Supply Chain Operations Coordinator
Impossible Foods was founded to transform the global food system and reduce the impact of climate change by making the world’s most delicious, nutritious, and sustainable meat, fish, and dairy — from plants. We’re building a rockstar team of brilliant, collaborative, mission-driven individuals who take pride in using their diverse skills to contribute to saving our planet.
Want to join the movement? You can help us solve the most urgent, important challenge facing the world today (and have fun doing it).
Job Summary:
We are seeking a proactive and detail-oriented professional to manage order processing and logistics coordination. The candidate will oversee customer order workflows, ensuring timely and accurate order fulfillment, and drive resolutions for customer-related issues. This role involves collaborating with internal and external partners, including sales, finance, and third-party logistics providers, to optimize order processes and meet a high fill order rate. The role is great for an early-career professional to learn operational ropes in a dynamic supply chain.
- Ensure loads are tendered to carriers, shipping and delivery appointments are booked in a timely manner, and issues with internal and external customers are proactively communicated.
- Consolidate weekly order deliveries.
- Manage order processing workflow for customers and co-manufacturers, including order confirmations and order revisions.
- Enter customer orders into SAP as needed.
- Serve as the contact for order revisions, delivery updates, and appointment changes.
- Provide status updates for specific orders as requested.
- Coordinate and oversee daily domestic freight shipment operations, including all communication with carriers via TMS.
- Interact daily with buyers to adjust PO dates in alignment with carrier shipping schedules and lead times.
- Arrange expedited deliveries in case of unexpected delays or issues.
- Ensure carrier compliance with company policies and procedures.
- Ensure Proof of Deliveries (PODs) are submitted by carriers.
- Drive resolution of customer-related issues with internal and external business partners.
- Act as the point of contact for field sales, sales operations, and finance teams for order inquiries.
- Serve as an escalation point for external and internal customer feedback.
- Other duties as assigned
- Minimum 1 year of experience in customer service, logistics, or a related field.
- Broad understanding of policies, processes, and systems relating to order management and/or desire to learn.
- Customer service mentality.
- Strong attention to detail and analytical skills.
- Conversant in spreadsheets with a desire to learn.
- Ability to foster teamwork and collaboration.
- Self-starter with the ability to drive cross-functional projects.
- Commitment to process improvement.
- Experience and ability to work independently as a member of a virtual team.
- A genuine interest and passion for Impossible Food's mission!
Impossible Foods Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, status as a protected veteran, status as a qualified individual with a disability, or any other trait protected by law.
Impossible Foods offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your application for employment or interview process, please contact us by sending an email to recruiting@impossiblefoods.com or call 855-877-6365. Resumes or CVs submitted to this email inbox will not be accepted.
If the ability to work remotely is indicated, this role can be performed from any US state except for Alaska, Hawaii, New Mexico, Oklahoma, and Wisconsin.
This role is not eligible for Visa Sponsorship.
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Join Impossible Foods as a Supply Chain Operations Coordinator and become a key player in our mission to revolutionize the global food system! Based in the United States, this role is perfect for detail-oriented, proactive individuals who thrive in collaborative environments. As part of our dynamic team, you'll oversee the order processing and logistics coordination that bring our plant-based products to the world. Daily, you'll manage customer order workflows and ensure timely fulfillment while resolving any customer-related issues that may arise. You'll work closely with various internal teams, including sales and finance, as well as external partners, ensuring smooth operation across the board. In this role, you’ll consolidate weekly order deliveries, manage order processing through SAP, and coordinate domestic freight shipment operations all while fostering excellent communication with buyers and carriers. Your expertise in logistics and customer service will shine as you drive resolution of issues and improve processes within our supply chain. This is an incredible opportunity for an early-career professional to develop their skills in a rapidly growing field and contribute to a mission-focused company that is shaping the future of sustainable food. We offer competitive salaries ranging from $20.67 to $26.45 an hour, along with equity, benefits, and bonus plans, all within a supportive and inclusive environment. Ready to make a difference? Apply now!
Impossible Foods is a company committed to developing plant-based substitutes for meat products. It has been reported that Impossible Foods has raised $1.9 Billion over 12 rounds of funding.
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