Technical Specialist Presales, Dynamics 365 Field Service, Customer Service, Sales, Marketing

Hitachi Solutions is a global Microsoft solutions integrator passionate about developing and delivering industry-focused solutions that support our clients to deliver on their business transformation goals. Our industry focus, expertise, and intellectual property is what truly sets us apart.  We have earned, and continue to maintain, a strategic relationship with Microsoft.  Recognized for our achievements - teaming with our clients to deliver innovative digital solutions and services - is how we have achieved year after year recognition.

As their trusted advisor, we support our clients to deliver on their strategic business initiatives as they unify, automate, and modernize their data and operations to increase efficiency, reduce costs, and enhance their customer’s experience. Our over 3,000 team members across 14 countries, and our 18 years of 100% focus on Microsoft technologies and business applications, is how we deliver excellence through expert services and industry-focused cloud solutions.  

A part of Hitachi, Ltd., our company has a long and rich history of innovation, financial strength, and international presence of one of the world’s largest companies. Since 1910, Hitachi, Ltd. has been a leader in manufacturing innovative products and solutions that support industry and social infrastructure around the globe supported by 303,000 employees in over 100 countries and across 864 companies.

As a Presales D365 CE Architect, you will play a crucial role in driving the success of our Microsoft Dynamics 365 Customer Experience solutions. You will work closely with our sales consultants and technical teams to design and present cutting-edge solutions that meet our clients' business needs. Your expertise in D365 CE will be instrumental in winning new business and ensuring the successful implementation of our projects.

Key Responsibilities

• Collaborate with sales teams to understand client requirements and develop tailored Dynamics 365 CE solutions.
• Conduct in-depth discovery sessions to identify client pain points and business objectives.
• Lead presales engagements, including solution presentations, demonstrations, and proof of concepts.
• Strong knowledge of Dynamics 365 CE modules, including Sales, Customer Service, Marketing, and focus on Field Service.
• Experience with detailed solution architectures and implementation plans and strategies.
• Provide technical expertise and guidance to clients and internal teams.
• Stay updated on the latest features and capabilities of Dynamics 365 CE and related Microsoft technologies and industry trends, including Power Platform, Azure, and AI-driven ERP enhancements.
• Be diligent to identify additional opportunities for Microsoft services like Power Platform, Power Apps, and Data Modernization.
• Support the sales cycle by preparing proposals, responding to RFPs, and participating in bid defenses.
• Helpful to have Industry Experience in Manufacturing, Field Service, Energy, Health, and Life Sciences.

Qualifications

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Minimum 3+ years of experience in a pre-sales or consulting role, specifically with Microsoft Dynamics 365 CE.
• Strong understanding of Business Applications and business processes.
• Excellent communication and presentation skills.
• Ability to work collaboratively in a team environment.
• Proven track record of successful presales engagements.
• Certifications in Microsoft Dynamics 365 are a plus.

Base Salary Pay Range*: $140,000 - $160,000 USD

*The current applicable Base Salary Pay Range for this role is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills relevant to the role, internal equity, alignment with market data, or other law.   

We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Other Compensation / Benefit Overview 

In addition to Base Salary, the successful candidate may be eligible to participate in the following plans / programs, upon satisfying all hiring requirements:  

• Bonus Plan 

• Medical, Dental and Vision Coverage 

• Life Insurance and Disability Programs 

• Retirement Savings with Company Match  

• Paid Time Off  

• Flexible Work Arrangements including Remote Work  

We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

All your information will be kept confidential according to EEO guidelines

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Our recruiting team may communicate with candidates via our @hitachisolutions.com domain email address and/or via our SmartRecruiters (Applicant Tracking System) [email protected] domain email address regarding your application and interview requests.  

All offers will originate from our @hitachisolutions.com domain email address. If you receive an offer or information from someone purporting to be an employee of Hitachi Solutions from any other domain, it may not be legitimate.