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Mental Health Worker

Company Description

International SOS delivers customized medical and security risk management and wellbeing solutions to enable our clients to operate safely and effectively in environments far from home. Founded in 1984, we operate in 92 countries providing integrated medical solutions to organizations with international operations. Our innovative technology and medical and security expertise focus on prevention, offering real-time, actionable insights and on-the-ground quality delivery. We provide clinical services to include “hands on” direct care at over 800 sites around the world, many of which include inpatient clinical care capabilities. With 12,000 staff (including 5,200 medical and behavioral health providers) our services include the design, deployment, and operation of healthcare solutions including freestanding surgical facilities in remote and austere environments, telemedicine consultation through a wide range of virtual modalities, referrals to a global network of more than 100,000 vetted providers, and global aeromedical evacuation. Within our portfolio of companies, International SOS Government Medical Services (GMS), headquartered in Houston, Texas provides contracted healthcare support to Government defence and civil agencies and government contractors, including support to military exercises and operations, diplomatic missions, natural disasters, and refugee care. To protect your workforce, we are at your fingertips: internationalsos.com

Job Description

Job description

A. Overall Purpose Of The Job 

International SOS Government Medical Services is recruiting Mental Health Worker (MHW) to support our medical staffing projects New Hampshire.

International SOS has been providing medical and emergency services for over 35 years, supporting government and military clients worldwide. Across these sites, we maintain more than 5,000 personnel and provide services that include emergency response, ambulance services, primary care, emergency care, occupational health, supply chain services, laboratory services, radiology services, specialist services, dentistry, and biomedical maintenance. In addition, we operate more than 65 clinics located around the world providing emergency and primary care and occupational health. Most of the clinics include an ambulance service.

Depending on our clients’ needs, MHWs may work in temporary, short-term, or long-term jobs. Recruited personnel might be working alongside our Clients’ teams or as part of our own multidisciplinary teams, in secured state facilities with safe working environment, medically remote locations, industrial projects, our own clinics, etc.

Please apply in order to be added to our database and to be considered for current and future LNA positions. Our recruiters will get in touch with you to check your availability, readiness, interest in the job and to provide you with more details on our current vacancies.

B. Key Responsibilities (Critical responsibilities and skills of this position, listed in order of importance)

  • Assisting in admission procedures.
  • Searching for contraband.
  • Orienting the patient to the unit/hospital environment.
  • Identifying and recording patient valuables.
  • Completing documentation requirements.
  • Communicating any significant changes in patient status and reporting all untoward patient actions or symptoms to medical staff in charge to assure safety and continuity of care.
  • Supervising and supporting patients as necessary in bathing, showering and other hygiene needs.
  • Maintaining awareness of patients’ dietary needs and providing records of nutritional intake.
  • Monitoring and providing a safe and clean environment as prescribed by standards relating to fire safety and infection control.
  • Utilizing a supportive approach with anxious and agitated patients.
  • Identifying needs for walk groups or any other activities that will allow patients space to feel supported and to de-escalate potential situations that could create unsafe environments for staff and patients.
  • Demonstrating basic knowledge of patient histories and conditions.
  • Providing testimony during legal proceedings to provide support while maintaining patient confidentiality.
  • Implementing individualized plans of care by reinforcing treatment goals during daily, continual interactions.
  • Purposely observing patient behaviors by documenting objective data as well as subjective inference (i.e. suicidal tendencies, patient gait, medication side effects).
  • Escorting, supporting and supervising patients at appointments, legal proceedings, home placements and other activities as necessary to ensure patient safety.
  • Participating in quality improvement data collection and completing all mandatory review classes to maintain competencies.
  • Seeking out and appropriately utilizing supervision from Nursing Coordinator or designee in order to ensure safe practices.
  • Maintaining current knowledge of hospital, departmental and unit-based changes by participating in staff meetings and reading policies and procedures to maintain skill level.
  • Exploring opportunities to expand scope of knowledge where applicable through continuing education.
  • Maintaining a positive customer service-oriented attitude by demonstrating a professional and courteous demeanor in all interactions and through professional appearance.
  • Maintaining safe body mechanics while participating in physically, demanding and unpredictable and potentially hazardous patient care situations such as safely transporting physically aggressive patients.
  • Exhibiting a willingness to perform other duties as assigned to ensure smooth unit operations.

