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People Operations Specialist

About InDebted: InDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all so we can change the world of consumer debt for good.


Founded in Australia, today we're a team of over 300 people living and working around the world. We're rapidly expanding throughout North America, the United Kingdom, Europe, Latin America and the Middle East. We’re a $50m revenue (and growing) organisation, having recently completed our Series C funding round, backed by leading investors such as Airtree. Now is an exciting time to join the team as we continue to make the experience of debt resolution smoother, and more human.


The People Operations capability is at the core of the employee lifecycle, managing processes across the People lifecycle and handling all queries through our service desk.


Specialising in high-volume tasks that demand efficiency and precision, People Ops delivers outstanding customer service and ensures systems and data accuracy for our employees.


The People Operations Specialist is a pivotal role reporting to the People Operations Partner, aimed at supporting and enhancing the employee experience. You will engage in both strategic and tactical work, collaborating across teams, leveraging data and systems, and creating sustainable solutions to support growth and efficiency.


Responsibilities
  • Manage the P&C inbox and support queue, addressing incoming requests and coordinating with stakeholders to resolve queries.
  • Prepare People-related documentation, such as employment agreements, letters, and compensation plans.
  • Assist with payroll, benefits, leave, onboarding, and offboarding processes.
  • Ensure People processes are efficient, user-friendly, and meet the needs of a global workforce.
  • Deliver HR transactions accurately and on time, with a focus on continuous improvement and customer satisfaction.
  • Support cultural initiatives and events to enhance the employee experience.
  • Promote and optimize the use of people systems and tools, driving automation and self-service solutions.
  • Act as a BambooHR Superuser, ensuring data accuracy, managing access, and running reports.
  • Apply employment legislation in collaboration with legal and compliance teams.
  • Work closely with the People team and other departments, such as Finance, Payroll, Operations, and IT, to provide seamless support.


About You
  • Bamboo HR super user experience is a requirement for this role.
  • Experience in a People Ops or similar role within a fast-growth business.
  • Ambitious, tenacious, and goal-oriented.
  • Ability to work autonomously and in remote environments (sync/async working)
  • Strong collaboration and team-playing abilities.
  • Comfortable navigating ambiguity and developing solutions under tight timelines.
  • Excellent attention to detail and analytical skills.
  • Strong multitasking and self-starting capabilities.
  • Clear communicator capable of combining narratives with data.


Our benefits packages vary depending on region and role requirements. Our talent acquisition team will be able to share more during the recruitment process.


At InDebted, we respect and celebrate the unique attributes, characteristics, and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to build better products and a better overall company. InDebted is an Equal Opportunity Employer.


For Recruiters: We appreciate the interest of all candidates and recruitment agencies, however for this role we are managing this hiring process internally and will not be accepting applications through recruitment agencies. Thank you!

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CEO of InDebted
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Josh Foreman
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What You Should Know About People Operations Specialist, InDebted

At InDebted, we're on a mission to change the world of consumer debt for good, and as a People Operations Specialist, you’ll be at the heart of this mission. Based in the Philippines, this pivotal role means you'll directly contribute to enhancing the employee experience for our diverse and growing global team of over 300 individuals. You will report to the People Operations Partner, steering both strategic and tactical initiatives that underpin our thriving work culture. Your responsibilities will include managing a high-volume queue of inquiries, preparing essential documentation like employment agreements and compensation plans, and assisting with payroll and onboarding processes. We pride ourselves on our commitment to efficiency, so you will ensure all People processes are user-friendly and uphold our high standards. As a BambooHR Superuser, you'll be instrumental in maintaining data accuracy while optimizing our people systems. In this role, you'll collaborate with various departments, including Finance and IT, leveraging data and insights to drive continued growth and improvement. This is an awesome opportunity for someone who is ambitious and looking for a dynamic, fast-paced environment where you can make a real impact. Join us at InDebted, where you can help foster a positive workplace culture and support our teams worldwide, all while enjoying the flexibility of remote work.

Frequently Asked Questions (FAQs) for People Operations Specialist Role at InDebted
What does a People Operations Specialist do at InDebted?

A People Operations Specialist at InDebted plays a crucial role in enhancing the employee experience by managing inquiries, preparing essential documentation, and ensuring efficient processes across the employee lifecycle. They collaborate with various teams to create sustainable solutions that support the rapid growth of the organization.

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What qualifications are needed to become a People Operations Specialist at InDebted?

