Yardi Support Specialist

A Yardi Support Specialist at Highmark Residential is responsible for training and supporting all Yardi property functions. This includes providing daily phone and email support, coordinating month-end closings, performing audits, and liaising with the accounting department to resolve discrepancies. They maintain training calendars and conduct training sessions, ensuring that staff is well-prepared to use Yardi and related systems effectively.

To qualify for the Yardi Support Specialist role at Highmark Residential, candidates should have on-site experience and prior bookkeeping knowledge. Extensive experience with Yardi and on-site accounting processes is essential. Proficiency in Microsoft Office, excellent communication skills, and the ability to manage training sessions and meet deadlines are crucial for this position.

As a Yardi Support Specialist at Highmark Residential, you can expect a comprehensive benefits package that includes competitive pay, monthly bonuses, a 30% associate rent discount, medical, dental, and vision insurance, and professional certification reimbursement. Additionally, you’ll enjoy flexible spending accounts, a 401(k) plan with a company match, and generous paid time off, including parental leave.

Highmark Residential places a strong emphasis on professional development for Yardi Support Specialists. They provide opportunities for continuous learning, regular career progression sessions, and reimbursement for professional certification and tuition. This culture empowers employees to enhance their skills and advance their careers.

Yes, prior experience with Yardi is essential for the Yardi Support Specialist position at Highmark Residential. Candidates are expected to be well-versed in Yardi's functionalities as they will provide critical training and support regarding its use in property management.

In responding to this question, you should highlight specific functions you have handled using Yardi, mentioning any training activities or support roles you have undertaken. Discuss how your experience has improved processes or resolved issues in prior positions to show your actionable contributions.

When answering this question, outline your methodical approach to ensuring accuracy, including reviewing data submissions, coordinating with the accounting department to confirm figures, and performing audits when necessary. Emphasize your attention to detail and your systematic processes.

Discuss your process for addressing discrepancies, including how you would investigate the issue, collaborate with accounting personnel, and implement corrections. Mention the importance of timely communications and follow-up to ensure resolution.

In your response, explain your strategies for assessing training needs, such as conducting surveys, setting up meetings with department heads, or evaluating feedback from previous sessions. Highlight your organizational skills to schedule and handle training across multiple areas.

Respond by discussing techniques like breaking information down into digestible chunks, using visual aids, and employing interactive activities to engage trainees. Share experiences where these techniques helped to improve understanding and retention.

Share a specific incident where your problem-solving skills shone through, detailing the context, your actions, and the outcome. This showcases your ability to handle pressure and find effective resolutions.

Discuss the elements you consider vital to successful training, such as clarity of content, engagement of participants, and following up on learning objectives. Illustrate how these focus areas have led to positive outcomes in past training instances.

Express your comfort level and experiences with public speaking. Talk about any strategies you use to manage anxiety, if applicable, and emphasize how your experiences have enabled you to effectively engage large groups in a meaningful way.

Highlight your understanding of basic accounting functions, such as accounts receivable, reconciliations, or financial reporting. Connecting this knowledge to Yardi’s tools can illustrate your suitability for the Yardi Support Specialist role.

Mention essential skills like technical proficiency, problem-solving abilities, strong communication, and the capacity to work collaboratively. Explain why these skills are critical for success in the Yardi Support Specialist position at Highmark Residential.