Client Success Operations Executive
As a Client Success Operations Executive, you will play a key role in enabling the Client Success team to deliver a best-in-class experience to our B2B clients. This includes managing client onboarding and program configuration, supporting L&D webinar execution, and driving process improvements across our internal workflows.
Client Onboarding & Setup
- Set up and configure new client accounts across Intellect systems (e.g. Admin Dashboard, program configuration, email drips).
- Coordinate with internal teams to ensure timely go-live readiness.
Operational Support & Maintenance
- Support the Client Success team in servicing active clients by making backend changes, updating employee lists, and maintaining content in the Admin Dashboard.
- Source and coordinate local speakers for regional or localised launch webinars in collaboration with the Client Success and L&D teams.
L&D Webinar Coordination
- Coordinate logistics and action steps for L&D webinars (e.g. MHFA, mental health workshops, webinars).
- Provide troubleshooting support during live sessions to ensure smooth execution.
- Liaise with internal facilitators and Client Success Managers to align on webinar needs and follow-ups.
Process Improvement
- Identify and propose workflow improvements to enhance team efficiency and service delivery.
- Maintain internal SOPs and templates to support scalability.
- 1–2 years of experience in an operational, project coordination, or client servicing support role; experience in a startup or healthcare environment is a bonus.
- Highly organised with strong attention to detail and time management.
- Proficient in using spreadsheets (Google Sheets, Excel); bonus if experienced in automation tools or internal CRM/dashboards.
A team player who thrives in fast-paced, collaborative environments. - Strong communicator who is proactive, solution-oriented, and responsive.
- Comfortable working with ambiguity and keen to learn across cross-functional domains.
- Work in a diverse environment with people from over 10 countries
- A generous leave policy
- Work flexibility
- Medical coverage
- Performance Bonus
- Christmas Leave (The team takes the whole Christmas week off separate from our leave policy)
- Birthday Leave (1 day)
- Holidays off
- Quarterly mental health day off
- Mental health benefits (Premium access to our app!)
- Work-life balance and employee wellness
- Regular social events where we have non work-related fun
Average salary estimate
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