Job details

CX Researcher

Our client is seeking a dedicated and innovative CX Researcher to join their dynamic team. This remote role offers the opportunity to work with a collaborative team of designers, researchers, and analysts, all committed to enhancing the customer experience.As a CX Researcher, your primary responsibilities will include:• Capturing user and business needs• Facilitating biweekly testing readout sessions, presenting data, and capturing feedback to advance new desktop and mobile designs• Utilizing existing research processes and the testing archive as guidelines for designing new research• Collaborating with other user experience researchers, designers, and developers to critique work-in-progress• Leading and supporting various research projects to meet business needs using both qualitative and quantitative methods• Advocating for the implementation of research data and findings within an Agile frameworkThe ideal candidate will have:• 3+ years of UX research experience• Experience testing both mobile and desktop designs using a variety of qualitative and quantitative methods• A proven track record of successful cross-functional collaboration• Proficiency with various UX research, design, and collaboration tools (e.g., Figma, Miro, MUIQ, User Testing, User Zoom, Adobe Target, AEM)• A deep understanding of user-centered design and research practices• Strong skills in quantitative research studies, working with MUIQ technology, and facilitating and presenting data in group settings• Experience in the Health Insurance IndustryCandidates must be prepared to complete a background check and drug screen upon offer. We encourage all interested candidates to apply, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our client is committed to fostering a diverse, equitable, and inclusive workplace.Horizontal facilitates valuable and productive conversations between you and potential employers. We can assist you in growing your career by partnering you with employers that offer challenging assignments. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $58 - $64 per hour. This is not a guarantee of compensation, as final offer amount may vary based on factors including but not limited to experience and geographic location.

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$175500 / ANNUAL (est.)

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$117K

$234K

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What You Should Know About CX Researcher, Horizontal Talent

Are you ready to make a difference in customer experience? Our client in Minneapolis, MN is looking for a dedicated and innovative CX Researcher to join their dynamic remote team. In this role, you’ll find yourself at the intersection of user needs and business goals, collaborating with a talented crew of designers, researchers, and analysts who are united in enhancing the customer experience. Your day-to-day will revolve around capturing user insights and business needs while facilitating biweekly testing readouts where you’ll present your findings and gather feedback for both desktop and mobile designs. Using existing research processes, you’ll design new testing methods, critique work alongside your peers, and lead various research projects that directly influence the future of their products. If you have a knack for qualitative and quantitative research methodologies and a passion for the Health Insurance Industry, you could be the ideal candidate. With over three years of UX research experience and proficiency in tools like Figma, Miro, and User Testing, your expertise will shine as you advocate for research implementations within an Agile framework. So, if you’re looking to grow your skill set and make a substantial impact in a collaborative environment, we invite you to apply and discover all that our client and the Horizontal Talent Team have to offer, including competitive compensation and extensive benefits.

Frequently Asked Questions (FAQs) for CX Researcher Role at Horizontal Talent

What are the main responsibilities of a CX Researcher at our client company?

As a CX Researcher at our client company, your main responsibilities include capturing user and business needs, facilitating biweekly testing sessions, and advocating for research findings within an Agile framework. Your role will involve designing and leading research projects using both qualitative and quantitative methods to enhance user experience on desktop and mobile platforms.