Qualifications

Required Skills and Knowledge (Brief description of technical knowledge or skills needed to perform the job)

  • Excellent communication, organizational and interpersonal skills
  • Demonstrate responsibility and accountability for professional practice.
  • Ability to work effectively and efficiently within a team.
  • Ability to analyse activities and report any non-compliance.
  • Effective problem-solving skills and judgment
  • Physical ability to restrain patients.

Required Work Experience (Brief description of the job-related experience needed to perform the job)

  • One year of experience in the care of mentally ill or emotionally disturbed persons in a psychiatric facility, one year as a Mental Health Worker, or one year of work experience in a position, or combination of positions, that would evidence possession of the required skills necessary for satisfactory performance at this level.
  • Each additional year of approved formal education may be substituted for one year of work experience. Approved formal education includes courses or a degree in psychology, social science, special education, any of the health professions, or other area of approved study.

Required Qualifications, Licensure, Certification

  • Highschool Diploma or GED
  • May be required to possess a valid driver's license in the state in which the employee resides, with appropriate endorsements required for the type of vehicle being operated Program must be accredited by an entity recognized by the U.S. Department of Education.
  • Candidate should not have had any professional licensure withheld, suspended, revoked, or denied, and the candidate must not have surrendered or allowed a licensure/certification to have expired or lapsed because of an investigation or disciplinary action. Any National Practitioner Database finding will be reviewed on a case-by-case basis.
  • Candidate must not have been convicted of, pled guilty to, pled nolo contender to, or received probation before judgement for any crime other than a minor traffic violation, the record of which has not been expunged.
  • Basic Life Support (BLS) Certification must be from one of the following approved organizations:

a. American Heart Association (AHA) BLS for health care providers

b. American Red Cross CPR/BLS for the professional rescuer

c. American Safety and Health Institute (ASHI) CPR and AED for healthcare providers and professional responders

i. Course components must include Adult, Pediatric, and Infant CPR, Foreign Body Airway Obstruction, and Automatic Defibrillator (AED) proficiency

ii. Applicant/ Employee must be certified upon hire and may also be a certified instructor

iii. BLS/CPR must be renewed prior to expiration date, and always kept in an active status

Travel Requirements (Brief description of any travel or rotation requirements)

  • May be required to travel short notice, or to serve in various medical units within the region/location.

Physical Demands

  • Able to walk, stand, bend, or sit for extended periods
  • Able to reach to retrieve documents or supplies
  • Able to carry materials and/or file boxes up to 15 pounds on an infrequent basis, or assist patients into/out of a wheelchair
  • Must be capable of standing on hard surfaces (cement floors) for long periods.
  • Must perform the duties in a stressful and often austere environment without physical limitation.

Government Medical Services is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, national origin, age, protected veteran status, or disability status.

Job Type: Contract

Additional Information

International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. 

Compensation| Min: $20/hr - $22/hr

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data.

Benefits

Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan paid time off and an annual bonus.  International SOS complies with all federal, state, and local minimum wage laws.

International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.

Average salary estimate

$43680 / YEARLY (est.)
min
max
$41600K
$45760K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Mental Health Worker, International SOS Government Medical Services

Are you looking for an exciting opportunity to make a difference in people’s lives? International SOS is seeking a dedicated Mental Health Worker (MHW) to join our team in Manchester, NH. With over 35 years of experience providing medical and emergency services globally, we pride ourselves on our commitment to supporting government and military clients safely. As an MHW with International SOS, you'll play a vital role in assisting individuals during their most vulnerable moments. Your responsibilities will include supporting patients with their hygiene needs, maintaining safety and cleanliness in a medically secure environment, and closely monitoring patient behaviors. You'll work closely with multidisciplinary teams to implement individualized care plans while keeping a positive, customer-focused attitude. This job allows for flexibility; you might work temporary, short-term, or long-term assignments, all while being part of a collaborative unit. Here, every day brings new challenges and rewards as you help de-escalate situations and promote well-being. The ideal candidate will have experience in mental health settings, excellent communication skills, and the ability to work effectively with patients experiencing various emotional states. If you’re ready to contribute to a company that values preventive care and innovation while enhancing your career, we want to hear from you! Join us today and be part of a team that prioritizes compassionate care and professional growth.

Frequently Asked Questions (FAQs) for Mental Health Worker Role at International SOS Government Medical Services
What are the responsibilities of a Mental Health Worker at International SOS in Manchester, NH?

