Telephone Operator

The Telephone Operator at Hotel Bardo Savannah is key to ensuring an exceptional guest experience. Responsibilities include answering incoming calls, managing room service requests, providing detailed descriptions of menu items, and handling guest inquiries efficiently. You will also communicate effectively with various departments to resolve issues and maintain service standards, which are integral to our brand's reputation.

A successful Telephone Operator at Hotel Bardo Savannah should be a hard-working team player with a positive attitude. Strong verbal and written communication skills are essential, along with a passion for hospitality. While prior experience with property management systems is a plus, the ability to multitask in a fast-paced environment and maintain a welcoming demeanor are more critical for this role.

Hotel Bardo Savannah invests in its team members by offering competitive benefits including PTO, health and telehealth benefits, and 401k matching. Additionally, team members enjoy discounts on resort offerings like dining and spa services, plus complimentary fitness classes and meals, fostering a supportive workplace where everyone thrives.

The work environment at Hotel Bardo Savannah for a Telephone Operator is dynamic and engaging. You’ll work in a fast-paced setting that prioritizes warm and anticipatory service. Our team culture encourages collaboration, creativity, and excellence, making it a fantastic place to develop your hospitality career.

During the interview process for a Telephone Operator position at Hotel Bardo Savannah, expect to discuss your customer service experience and how you handle high-pressure situations. The interview will also focus on your ability to communicate effectively, manage multiple tasks, and provide examples of how you've contributed to a positive guest experience in past roles.

Always aim to share an anecdote that reflects your genuine dedication and attention to detail, whether it was anticipating a guest’s needs or turning a challenging situation into a memorable experience.

It's essential to remain calm and listen actively to the guest's concerns. Acknowledge their feelings, offer solutions, and keep a positive demeanor throughout the interaction.

Focus on the passion you have for hospitality and the unique aspects of Hotel Bardo, such as its commitment to guest satisfaction and beautiful environment, which align with your values and career goals.

Emphasize that prioritization stems from your ability to assess urgency and importance in each situation, perhaps using tools or techniques to manage workload effectively.

Mention any relevant experience with customer relationship management software or property management systems, highlighting your ability to navigate technology to enhance guest service.

Discuss your ability to read the guest’s needs and preferences, and how you suggest upgrades or additional services in a way that feels natural and enriching for the guest.

Talk about specific strategies like taking notes, using checklists, or prioritizing tasks that help you maintain efficiency and accuracy while handling calls.

Provide a scenario where your communication skills improved collaboration among team members or enhanced guest service, emphasizing clarity and positivity in your approach.

Elaborate on the importance of clear communication in providing accurate information, ensuring guest satisfaction, and fostering a seamless experience across departments.

Here, share your understanding of Hotel Bardo's distinctive offerings and commitment to service, which should resonate with the values and goals of the establishment.