forge and nurture new and existing business relationships, leveraging your strategic and customer-focused selling skills. Your day-to-day will involve engaging with key decision-makers to understand their unique supply chain needs, all while delivering innovative UPS Global Freight Forwarding solutions. You'll become an invaluable partner by producing revenue growth through insightful customer meetings and tailored logistics solutions, ensuring high-level satisfaction and loyalty. Becoming an expert in customer technology platforms is also part of the fun, as you’ll educate clients on how to best utilize UPS's services, including accurate billing and pricing. Join UPS and bring your passion and expertise to a team that celebrates the art of sales and absolute customer commitment. Whether you're meeting clients or collaborating with Operations to streamline services, your role as a District Account Executive promises to be rewarding and impactful. Reach new heights in your career while contributing to UPS's mission of excellence and customer satisfaction. This is your opportunity to shine in a global organization that values your input and nurtures your success every step of the way!

Frequently Asked Questions (FAQs) for District Account Executive Role at hcmportal
What are the key responsibilities of a District Account Executive at UPS?

As a District Account Executive at UPS, your primary responsibility is to develop and manage relationships within the Small to Medium size Business market (SMB). This involves driving revenue growth through strategic selling, coordinating customer meetings with decision-makers, and creating comprehensive logistics solutions tailored to their needs. You'll also identify churn areas and develop strategies to retain business while actively hunting for new business opportunities.

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What qualifications do I need to become a District Account Executive at UPS?

To be a successful District Account Executive at UPS, you should have a Bachelor's Degree in Business, Marketing, or a related field, along with a minimum of 3 years of sales experience, ideally in Freight Forwarding. Strong skills in territory management, complex problem solving, and proficiency with Microsoft Office are necessary. Previous Business-to-Business or customer-facing roles will also be advantageous.

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How does UPS support the professional development of a District Account Executive?

UPS fosters a culture of continuous learning, providing District Account Executives with access to extensive training programs and resources. Whether it's honing sales strategies or familiarizing yourself with the latest logistics technology, the company ensures that you have the support you need to grow your skills and advance in your career.

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What sales strategies should a District Account Executive at UPS implement?

A District Account Executive at UPS should employ a blend of research-driven insights, customer engagement tactics, and collaborative approaches to develop effective sales strategies. This includes conducting thorough territory analysis, leveraging CRM tools for strategic planning, and facilitating regular customer meetings to align solutions with their expectations and business goals.

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Is travel required for the role of District Account Executive at UPS?

Yes, the role of a District Account Executive at UPS generally requires some travel to meet with customers and stakeholders. Flexibility in your schedule and a willingness to travel will be important to successfully foster relationships and engage deeply with clients in the SMB market.

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Common Interview Questions for District Account Executive
How do you approach developing relationships with new clients as a District Account Executive?

In developing relationships with new clients, I prioritize active listening to understand their specific needs and concerns. Building trust is essential, so I focus on consistent communication and delivering value right from the start, which often leads to meaningful discussions about how UPS's services can meet their logistics demands.

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Can you describe a successful sales strategy you implemented in your previous role?

In my previous role, I implemented a multi-channel outreach strategy that incorporated social media, email campaigns, and in-person networking. By tailoring my approach to the prospect's industry and demonstrating how our services could solve specific challenges, I increased engagement levels and drove a significant uptick in sales conversions.

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What tools do you utilize for managing customer accounts and tracking performance?

I rely heavily on Customer Relationship Management (CRM) software to manage customer accounts. This includes tracking interactions, analyzing performance metrics, and developing strategies based on data insights. This allows me to be proactive in addressing client needs and adjusting our offerings to maximize satisfaction.

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How do you handle objections from potential clients?

When I encounter objections from potential clients, I listen carefully to understand their concerns. I address each objection thoughtfully, providing evidence and case studies where our services have successfully solved similar issues for other clients. This approach helps in reassuring prospects and opens the door for further dialogue.

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What do you believe is the most important quality for a District Account Executive to possess?

I believe the most important quality for a District Account Executive is resilience. The sales landscape is often filled with challenges, and being able to bounce back from setbacks while maintaining a focus on building relationships and pursuing business opportunities is critical for long-term success.

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Describe how you prepare for quarterly business reviews with clients.

Preparing for quarterly business reviews involves gathering data on the client's current performance, analyzing market trends, and developing actionable insights. I ensure that I present this information clearly and thoughtfully, focusing on how we can align our services with their evolving business needs while encouraging feedback during the meeting.

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How do you stay updated with changes in the logistics and freight forwarding industry?

I stay updated on industry changes by subscribing to relevant trade publications, attending webinars and conferences, and networking with professionals in the field. This ongoing education helps me anticipate market shifts and adapt our strategies to meet the needs of our clients effectively.

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What role does technology play in your sales process?

Technology plays a vital role in my sales process by enabling streamlined communication, customer management, and data analysis. Utilizing modern CRM tools allows me to track client interactions and performance metrics, ensuring I have actionable insights to tailor my pitches and provide unique solutions to each customer.

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Give an example of how you have educated clients on using technology platforms.

In my last role, I helped clients understand our logistics tracking platform by guiding them through a step-by-step tutorial. I illustrated key features that would streamline their billing process and improve their supply chain visibility, ensuring they felt empowered to make the most of the technology.

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What methods do you use to identify new business opportunities?

I utilize a combination of market research, industry analysis, and referrals from current clients to identify new business opportunities. Additionally, I stay engaged with local business networks to gain insights into emerging companies that align with UPS's target market, enabling me to approach them with tailored solutions.

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 19, 2025

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