Property Management Assistant (006-00148)

As a Property Management Assistant at Hunt St, your responsibilities include managing new rental applications, handling lease renewals, ensuring compliance with regulations, and assisting with tenant communications. You’ll also be involved in managing database tasks and responding to tenant inquiries promptly, ensuring a high level of customer service.

To apply for the Property Management Assistant role at Hunt St, candidates should have at least 2 years of experience in property management. Strong written and verbal communication skills, a customer-service oriented approach, and familiarity with PropertyMe are essential qualifications for this position.

Yes! The Property Management Assistant position at Hunt St is 100% remote, allowing you to work from the comfort of your home while collaborating with an Australian property management agency.

The salary range for the Property Management Assistant role at Hunt St is between 40,000 to 44,000 PHP per month, along with benefits including a 13th-month pay and paid leave.

As a Property Management Assistant at Hunt St, you'll primarily use PropertyMe for managing property-related tasks and database management, which streamlines operations and supports tenant interactions.

When handling tenant complaints, it's important to listen actively to their concerns. Acknowledge their feelings and reassure them that you're committed to finding a resolution. Explain the steps you will take to address the issue and ensure follow-up communication, showcasing your dedication to tenant satisfaction.

Discuss a specific instance where you had to juggle various responsibilities, such as managing rental applications, communicating with tenants, and addressing maintenance issues. Highlight your organizational skills and how you prioritized tasks to ensure everything was handled efficiently.

Share your experience with PropertyMe or similar property management software. Talk about how you've used these tools to manage data, track tenant interactions, and streamline administrative processes, demonstrating your tech-savviness and readiness for the role.

Explain that you stay updated on relevant regulations and best practices related to property management. You might mention methods like regular training, reviewing compliance checklists, and paying attention to minor details to ensure all aspects of the properties you manage are up to standard.

Discuss your customer service approach, emphasizing active listening, empathy, and prompt responses. Explain how you build rapport with tenants to create a supportive environment, ensuring they feel valued and heard.

Describe your method for prioritizing tasks, from handling urgent tenant inquiries to managing scheduled maintenance. It’s helpful to mention creating to-do lists or using software tools for tracking tasks to maintain organization throughout your day.

Highlight the importance of regular check-ins, updates on property status, and an open-door policy for feedback. Mention your commitment to proactive communication to foster trust and transparency with both tenants and property managers.

Explain the importance of communication in this scenario. You should inform the tenant about the delay right away, provide a timeline for resolution, and, if possible, offer alternative solutions in the meantime to keep them satisfied.

Express your enthusiasm for working with an organization that connects talent with meaningful opportunities. Highlight your passion for property management and the appeal of a fully remote role that allows you to utilize your skills effectively.

Discuss the significance of communication as a key skill, as it directly impacts tenant satisfaction and effective collaboration with property managers and suppliers. You might also touch on organizational skills and customer service as equally vital.