Company Description

About:

This is a Position-Based Test conducted in accordance with CSC Rule 111A.

Specific information regarding this recruitment process is listed below:

Application Opening: Wednesday, January 08, 2025
Application Deadline: Wednesday, January 15, 2025 (11:59 PM, PST)
Recruitment/List ID: # 151497

Why Work for the Department of Technology (DT)? DT is the centralized technology services provider in the City and County of San Francisco (CCSF). We deliver technology infrastructure and services to approximately 33,000 employees! With an annual operating budget of over $140M and approximately 260 employees, DT provides a host of services that range from Public Safety radio and wiring and Network services to Enterprise Support and the Cloud.

Benefits of Working for CCSF: In addition to challenging and rewarding work, the City provides a generous suite of benefits to its employees.

Job security, pension, and robust retirement options
Competitive pay with consistent bi-yearly or yearly increases
Generous paid time off, family leave, and more!
Hybrid Work with minimum of 20% of time spent in our Office in San Francisco, California for all IT related roles. (Must be a California resident)
Diverse work environment in a diverse city
Union protections and representation
Career development and growth — move between departments, learn on the job, or take subsidized/reimbursed classes!

PEOPLE-CENTERED SOLUTIONS — have a powerful, meaningful effect on the community each day with people at the heart of every solution!

CLOSING THE DIGITAL DIVIDE — bring the benefits of the internet to low-income and marginalized residents!

SHINE A LIGHT ON WHAT MATTERS — join an award-winning production team at SFGovTV to help residents watch legislators or learn more about what makes this City great!

DRIVE INNOVATION — deliver new, cutting-edge technology to residents and city partners to help San Francisco serve its residents!

Role Description

Join Our Team as an IS Business Analyst! Where you'll dive into analytical tasks that offer a rich learning experience and a broader scope of responsibilities. Enjoy considerable independence as you tackle analyses of average difficulty with minimal supervision, interpreting policies, procedures, and guidelines while developing actionable recommendations that align with our organization's directives and regulations.

Job Description

Examples of Important and Essential Duties:

Assess and optimize system designs through review and analysis of user needs, customizing systems through system design and administration to meet the changing business needs of the users.
Analyze data processing needs, research and evaluate software on multiple platforms to assist users to meet their departmental goals, and assist in developing the evaluation criteria for web enabled application.
Determine operating characteristics and requirements, develop or modify and document general system design for web- enabled application, and write detailed design specifications, conduct "walkthroughs" for pro-posed solutions to system problems.
Conduct feasibility studies for information technology quality assurance, make recommendations based on user requirements and systems analysis to ensure adequate planning.
Provide support, analysis, coordination and assistance for networks, including disaster recovery.
Troubleshoot software problems through telephone and site visit support, provide technical assistance in planning, engineering and architecture of unique systems for diverse applications, and implement solutions to problems.
Conduct user training.
May install and maintain software, facilitate communication between clients and vendors regarding system maintenance issues; perform non-routine adds, moves and changes as needed.
Test and modify software for network compatibility and information technology quality assurance, participate in the detail design and development of new applications, and may write database applications.
Update system software and make modifications to system configurations and facilitate data communication between systems platforms.
Implement, maintain and update databases, tables and security access, create, document and compile manuals related to procedures.
Participate and represent the department in computer users’ meetings or meetings of related committees.
Research and evaluate technology through industry meetings, seminars, and vendor contacts, and identify opportunities for improvements through automation, and develop screen logic and reports.
Create and generate reports and statistics to meet user and program requirements, inter-face with other departments, jurisdictions and users on regulations and reporting requests.
Conduct database systems analysis and designs, may perform data normalization tasks, assist in the development of relational databases, and assist in performance of data conversion tasks and maintenance of data dictionaries.
Performs related duties as required.

Qualifications

Minimum Qualifications

Education:

An associate degree in business administration, public administration, information systems, economics, finance, computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field].

Experience:

One (1) year in the information systems field, including technical support, content management, administration of network applications or system analysis.

Substitution:

Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in one of the fields above or a closely related field.

Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree.

Special Condition(s):

One (1) year of experience in Web-enabled Application Development Experience.
One (1) year of experience in Information Technology Quality Assurance.

Note(s):

One-year full-time employment is considered equivalent to 2000 hours (2000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.
Applicants must meet minimum qualification requirements by the final filing date unless otherwise noted.

Desirable Qualifications:

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred to hiring.

Assist in the design of new or revised systems, programs, coordination of integration into existing systems and procedures.
Prepare generate reports, statistics, design tables, update databases, prepare flow charts graphic presentations.

Verification:
Please make sure it is clear in your application exactly how you meet the minimum qualifications. Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Please review our articles on Employment Application and Minimum Qualifications and Verification of Experience and/or Education for considerations taken when reviewing applications.

Note: Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

What else should I know?

Selection Procedure/Examination Requirements
After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Supplemental Questionnaire (Weight 100%):
Candidates deemed to meet the minimum qualifications will be invited to participate in a Supplemental Questionnaire designed to measure their relative knowledge, skills and abilities in job-related areas, which may include, but not be limited to: knowledge of electronic data processing and its applications; requirements, installation procedures, hardware, software and maintenance of systems, and common operating system, web-enabled application development, and information technology quality assurance, and network environments; functional requirements, structured systems or procedures analysis, database analysis, and relational databases; business applications development, system implementation, web-enabled applications, and system implementation; technical writing; Ability to effectively speak and convey information a clear and understandable manner, translate technical information into plain words; write clearly, translate functional requirements into technical specifications, and understand relevant professional literature; establish and maintain good working relations with department personnel, staff, vendors, peers, and management; understand and learn a variety of business procedures and processes; use logic and analysis to resolve systems issues, including those related to information technology quality assurance; analyze data, determine relationships, and translate functional requirements into technical specifications; advise and provide interpretation to others how to apply policies, procedures and standards to specific situations; exercise judgment, decisiveness and creativity required in situations involving the evaluation of information against measurable criteria.

A passing score must be achieved on the written examination in order to be ranked on the eligible list.

Eligible List/Score Report:
A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be 6 months and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see: https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Counts-by-Job-Codes-and-Department-FY-2022-23.pdf.

Terms of Announcement and Appeal Rights:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.sf.gov.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Additional Information

Additional Information Regarding Employment with the City and County of San Francisco:

Applicants will receive a confirmation email from [email protected] that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Exam Analyst Information: If you have any questions regarding this recruitment or application process, please contact the exam analyst at [email protected].

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

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