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Billing Clerk

Job Description:Seasonal Billing Clerk positions are available , Hilton for their upcoming reopeningresort pool complex is a three-acre oasis nestled within the hotel's 7-acre sculpture park. Designed to cater to both adults and children, it boasts a family and children's area with a 7,000-square-foot beach-entry pool, activity pool with play areas, two winding water slides, and a 630-foot lazy river.By becoming a member of our team, you have the opportunity to experience several benefits that come with it:• Flexibility with DailyPay: Get Your Paycheck on Your Own Time• One's career can grow and evolve through consistent learning and development• The program Go Hilton for discounts on travel• Competitive wellness benefits• A team member resource group is a valuable resource for employees in an organization. It provides an opportunity for individuals to interact, share knowledge, and develop new skills with colleagues who share a common interest or background• The purpose of recognition and rewards programs is to boost morale and encourage employees to strive for excellence in their work• The possibilities for growth and expansion are endlessWhat will I be doing?Upholding excellent guest service by receiving payments and ensuring correct change is provided:• Extend a heartfelt goodbye to the guests and inquire if they enjoyed their dining experience• Efficiently handle payments from guests, using various methods such as the point-of-sale system, cash transactions, credit and debit card processing, gift card and certificate tracking, as well as cashing out at the end of each shift• Make sure that guests are happy with their stay and take action to address any concerns they may have. If needed, escalate the matter to a supervisor for additional support and expertise• Our primary goal is to respond to guests' queries and cater to their needs in a timely, welcoming and proficient fashionWhen you decide to work with us, there are countless advantages that await you• The DailyPay service allows you to have immediate access to your paycheck when you need it• Building a successful career requires a continuous effort to enhance skills and knowledge• Employees of Hilton can take advantage of the popular program Go Hilton, which still provides amazing discounts for travel• Cempetitive wellness benefits• These groups are peer-networking groups that provide an opportunity for team members to connect and build relationships with colleagues who share similar backgrounds, experiences, interests or cultures• Felxible Schedules• Initiative that acknowledge and incentivize individuals or teams for their excellent activities are called recognition and rewards programs• There are countless opportunities to explore and discover, with no limit in sightOur quest is to uncover novel approaches to address the growing problems of urbanization and sustainabilityHilton, an industry giant, has been at the forefront of the hospitality sector since its establishment in 1919. We maintain our leadership position by adhering to our Vision, Mission, and Values. Specifically, we seek evidence of Values such as integrity, hospitality, courage, and leadership in our Team Members:• At the core of our mission is the desire to create outstanding guest experiences that exceed expectations.• Honesty is never compromised as we uphold our principles.• Our organization leads by example both in the professional realm and local neighborhoods.• Unity - Our focus is on collective efforts and togetherness to achieve our objectives.• We possess exclusive control over the choices we make and the deeds we perform.• Our operations are characterized by an urgency and strict adherence to proceduresAdditionally, we aim to witness the exhibition of these pivotal qualities:• Quality• Productivity• Dependability• Customer Focus• AdaptabilityCurious about what it's like to work for Hilton?With a commitment to delivering superior accommodations, service, amenities, and value to both business and leisure guests, Hilton has been a trusted name in hospitality for almost 100 years
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$77K
$102K

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What You Should Know About Billing Clerk, Hilton

Join the Hilton family as a Billing Clerk at our stunning resort in Troy, MI! This seasonal position offers you a front-row seat to the vibrant atmosphere of our impressive resort pool complex, which spans over three acres within a breathtaking seven-acre sculpture park. As a Billing Clerk, you'll play a crucial role in providing excellent guest service by efficiently handling payments, processing various transactions, and ensuring that every guest leaves with a smile. Imagine interacting with guests, receiving payments accurately, and even escorting them with heartfelt goodbyes, all while fostering an enjoyable experience. At Hilton, we believe in personal growth and support you with flexibilities like DailyPay, competitive wellness benefits, and the chance to connect with peers through resource groups. You’ll also have access to travel discounts through our Go Hilton program, making your journey with us even sweeter. If you thrive in a fast-paced environment and have a passion for customer service, this opportunity could be your next great career move with a company renowned for its integrity and commitment to excellence. Ready to start this adventure and contribute to our mission of creating unforgettable guest experiences? We’d love to have you on board!

Frequently Asked Questions (FAQs) for Billing Clerk Role at Hilton
What are the key responsibilities of a Billing Clerk at Hilton?

As a Billing Clerk at Hilton, your primary responsibilities will include efficiently handling guest payments, processing various forms of transactions, and providing outstanding customer service. You'll interact with guests as they check out, ensuring they have enjoyed their stay, handling cash and credit transactions, and resolving any payment-related concerns while escalating issues when necessary.

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What qualifications do I need to become a Billing Clerk at Hilton?

