Account Manager

As an Account Manager at ILG, you will be responsible for building and maintaining strong client relationships, generating new business opportunities, and ensuring customer satisfaction throughout the sales process. You'll act as the primary point of contact for clients, identifying needs, providing tailored solutions, and coordinating with internal teams to deliver a high-quality experience.

To be considered for the Account Manager role at ILG, a Bachelor's degree in Business Administration, Marketing, or a related field is preferred. Proven experience in sales or account management with a track record of meeting sales targets is essential. Familiarity with the flooring, cabinet, and countertop industry is a plus, along with strong communication and organizational skills.

ILG is committed to supporting its Account Managers by providing tools and resources necessary for sales success. Account Managers work closely with Account Executives to set and achieve annual sales goals while having access to training in sales strategies, CRM software, and collaboration with the marketing team on lead generation and outreach efforts.

A typical day for an Account Manager at ILG involves a mix of client communication, project coordination, and sales activities. You’ll spend time maintaining client relationships, identifying new business leads, coordinating project schedules with the operations team, and addressing client inquiries to ensure a high level of satisfaction throughout the sales lifecycle.

Success as an Account Manager at ILG requires strong communication, negotiation, and interpersonal skills, particularly in building client relationships. Additionally, strong organizational skills to manage multiple tasks and priorities effectively, along with proficiency in CRM software and Microsoft Office, are crucial in driving sales growth and customer engagement.

Highlight your previous roles where you successfully managed client relationships, focusing on how you resolved issues and maintained satisfaction. Share specific examples of your accomplishments in achieving sales targets and fostering long-term client partnerships.

Explain your approach to time management, such as using organizational tools or CRM software. Provide an example of how you've successfully balanced different client needs and projects, ensuring no client feels neglected.

Discuss your methods for prospecting, including researching potential clients, networking, and utilizing marketing collaboration to generate leads. You could mention any tools or techniques you prefer that have proven successful in previous experiences.

Share a specific instance where you turned a challenging situation into a positive outcome. Emphasize your communication skills, patience, and problem-solving abilities that help diffuse tension and foster a good relationship.

Elucidate the importance of both active listening and clear communication in building trust with clients. Provide examples of how effective communication led to improved client satisfaction or successful project execution.

Detail the structure of your pitch - how you identified client needs, presented tailored solutions, and addressed potential objections. Highlight the ultimate success of the pitch, whether it resulted in closing a deal or forming a partnership.

Mention specific resources you rely on, such as industry publications, webinars, and networking events. Share how this knowledge enhances your effectiveness in identifying opportunities and positioning solutions that meet clients' evolving needs.

Discuss your proficiency in CRM tools and how you leverage them for tracking sales metrics, client interactions, and forecasting. Highlight any tools you’ve used effectively and how they contributed to your success as an Account Manager.

Emphasize the importance of trust, reliability, and consistent follow-ups. Share your philosophy on going above and beyond to meet client expectations and how you seek feedback to continuously improve the service provided.

Articulate your interest in joining ILG and how its values align with your career goals. Elaborate on your passion for customer service in the flooring and cabinetry sector, along with your desire to contribute to a close-knit team focused on excellence.