tldr; We build software for Airbnbs to rent themselves, with a state-of-the-art product and user experience.
We are bold, like risks, and take on big challenges together. We believe in the value of team diversity and seek candidates from a wide range of backgrounds in their work, life, culture, and experiences. We have crafted an Applicant Handbook, which we highly recommend you check out, where you can find out more about the company, culture, how we recruit, what we do, and how we do it: https://bit.ly/hsptblhndbk
Our customers love the product, provide valuable feedback, and trust us to rapidly help with their problems. Feel free to check out one of our public Town Halls for yourself: https://bit.ly/hptwn
Hospitable.com is a remote-only and fully distributed company. We hire based on timezones, not countries.
As the Staff Customer Support Advocate, you will champion exceptional customer experiences while providing valuable insights that shape our support operations.
Around 60-70% of your time will be spent in the queue, supporting our customers via email, live chat, and hopping on troubleshooting calls as needed.
The remaining 30-40% of your time will be spent on leading projects that impact the overall customer experience, like improving customer-facing documentation, training our AI solution, or creating training materials for our team.
You will:
For this position, we are aiming to service customers across North American time zones (PST/CST/MST/EST | GMT -8 to -5). This role will be Monday through Friday.
For this position, we are looking to recruit someone in a North American time zone (for example based anywhere in the USA).
If you're hesitant to apply for this position because you feel that you don't meet this list of qualifications fully, don't worry! We still want to hear from you.
The company itself is also a product, one that we iterate on. We're always improving and creating an environment where we all love to work.
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smartbnb is the AI-powered solution loved and trusted by short term rental owners and managers worldwide! (over 120,000 listings and counting!) Our mission is to democratize state-of-the-art technolo...gy so that all hosts can unlock the value of ...
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