Translation Program Specialist, Amazon Customer Service, Shipping and Delivery Support (SDS)

Description

Amazon’s Shipping & Delivery Support (SDS) team develops and maintains support content for customer service associates, delivery drivers, and customers around the world. We are looking for a Translation Program Specialist to assist the delivery of high-quality translations for the global organization.

This individual will have the ability to work autonomously in a fast-paced environment, while adhering to tight deadlines, and managing multiple projects at a time. The individual will be passionate about improving both the customer and content author experience. The individual will aggressively deliver on incremental projects and tactical work that contribute to a world-class localization function within Amazon Customer Service.

Key job responsibilities
• Receive daily translation/localization requests from internal team and stakeholders.
• Create and manage translation projects in the Amazon Translation Management System (ATMS) by outsourcing to vendors.
• Coordinate and communicate project delivery timelines based on project volumes, and translation/review process needs.
• Troubleshoot issues or questions regarding target audience, file type, and business requirements.
• Respond to linguistic queries from translation vendors. Request feedback from internal stakeholders and coordinate with vendors for implementation.
• Use project management methodology, including risk management; plan, scope, and deliver projects on time, within budget, and to a high standard, ensuring they meet the requirements of the business.

The ideal candidate will have the ability to comprehend complex technical concepts and processes. They will have demonstrated project management experience, and the organizational discipline to track and manage work for several complex projects simultaneously. The candidate will have a proven ability to make quick decisions in ambiguous situations, a record of extraordinary attention to detail, and strengths in Dive Deep and Learn and Be Curious.

Basic Qualifications

• 2+ years of experience in project management and localization.
• Excellent business communication skills
• Experience working in a global, cross-functional, multilingual team.

Preferred Qualifications

• Proven ability to learn new software, concepts, and processes.
• Strong attention to detail.
• Passion for intercultural communication.
• Proven organizational skills and ability to multitask.
• Ability to work independently with little oversight.
• Ability to ask critical questions to comprehend customer needs and discover the root cause of issues.
• Fluency in one or more non-English languages.
• Comprehension of translation/localization industry processes.
• Knowledge of localization tools, translation management systems, and working knowledge of content management systems.


Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $56,700/year in our lowest geographic market up to $118,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.