To become a Billing Clerk at Hilton, you should have basic math and cash handling skills, a friendly demeanor, and the ability to manage customer concerns effectively. While previous experience in hospitality or customer service is beneficial, what’s most important is your passion for delivering great guest experiences and your eagerness to learn and develop within our hospitality team.

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How can I grow my career as a Billing Clerk at Hilton?

Hilton encourages career growth, offering various training and development opportunities for Billing Clerks. Through our programs, you can learn essential skills that could lead to advancement within the billing department or to other roles across the company. Engage with your peers and take advantage of the resources available to enhance your career journey.

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What benefits can I expect as a Billing Clerk at Hilton?

As a Billing Clerk at Hilton, you will enjoy several benefits, including flexible scheduling, access to the DailyPay program for timely paycheck access, and wellness benefits that support your health. Additionally, you will have the chance to take advantage of discounted travel through our Go Hilton program, along with professional development and recognition initiatives designed to boost morale and team spirit.

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What makes working at Hilton unique for a Billing Clerk?

Working as a Billing Clerk at Hilton is unique due to our commitment to excellence in service and the supportive culture we foster. You become part of a team that values integrity, leadership, and quality, all while contributing to exceptional guest experiences. Our innovative programs and focus on sustainable practices also provide you with the chance to be part of something much larger than just a job.

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Common Interview Questions for Billing Clerk
How would you handle a guest who is dissatisfied with their billing?

When faced with a dissatisfied guest regarding their billing, first listen carefully to their concern without interrupting. Acknowledge their feelings and reassure them that you'll work to resolve the issue. Then, review their charges accurately using the point-of-sale system and clarify any misunderstandings. If you can't resolve it on your own, don't hesitate to involve a supervisor for further assistance.

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What experience do you have with cash handling?

In discussing your experience with cash handling, provide specific examples of past roles where you managed transactions, balanced cash drawers, and processed payments. Mention how you ensured accuracy in processing and reported discrepancies immediately. Emphasizing your attention to detail and commitment to integrity will highlight your suitability for the role.

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Why do you want to work for Hilton as a Billing Clerk?

Express your admiration for Hilton's reputation and commitment to guest service. Discuss how you resonate with their values and how working as a Billing Clerk aligns with your professional goals. Mention your desire to be part of a team dedicated to creating memorable experiences for guests, as well as the growth opportunities Hilton offers.

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How do you prioritize tasks when handling multiple guests at once?

When managing multiple guests, prioritize tasks by assessing urgency and complexity. For instance, quickly determine which transactions can be resolved in a moment and which need more attention. Communicate openly with the guests, setting their expectations for wait times. Your ability to multitask effectively while maintaining a positive attitude is key.

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Can you give an example of a time you went above and beyond for a guest?

Share a specific instance where you proactively met a guest's needs, whether it was resolving a billing issue or enhancing their experience in some other way. Highlight how you identified the guest's needs, took initiative, and followed through to ensure their satisfaction. Make it clear that guest experiences always take precedence.

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Describe a time you had to deal with a difficult situation at work.

Discuss a challenging situation you encountered, stressing how you addressed it calmly and effectively. Detail how you assessed the problem, the steps you took to resolve it, and the positive outcome that followed. Employers appreciate candidates who remain composed and solution-oriented under pressure.

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What do you believe is the most important quality for a Billing Clerk?

The most important quality for a Billing Clerk is attention to detail. Highlight that accuracy in processing payments and handling cash is crucial in ensuring guest satisfaction and company integrity. Combine this with a friendly demeanor to foster positive interactions with guests for an enhanced overall experience.

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How do you ensure accuracy while processing transactions?

To ensure accuracy when processing transactions, I always double-check the details and confirm amounts entered. I believe in using technology effectively, such as employing the point-of-sale system readings accurately. Additionally, maintaining a methodical approach to task order helps in avoiding errors and improving efficiency.

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What strategies do you use to improve guest satisfaction?

Improving guest satisfaction often involves active listening, empathy, and responsiveness. I strive to understand guests' concerns and assure them that I am actively seeking solutions. Proactively addressing feedback and taking steps to ensure future visits are better tailored to their needs can also significantly enhance satisfaction.

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Why is teamwork important in the billing department?

Teamwork is crucial in the billing department because it ensures that tasks are completed efficiently and accurately. Collaborative efforts allow us to share knowledge and support each other in addressing guest concerns effectively. When communication is strong among teammates, we create a seamless experience for our guests, reinforcing Hilton's commitment to service excellence.

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To be the most hospitable company in the world – by creating heartfelt experiences for Guests, meaningful opportunities for Team Members, high value for Owners and a positive impact in our Communities. Our Vision: Our vision is to fill the earth ...

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Full-time, on-site
DATE POSTED
December 21, 2024

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