As a Mental Health Worker (MHW) at International SOS in Manchester, NH, your responsibilities will include assisting in patient admission procedures, communicating with medical staff about any patient changes, and ensuring a safe and clean environment. You will also support patients with their hygiene needs and document observations regarding their psychological state, contributing to individualized care plans. Your role is crucial in maintaining a supportive environment for patients and ensuring their safety.

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What qualifications do I need to become a Mental Health Worker at International SOS?

To qualify as a Mental Health Worker at International SOS, you need a high school diploma or GED. Additionally, having one year of experience working with mentally ill or emotionally disturbed individuals in a psychiatric setting is essential. Alternative qualifications include relevant education like psychology or social science degrees. Basic Life Support (BLS) Certification is also required. Overall, strong communication skills and the ability to work effectively in a team are critical.

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How does International SOS support professional development for Mental Health Workers in Manchester, NH?

International SOS strongly prioritizes professional development for its Mental Health Workers. You will have opportunities to participate in quality improvement data collection, attend staff meetings, and access ongoing training. The company encourages exploration of continuing education opportunities to enhance your skills and knowledge, ensuring you stay updated on best practices in mental health care.

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What is the work environment like for Mental Health Workers at International SOS?

The work environment for Mental Health Workers at International SOS is both challenging and rewarding. MHWs work in various settings, including secure state facilities and remote medical sites. The goal is to create a safe working atmosphere where you can support patients effectively. You will work alongside multidisciplinary teams and have the chance to develop your patient care skills in dynamic environments.

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What can a Mental Health Worker at International SOS expect in terms of compensation and benefits?

As a Mental Health Worker at International SOS, you can expect a competitive pay range of $20 to $22 per hour, depending on experience, skills, and qualifications. Our full-time positions offer comprehensive benefits, including medical, dental, vision, paid time off, and a 401k plan. Additionally, there's potential for an annual bonus, reflecting our commitment to valuing and rewarding our team.

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Common Interview Questions for Mental Health Worker
Can you describe your experience working with mentally ill or emotionally disturbed individuals?

When answering this question, highlight specific experiences you've had in psychiatric settings. Discuss the techniques you've used to manage challenging behaviors and how you've supported patients through crisis situations.

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What strategies do you employ to maintain a safe environment for patients?

List your strategies such as regular safety checks, effective communication with team members, and actively monitoring patient behaviors. Emphasize your commitment to safety and proactive measures in preventing incidents.

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How do you approach building rapport with patients?

Talk about your methods for building trust, such as active listening, empathy, and respecting patient confidentiality. Share examples of how you’ve successfully connected with patients in past roles.

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What steps do you take to implement individualized care plans?

Discuss your experience collaborating with healthcare teams to ensure each patient’s care plan is tailored to their needs. Explain how you document and communicate progress and any adjustments made based on patient feedback.

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What do you do when a patient displays aggressive behavior?

Describe a clear strategy for de-escalation, including assessing the situation, remaining calm, and using verbal interventions first. Provide an example of a past experience where you effectively managed aggression.

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How do you ensure effective communication with other healthcare professionals?

Highlight your communication skills, emphasizing how you share crucial patient information and collaborate with other specialists. Give examples of techniques you've used for seamless communication.

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How do you handle stress and maintain professionalism in challenging situations?

Explain your coping strategies for managing stress, such as mindfulness or teamwork. Share an example of a particularly difficult situation where you maintained your professional demeanor.

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What do you think is the most important quality for a Mental Health Worker?

Specify qualities such as empathy, reliability, and resilience. Discuss why these attributes are essential in providing quality care and supporting patients effectively.

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Can you give an example of a time you successfully de-escalated a crisis with a patient?

Share a detailed account of a specific incident where you used both verbal and non-verbal techniques to de-escalate a crisis, ensuring that you focus on what worked and what you learned from the experience.

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What motivates you to work in mental health care?

Express your passion for helping others and how your previous experiences have reinforced your commitment to mental health care. Mention any personal motivations or experiences that have influenced your career path.

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Founded in 1985, International SOS Group of Companies delivers customized health, security risk management and well-being solutions. The International SOS Group of Companies is headquartered in Central, Singapore.

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Contract, on-site
DATE POSTED
March 27, 2025

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