Business Operations Senior Representative (Hybrid)

The Business Operations Senior Representative at Securian Financial is responsible for managing and reconciling monthly credit insurance premiums, debt protection fees, and billing statements for assigned clients. This role involves collaborating with clients to ensure accurate and timely reporting, resolving discrepancies, and providing exceptional client support. The goal is to enhance operational efficiency and boost overall satisfaction for both internal and external stakeholders.

To be successful as a Business Operations Senior Representative at Securian Financial, candidates should have 1-2 years of experience with the Microsoft Office suite, strong time management skills, and meticulous attention to detail. While proficiency in executing routine tasks is expected, preferred qualifications include previous experience in business operations and familiarity with financial services or banking industries, in addition to mainframe experience.

At Securian Financial, the Business Operations Senior Representative will work in a hybrid environment, requiring office presence at least three days a week. This model fosters collaboration and relationship-building while allowing associates flexibility in working virtually to accommodate both business and personal schedules, aligning with Securian's commitment to a balanced work-life approach.

Securian Financial offers a comprehensive range of benefits for the Business Operations Senior Representative role, including paid time off, flexible leave programs, health insurance from day one, a company-funded pension plan, and a 401(k) retirement plan with generous contributions. Associates also have opportunities for volunteer time, participation in Associate Resource Groups, and more—all aimed at promoting professional and personal growth.

New Business Operations Senior Representatives at Securian Financial can expect thorough training and onboarding, along with ongoing support and development opportunities. This includes connecting with experienced colleagues, access to relevant resources, and participation in professional development programs, ensuring you have everything needed to succeed in your role and contribute to Securian's success.

In answering this question, highlight relevant experiences and specifics about your past roles in managing financial statements, ensuring accuracy, and collaborating with clients. Be sure to mention any tools or software you used that would be applicable in the Business Operations Senior Representative role at Securian Financial.

Discuss methods you use for effective time management, such as to-do lists, project management tools, or prioritization techniques. Illustrate how these strategies help you stay organized, especially in roles with various responsibilities like the Business Operations Senior Representative.

Focus on specific strategies you use to double-check work, such as systematic reviews, collaboration with team members for cross-verification, or utilizing technology to assist with accuracy. This answer aligns with the attention to detail required for the position at Securian Financial.

Emphasize your communication skills and approach to conflict resolution, illustrating how you approach conflicts with a problem-solving mindset while maintaining professionalism. Share experiences where you successfully navigated disputes in past roles.

Prepare a concrete example that demonstrates your ability to analyze processes, identify inefficiencies, and implement solutions that enhance operations. This approach aligns with the goals of the Business Operations Senior Representative at Securian Financial.

Discuss the role of operational excellence in ensuring client satisfaction, operational efficiency, and compliance. Relate your insights to the responsibilities of the Business Operations Senior Representative and how you plan to contribute to excellence at Securian Financial.

Mention specific tools relevant to financial operations, such as Excel for data analysis or reporting software, and how your proficiency can contribute to accuracy and efficiency in the role. Tailor your answer to align with the job requirements at Securian Financial.

Talk about the techniques you use to stay focused and inspired, such as setting personal goals, seeking feedback, or leveraging team support. Share how these methods will help you thrive as a Business Operations Senior Representative at Securian Financial.

Define exceptional customer service related to the financial sector, emphasizing the importance of prompt responses, clarity in communication, and building long-lasting relationships. Connect this with your approach to client interactions at Securian Financial.

Share your professional aspirations, such as growing in operational roles or advancing in the financial services industry, and articulate how the experience and skills gained as a Business Operations Senior Representative at Securian Financial will help you achieve these goals.