Director, Service Assurance

The Director of Service Assurance at Imagine Pediatrics is responsible for monitoring, reporting, and enhancing service delivery across our IT infrastructure. This includes improving operational efficiency, leading enterprise-wide technical implementations, and managing cross-departmental initiatives. Your role also involves overseeing key performance indicators (KPIs) in areas such as security operations and customer responsiveness.

To succeed as the Director of Service Assurance at Imagine Pediatrics, candidates should possess a Bachelor of Science degree in Computer Science or a related field alongside 6-8 years of senior IT leadership experience in patient-focused healthcare services. Strong knowledge of U.S. federal regulations such as HIPAA and HITECH is also crucial, along with excellent leadership and communication skills.

The Director of Service Assurance at Imagine Pediatrics enhances end-user experiences by closely monitoring customer-facing services and continually seeking improvements. This includes optimizing customer support responsiveness, refining the employee onboarding process, and ensuring effective communication regarding technology updates to support our team members.

The Director of Service Assurance at Imagine Pediatrics enjoys a competitive base salary ranging from $150,000 to $170,000, along with an annual bonus incentive and comprehensive benefits, including medical, dental, and vision insurance, a 401(k) plan with a 4% match, generous PTO, and additional perks aimed at promoting work-life balance and employee well-being.

The culture at Imagine Pediatrics prioritizes children and families above all, fostering a supportive environment that encourages collaboration and innovative thinking. As a Director, you’ll work alongside diverse perspectives within a compassionate team focused on making a tangible difference in pediatric health care.

When prioritizing multiple IT projects, it’s essential to align them with organizational goals and the urgent needs of end users. I typically assess each project’s impact on service delivery, resource availability, and overall cost efficiency, ensuring that my decisions support Imagine Pediatrics’ mission and enhance user experience.

Certainly! In my previous role, I led a major technology overhaul meant to improve patient data accessibility. By collaborating with multiple departments, we streamlined processes and saw a 30% increase in efficiency. I believe that fostering strong relationships is key to successful implementations.

To ensure compliance with HIPAA and HITECH, I focus on implementing rigorous security protocols and conducting regular staff training to promote awareness of data protection practices. Additionally, I collaborate with compliance teams to stay updated on regulatory changes and adapt our policies accordingly.

Managing vendor relationships effectively requires clear communication and mutual understanding. I conduct regular reviews to evaluate performance and optimize service delivery while ensuring that vendor offerings align with our operational goals and enhance our IT infrastructure at Imagine Pediatrics.

I measure the success of IT initiatives through defined KPIs linked to performance outcomes such as user satisfaction, system efficiency, and cost savings. Regular assessments and feedback loops enable continuous improvement, ensuring that our initiatives drive value for Imagine Pediatrics and the families we serve.

Empathy combined with strong leadership skills is crucial. Understanding the needs of both your team and users can significantly influence outcome success. This helps in making informed decisions that ultimately enhance the service experience for children and families.

I foster a culture of innovation by encouraging open dialogue and regularly brainstorming sessions where team members can share ideas. By leading by example and supporting risk-taking, I inspire creativity and improvement in our technology initiatives that support Imagine Pediatrics.

The future of pediatric healthcare technology leans towards increased telemedicine and AI-driven solutions that personalize care. I believe that technology will continue to evolve, improving access and support for families, and ensuring that we meet diverse patient needs effectively.

For performance tracking, I implement a systematic approach using real-time dashboards to monitor KPIs and reporting tools to analyze data trends. Regular meetings with team members ensure that we discuss findings and identify areas for improvement promptly.

To ensure collaboration across different functions, I establish regular cross-departmental meetings and projects that facilitate knowledge sharing. Building rapport and fostering a team-oriented culture creates a sense of belonging and drives shared success within Imagine Pediatrics.