Director of Enablement

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.  

The Director, Enablement is responsible for equipping our employees with the tools, resources, processes, and support they need to perform their jobs and successfully sell and support HHAeXchange’s products. Reporting to the VP, Operations, the Director, Enablement will drive the strategy and execution for enablement, and market and product knowledge across the business to ensure efforts are aligned with the overall objectives of the business. This role will also ensure that all customer-facing teams deliver value from awareness to retention and expansion.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are seeking candidates located in either the Washington, DC or New York City metro areas.

• Lead the enablement team to align with sales, success, and operational goals in partnership with senior leadership
• Create and execute strategies to support sales, customer success, customer care, and operational teams, ensuring alignment with business objectives
• Design and deliver training programs, maintain a centralized knowledge repository, and ensure content is up-to-date and accessible
• Develop and implement an enablement strategy to support the operations teams in market and product knowledge
• Lead in the creation of playbooks, training programs, and development tools for sales, success, customer care, and operations teams while maintaining and adapting content to the necessary audiences
• Oversee internal knowledge gathering and management, working closely with teams across the organization to gather and consolidate knowledge and enablement materials
• Maintain knowledge, ongoing documentation, and governance, including ownership of knowledge tool strategy and execution of centralized knowledge center
• In partnership with product and revenue operations, ensure enablement resources align with all product updates and go-to-market strategies
• Create workflows for successful communication and change management strategies, partnering with the VP, Customer Experience
• Partner with the VP, Customer Experience to ensure that content and resources are available to the enablement team

• Travel 10-25%, including overnight travel

• 10+ years of experience in SaaS enablement, with 5+ years of experience in a leadership role
• Proven experience in building an enablement function supporting both go-to-market and operational functions in a fast-paced organization
• Understanding of value-based sales strategies and ability to implement
• Track record of hiring, training, coaching, mentoring, and retaining high performing teams
• An engaging leader with an executive presence who sets and maintains high standards, leads by example, and holds themselves and their staff accountable in over-achieving KPI’s and providing an exceptional customer experience
• Strong project management acumen with the ability to drive operational excellence through partnership with cross-functional teams
• Excellent communication skills with ability to influence senior leadership and drive actions across multiple teams
• Strong customer-facing presence with the ability to interact with customers, vendors, and 3rd parties

The base salary range for this US-based, full-time, and exempt position is $160,000-175,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.

This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.

HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.