Implementation Project Manager - EHS

The Implementation Project Manager at our company is responsible for leading multiple EHS platform implementations from start to finish. This involves designing and configuring custom solutions tailored to client needs, integrating systems with internal teams, nurturing client relationships, and ensuring a seamless transition to the Customer Success team after implementation.

To succeed as an Implementation Project Manager at our company, candidates should have at least 4 years of customer-facing project management or technical implementation experience. Familiarity with CRM systems, particularly Salesforce, and advanced Excel skills are highly desirable. A bachelor's degree is preferred, and experience in the EHS field is a plus.

The Implementation Project Manager plays a crucial role in ensuring clients maximize their investment in our EHS platform. By guiding clients through implementation, providing expert advice, and developing strong relationships built on clear communication, the Project Manager helps to foster successful outcomes and satisfied customers.

A great candidate for the Implementation Project Manager position at our company possesses curiosity about technology, skill in juggling multiple projects, and a knack for problem-solving. They communicate complex concepts effectively, take ownership of their work, and demonstrate an ability to quickly learn new platforms.

The Implementation Project Manager can expect a remote work environment that values work-life balance and inclusivity. The company promotes professional growth through various development programs and encourages applying irrespective of background or identity.

In your answer, focus on specific projects you've led, your role in those projects, and how you tailored implementations to meet unique client needs in the EHS sector.

Discuss your strategies for prioritization, such as using project management tools, setting clear timelines, and ensuring communication with all stakeholders.

Share a specific example that shows your problem-solving skills, collaboration with team members, and ability to stay calm under pressure to achieve a successful outcome.

Discuss the importance of active listening, effective communication, and regular check-ins to build strong relationships with clients, ensuring their success during the project.

Provide a specific instance illustrating how you simplified technical jargon using relatable analogies or visuals to effectively communicate with clients or stakeholders.

Explain your process for documenting project details, conducting meetings with both teams, and ensuring a clear understanding of ongoing support needs following implementation.

Share your passion for technology and project management, discussing how it allows you to solve challenging problems and make a tangible impact on client success.

Mention any project management tools (like Asana or Trello), CRM systems (such as Salesforce), or communication platforms that you use regularly to enhance project efficiency.

Discuss how you follow industry news, attend webinars, participate in professional networks, and engage in ongoing learning to stay current in the EHS field and technology landscape.

In your response, highlight your relevant experience, your enthusiasm for driving client success, and your alignment with the company's values and mission to create safer environments.