Job Description:
Select Health’s Health Benefit Specialist (HBS) role has the critical accountability to provide superior service directly to Select Health members, customers, and providers and to deliver on Select Health’s strategy and mission. The HBS position assists Select Health members in living their healthiest lives possible by educating them about the best usage of health insurance plans and benefits.Flexwork opportunities available upon completion of training, phone certification process, and work requirement standards are met.
Successful candidates will receive a $1500 sign-on bonus!!
$500 paid after successfully completing basic training (60 days) and $1000 paid after successfully completing phone certification and being in the position for 6 months. *Paid out following month compensation*
Select Health has been awarded “Best Companies to Work for” seventeen times.
Health Benefits Specialist – Phones
Our training for these positions includes learning how to provide excellent customer service with incoming calls by being a knowledgeable resource, resolving disputes, maintaining confidentiality, and creating exceptional experience for all.
As a Health Benefits Specialist (HBS), you will become an expert in health insurance. You will represent Select Health and help members and customers navigate the complexity of health insurance by helping them understand their benefits, resolve claims issues, and get the most value out of their plan.
Beyond that, in this role, you’ll be able to:
Outstanding benefits. In addition to competitive wages, you’ll also enjoy great benefits, including:
Job Description
The Health Benefits Specialist provides exceptional customer service to all Select Health members, employer groups, providers, facilities and other Select Health departments. As part of Intermountain Health, Select Health is more than just an insurance company. We strive to provide our members with affordable health insurance and access to high-quality care, while resolving all concerns in a timely manner. Select Health has been named "Best Companies to Work For" by Utah Business magazine for seventeen years.
Please watch the “What is a Health Benefits Specialist?” video (link) below to gain an idea of what the position will entail.
Upon hire, we’ll provide a paid in office, seven-week training and mentoring experience. Training includes learning how to provide superior customer service to customers by modeling Select Health Service Commitments, being a knowledgeable resource, helping customers maximize the value of their plan and navigate the complexities of healthcare, resolving concerns, and maintaining confidentiality. The position involves managing multiple applications, completing follow-up on complicated issues, and working with other teams to deliver superior service. Employees will deliver superior customer service through multiple customer channels such as phone calls, emails, and online chat.
If selected to advance in the hiring process, this position will include an in office interview at our Murray, Utah office. Please review your email closely over the next week for a potential invitation from SHMemberServicesHiring@imail.org.
Entry Rate: $20.40/hour; plus a potential maximum monthly performance-based bonus of $219 shortly after training in addition to a $1500 sign on bonus paid if in position for 6 months.
Benefits Eligible: Yes - Paid time off, tuition reimbursement, medical, dental, and vision insurance. Some benefits start immediately and others—like medical, dental, and vision—start the first day of the month following start date.
Shift Details: Start Date: June 2nd, 2025 (In Office Training in Murray, Utah) Throughout the seven-week training and phone certification process, employees work Monday through Friday, 8:00 a.m. to 4:30 p.m. (Full Time Schedule 40hrs/week)
Due to extensive training, time off will not be approved for the first 60 days of employment.
Post training, shifts will typically fall within regular business hours: Monday through Friday, 7:00 a.m. to 9:00 p.m., and Saturday 9:00 a.m. to 3:00 p.m.
In Office and Flexwork Options: The opportunity to work from home will be an available option after the completion of training, phone certification, and work requirement standards process. Job specific standards and a work at home conducive environment are required before making this transition. All work at home or Flexwork request will go through an approval process.
Essentials Functions
1. Provides superior customer service to Select Health members and customers on one product line via phone interactions.
2. Informs and assists members to ensure they understand plan eligibility, benefits, plan design, and provider network.
3. Collaborates with internal teams, with the support of their mentor, to resolve health plan related issues.
Skills
Minimum Qualifications
Preferred Qualifications
Call center experience
Bilingual in English and Spanish
Physical Requirements:
Physical Requirements
Location:
SelectHealth - MurrayWork City:
MurrayWork State:
UtahScheduled Weekly Hours:
40The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$20.40 - $20.40We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits package here.
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.
All positions subject to close without notice.
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Join SelectHealth as a Health Benefits Specialist (Customer Service) and be part of a team that is dedicated to changing lives! In this exciting role, you'll be the friendly voice and knowledgeable guide for our members as they navigate their health insurance plans. Your mission will be to ensure that each SelectHealth member understands their benefits, resolves any claims issues, and finds the best value in their healthcare journey. You'll have the unique opportunity to make a meaningful impact during both the happy moments like welcoming a new child, and during tougher times when support is crucial. As a Health Benefits Specialist, you'll partake in a thorough six-week training program designed to equip you with essential skills and insights around health benefits. After training and certification, you can take advantage of flexible work options, including the possibility of working from home! Plus, enjoy the perks of a competitive salary, a sign-on bonus of $1500, and all the health benefits you might need. With a culture that prioritizes wellness and development, SelectHealth not only cares about its members but also its employees. If you’re looking to jumpstart your career in customer service while positively impacting the lives of others, this might just be the perfect fit for you!
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