To become a People Operations Specialist at InDebted, candidates should have experience in People Ops or similar roles, possess strong analytical skills, and be a BambooHR super user. Additionally, effective communication and the ability to work in a fast-paced environment are essential.

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What is the culture like for People Operations Specialists at InDebted?

The culture at InDebted for People Operations Specialists is supportive and collaborative, with a focus on continuous improvement and innovation. Team members are encouraged to embrace their diverse backgrounds and play an active role in promoting a positive workplace culture.

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How does InDebted support the professional growth of its People Operations Specialists?

InDebted is committed to the professional growth of its People Operations Specialists by providing opportunities for training, collaboration on strategic projects, and involvement in cultural initiatives. The company values ambition and encourages innovation to drive career development.

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What makes InDebted a great place to work for People Operations Specialists?

InDebted is an excellent workplace for People Operations Specialists due to its dynamic, fast-paced environment, supportive team culture, and commitment to work-life balance. The opportunity to be part of a mission-driven organization that focuses on improving consumer debt resolution adds achievement to the role.

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What types of tasks do People Operations Specialists handle at InDebted?

People Operations Specialists at InDebted handle a diverse range of tasks, including managing employee inquiries, preparing documents, assisting with payroll, onboarding and offboarding, as well as ensuring data accuracy through automated systems. They also support cultural initiatives enhancing the overall employee experience.

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How does the People Operations team collaborate with other departments at InDebted?

The People Operations team at InDebted collaborates closely with departments like Finance, Payroll, and IT to ensure seamless support and efficient processes. This teamwork enables them to address employee needs promptly while upholding the organization’s high standards.

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Common Interview Questions for People Operations Specialist
Can you describe your experience with BambooHR and how it can benefit the People Operations role?

In my previous role, I utilized BambooHR extensively for managing employee records, processing payroll, and running reports. I can leverage this experience at InDebted to enhance data accuracy and streamline processes, ultimately improving the employee experience.

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How do you prioritize tasks in a high-volume environment?

I prioritize tasks by assessing their urgency and impact. Using tools like task management software helps me stay organized. I focus on delivering timely responses to employee inquiries while balancing long-term projects, ensuring that all aspects of People Operations run smoothly.

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What initiatives would you propose to improve employee engagement?

I would propose initiatives including regular feedback surveys, team-building activities, and recognition programs. These initiatives foster open communication, encourage collaboration, and create a positive work environment, all vital for improving employee engagement at InDebted.

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How would you handle a high-pressure situation in the People Operations department?

In high-pressure situations, I remain calm and focused. I assess the situation, prioritize critical tasks, and communicate transparently with my team. This ensures that we efficiently address urgent issues while maintaining excellent service quality.

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Can you give an example of how you've improved a process in your previous People Ops role?

At my last company, I identified a bottleneck in the onboarding process. By implementing an automated checklist within BambooHR, I reduced onboarding time by 30%. This not only improved efficiency but also enhanced the new hire experience as they felt supported right from the start.

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How do you ensure compliance with employment legislation in your work?

To ensure compliance, I stay updated on legislation changes by attending workshops and reviewing resources from reliable HR networks. Additionally, I collaborate closely with the legal and compliance teams to apply relevant legislation in all people processes.

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What techniques do you use for effective team collaboration?

I utilize a combination of communication tools like Slack and project management software to foster effective team collaboration. Regular check-ins, transparency in sharing updates, and encouraging team input ensure that everyone is aligned and contributing to our goals.

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How would you deal with a conflict between team members in the People Operations department?

I would address the conflict promptly by facilitating a private conversation between the team members involved. I believe in encouraging open communication, helping them express their viewpoints, and finding a compromise that promotes a collaborative working relationship.

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What do you think is the most important quality for a People Operations Specialist at InDebted?

I believe the most important quality is a genuine commitment to enhancing the employee experience. This encompasses effective communication, strong collaboration skills, and a proactive approach to problem-solving, ensuring that employee needs are always prioritized.

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Why are you interested in working for InDebted as a People Operations Specialist?

I am drawn to InDebted's mission to transform the consumer debt experience. The company’s emphasis on technology combined with a human touch aligns with my values, and I’m excited about the opportunity to contribute to a positive and impactful workplace culture.

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To fix the broken industry of debt collection through digital-first communication and a truly customer-centric approach

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DATE POSTED
November 25, 2024

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