Sr. Business Operations Specialist

Job Description

Passionate people. Loyal clients. Leading solutions.

With a rich culture of creative collaboration and professional growth, IDeaS’ team members build successful careers with us.

IDeaS is proud to be a global powerhouse of innovation and excellence; challenge and reward. No matter where we’re working, our teams come together to create leading revenue management solutions that accelerate our clients’ growth through revenue optimization.

Summary

Partners with the Business Information Systems (BIS) team, to gather functional and non-functional requirements for internal products/processes/strategies used by IDeaS’ business teams. This primarily covers customizations and enhancements to IDeaS' Salesforce solution within the sales, account management, client support, contract, and finance functions.

Major Responsibilities

• Acts as a trusted advisor to an internal functional area by engaging with leadership to understand the functions strategic goals, business objectives and how their team interacts with and uses Salesforce.
• Provide support to the functional business analyst, resolving complex Salesforce lead-to-cash issues.
• Assess the impact of new go-to-market models on the lead-to-cash
• Collaborate with functional members to identify operational pain points and create business requirements to drive Salesforce enhancements.
• Gather and analyze department feedback to understand end user’s perception of features and gather insights for continuous product improvement.
• Assist in developing the Salesforce enhancement roadmap, aligning it with company goals, and end user requirements.
• Partner with the Business Information Systems (BIS) team to support user acceptance testing and provide the “go/no go” decision for production releases.
• Build strong relationships across functions through collaborating with other Sr. Business Operations Specialists on their projects as needed and sharing key updates to drive alignment.
• Supports ad hoc functional projects and contributes to additional initiatives as business needs evolve.

Requirements

• 5+ years of relevant experience as a Business Analyst in a technology-based company.
• Bachelor's degree, preferably in a Business related major.
• Extensive experience with a Salesforce environment with an emphasis on the lead-to cash process as well as release procedures and user acceptance testing.
• Demonstrates good understanding of business processes.
• Demonstrated ability to build and maintain trust and relationships with business users.
• Experience creating deliverables such as Business Requirements Document (BRDs), User Stories, Use Cases, and Workflow Diagrams.
• Able to perform effective prioritization with limited resources and drive results with high emphasis on quality.
• Excellent customer service approach and consultative skills.
• Excellent organizational and documentation skills.
• Excellent written and verbal communication skills.
• High levels of proactivity, creativity, curiosity, and self-motivation
• Six Sigma certification preferred.
• Salesforce business analyst certification preferred.
• Ability to travel as needed.

We Support Who You Are….

As a global company, we strive to create an inclusive environment where diverse perspectives spark innovation and meet the challenges of an evolving world.  Whether you’re launching a new career or expanding your current one, IDeaS is a company where you can balance great work with all other aspects of your life. 

At IDeaS, we also aspire to live our values each day by being Accountable, Curious, Passionate and Authentic. And we continue our quest to build a more inclusive environment that attracts, represents and provides a place for diverse ideas, unique perspectives, and authentic voices. 

Additional Information:To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status.

SAS is an equal opportunity/Affirmative Action employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Read more: Know Your Rights. 

Equivalent combination of education, training, and relevant experience may be considered in place of the education requirement stated above.

Resumes may be considered in the order they are received.

IDeaS/SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, IDeaS/SAS may obtain nationality or citizenship information from applicants for employment. IDeaS/SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.

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