Director, Engagement Services

How you will help 

As a Director of Engagement Services, you will manage the Engagement Services team ensuring customer satisfaction and contract deliverables are provided in a timely and accurate manner  – which requires building and maintaining strong relationships as the primary point of contact for the accounts, clearly communicating expectations, driving client engagement and proactively addressing and assessing client needs.

Rebate agreements are becoming increasingly complex, with massive amounts of diverse data, stricter compliance rules, and tighter deadlines. As a member of our team, you will help clients overcome these challenges by using the HealthVerity Smart Contracts Manager. This innovative, self-service platform streamlines and automates the entire rebate contract lifecycle, reducing manual, time-consuming tasks. By simplifying workflows, it enhances efficiency, transparency, and flexibility, enabling clients to efficiently negotiate and manage sophisticated agreements. Join us to make a real impact in transforming how rebate agreements are handled, ensuring our clients stay ahead in a demanding industry. Your active communication between client needs and product development will ensure we build solutions that are efficient and competitive.

• Guide and support the Engagement Services team to ensure projects are delivered on time and accurately, with clear documentation of scopes of work and managed timelines
• Facilitate stakeholder meetings to address and escalate client issues, bugs, and enhancement requests to engineers for prompt resolution
• Advocate for ongoing process and product improvements, proactively suggesting growth opportunities to the Smart Contracts team and leadership
• Collaborate to enhance the capabilities of the Smart Contract Manager product
• Host quarterly reviews and meticulously document all client meetings using standard templates
• Continuously refine templates and processes for better efficiency
• Provide guidance and knowledge transfer to direct reports and team members, fostering a collaborative environment

• Client Management: Ensure customer satisfaction and clear, effective  communication
• Project Delivery: Complete client projects accurately and on time
• Issue Resolution: Quickly resolve operational and technical issues
• Process Improvement: Recommend system enhancements and growth opportunities
• Task Management: Efficiently handle multiple responsibilities
• Stakeholder Relations: Maintain strong internal and external relationships
• Industry Involvement: Participate in events to support business development
• Team Development: Mentor team members to foster a collaborative environment
• Product Collaboration: Work with engineering on client requests and enhancements

• 3+ years of product/project or account management experience with demonstrated success in product definition activities for SaaS software, UX  and end user applications 
• Experience working at a managed care organization or pharmaceutical manufacturer; preferably a PBM background
• Strong understanding of the claims adjudication process and pharmaceutical manufacturer rebate contract language and terms and conditions
• Knowledge of pharmacy claims reimbursement (ex. WAC, ASP, AWP, discounts, rebates, admin fees, etc.)
• ​​Comfortable working with large datasets, including different healthcare data types such as: claims, enrollment, clinical, medical, pharmacy, contract and financial data from payers/providers
• Technical proficiency and effectiveness working closely with engineers
• Research and analyze client questions related to invoiced products and corresponding rates and qualification, and provide explanation, information and interpretation within area of expertise
• Assist with the coordination, analysis and validation of rebate reports and distribution of payment allocations for rebate billing periods
• Analyze manufacturer contract terms and perform contract setup support to ensure compatibility with rebate technology

Hiring Locations

Our strong preference is to hire team members in the Philadelphia area whenever possible. Expansion beyond Philadelphia will occur when necessary with travel to our Philadelphia headquarters as required. Remote work is supported from our key hub locations listed below as well as approved states in the Eastern Time Zone.

• Boston, Massachusetts

• New York City, New York

• Baltimore, Maryland

• Washington D.C

• Charlotte, North Carolina

• Raleigh-Durham, North Carolina

• Atlanta, Georgia

Approved States in the Eastern Time Zone: CT, DE, FL, GA, IN, MA, MD, MI NC, NJ, NY, OH, PA, RI, TN, and VA.

About HealthVerity

HealthVerity synchronizes transformational technologies with the nation’s largest healthcare and consumer data ecosystem to power previously unattainable outcomes and fundamentally advance the science. We offer a comprehensive, yet flexible approach, based on the foundational elements of Identity, Privacy, Governance and Exchange (IPGE), that synchronizes unparalleled Identity management with built-in Privacy compliance and Governance, providing the ability to discover and Exchange a near limitless combination of data at a record pace. Together with our partners in life sciences, government and insurance, we are Synchronizing the Science. To learn more about HealthVerity, visit healthverity.com.

Why you'll love working here

We are making a difference – Our technology is at the forefront of some of the biggest healthcare challenges in the world. 

We are one team – Our people define our culture and always will. We take time out to celebrate each other at the end of every week through company-wide shout outs, and acknowledge the value that each of us adds towards our greater mission. Come share all you have to offer.

We are learners – Every team member is continually learning, no matter if we've been in a role for one year or much longer. We are committed to learning and implementing what is best for our clients, partners, and each other.

Benefits & Perks

• Compensation: competitive base salary & annual bonus opportunity (for non-commissioned roles)

• Benefits: comprehensive benefits with coverage on Day 1, medical, dental, vision, 401k, stock options

• Flexible location: our HQ is in Philadelphia. We offer both hybrid roles and those with quarterly travel.

• Generous PTO: Take time off as needed, targeted at 4 weeks per year, including vacation, personal and sick time, plus paid maternity and paternity leave.

• Comprehensive and individualized onboarding: mentorship program, departmental talks, and a library of resources are available beginning day 1 for each new team member to minimize the stress of starting a new job

• Professional development: biweekly 1:1s, hands-on leadership that is goal-and growth-oriented for each team member, and an annual budget to support professional development pursuits

HealthVerity is an equal opportunity employer devoted to inclusion in the workplace. We believe incorporating different ideas, perspectives and backgrounds make us stronger and encourages an environment where ageism, racism, sexism, ableism, homophobia, transphobia or any other form of discrimination are not tolerated. All qualified job applicants will be given consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability. At HealthVerity, we’re working towards an innovative and connected future for healthcare data and believe the future is better together. We can only do that if everyone has a seat at the table. Read our Equity Inclusion and Diversity Statement.

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to careers@healthverity.com

Remote opportunities are not available in all areas and require team members to work from a fixed location due to tax and labor law implications - specific questions about remote positions can be discussed during the interview process with your recruiter.