KEY ACCOUNT MANAGER (F/M/D)

A Key Account Manager at Ignitis is responsible for managing key client relationships by reporting sales outcomes, analyzing customer satisfaction and retention metrics, and negotiating contracts. They monitor market changes and competitor activities, ensuring that customers receive prompt resolutions to their queries and effectively implementing new technologies to enhance service quality.

To become a Key Account Manager at Ignitis, candidates should have a university degree or equivalent, along with a minimum of 3 years of experience in a trading company. Key skills include excellent communication, negotiation, and time management abilities, coupled with advanced knowledge of MS Office, particularly Excel. Fluency in both Polish and English is essential.

Ignitis supports its Key Account Managers by offering a comprehensive compensation package that includes health insurance and financial incentives based on performance. Additionally, the company promotes a hybrid work model and provides opportunities for internal career growth, fostering an inclusive and diverse workplace culture.

The work environment for a Key Account Manager at Ignitis is dynamic and collaborative. With a hybrid work model (3+2) and flexible hours, employees can adapt their work-life balance according to their needs. This supportive atmosphere allows for personal growth while contributing to the transformation of the energy sector.

The vision of Ignitis for its Key Account Management team centers around creating a 100% green and secure energy ecosystem. The team plays a vital role in driving this transformation forward by ensuring high-quality client interactions, fostering strong relationships, and actively participating in the development of innovative energy solutions.

In managing client relationships, I prioritize regular communication and active listening to understand client needs thoroughly. I also utilize data analytics to keep track of client satisfaction and retention rates, ensuring that we can tailor our services to maximize their value. Being proactive in addressing potential issues before they escalate is another strategy that I find effective.

During my previous role, I successfully negotiated multiple contracts by understanding both our offering's value and the client's needs. I focused on building rapport with clients, which helped to create a win-win situation where both parties felt satisfied. I always ensure to stay transparent and open throughout the negotiation process.

I regularly analyze market trends through various sources, including competitor activities and industry reports. By identifying shifts in market dynamics and emerging technologies, I can adjust our strategies to adapt and stay ahead of the curve. I also use these insights to provide actionable recommendations to our clients.

Once, I had a client who was unhappy due to service delays. I initiated a direct conversation, listened to their concerns, and proposed an action plan that included regular updates and dedicated support. Over time, our communication improved, which led to regained trust and a stronger partnership.

I have extensive experience using CRM software like Salesforce and HubSpot, which allow me to track client interactions, manage sales pipelines, and generate reports. Additionally, I rely heavily on MS Excel for data analysis and reporting, ensuring I can provide accurate insights and forecasts.

The key to retaining clients in a competitive market is to deliver exceptional customer service consistently. This includes being responsive to client needs, providing valuable insights, and continuously seeking feedback to improve our services. Building strong relationships based on trust and transparency is also crucial.

I stay informed by following industry publications, attending webinars, and participating in relevant networking events. I also engage with professional groups in the renewable energy sector to share insights and best practices. Continuous learning is essential in this fast-evolving field.

I have been actively involved in various renewable energy projects, focusing on solutions that reduce carbon emissions and promote sustainable practices. My experience gives me valuable insights into the challenges and opportunities in the industry, allowing me to communicate effectively with clients about our sustainability efforts.

In handling conflicting priorities, I would assess each client's needs and the impact of shifts in my focus. I believe in open communication, so I would inform clients about resource limitations while working on prioritizing tasks to ensure that urgent requests are met without compromising overall service.

I am motivated by the opportunity to contribute to a sustainable future. Working in the renewable energy sector aligns with my values and gives me a sense of purpose. Knowing that my efforts help create cleaner energy solutions inspires me to put forth my best work.