Customer Care Specialist

As a Customer Care Specialist at JDE Peet's, your primary responsibilities include supporting the sales team in creating proposals and contracts, managing customer inquiries via phone and email, and coordinating pricing changes. Your role involves collaborating with various departments like Sales, Operations, and Finance to ensure excellent customer service and effective data management.

To become a Customer Care Specialist at JDE Peet's, you should have a bachelor’s degree in a relevant administrative field or equivalent experience. A background in internal sales or B2B customer service is preferred, with strong skills in Excel, Word, and PowerPoint. Familiarity with Salesforce or SAP is advantageous, alongside fluency in Dutch and good French comprehension.

JDE Peet's is an amazing place to work because of its strong emphasis on diversity and inclusion, offering a vibrant multicultural environment. The company values new ideas and personal impacts and fosters a culture of teamwork, meaning you can connect with passionate colleagues while making a difference in the coffee and tea industry.

JDE Peet's believes in a healthy work-life balance for all its employees. As a Customer Care Specialist, you'll enjoy 33 vacation days, flexible working conditions, and even the option for a 'workation'. The company provides ergonomic equipment to help you work comfortably from home while also encouraging team meetings for collaboration at the office.

When applying for the Customer Care Specialist position at JDE Peet's, you can expect a quick response after your submission. The application process is designed to be straightforward and engaging, empowering you to showcase your skills and potential.

In answering this question, highlight your past experiences dealing with customer requests, emphasizing your communication skills and any specific tools you used for customer management. Share examples of how you resolved issues effectively to leave a positive impression on your listeners.

In your response, explain your approach to managing priorities, such as using task management tools or setting deadlines. Illustrate with examples of busy periods where task prioritization led to successful outcomes for both the team and the customers.

Detail your process when creating proposals, such as gathering customer requirements, reviewing company policies, and collaborating with sales or other relevant departments. Discuss the importance of clarity and responsiveness to ensure the proposal meets customer expectations.

When addressing customer complaints, emphasize the importance of active listening, empathy, and effective resolution strategies. Provide examples of past experiences where you've successfully navigated a difficult situation and turned it around.

This is your opportunity to link your skills and experiences to the values and mission of JDE Peet's. Speak to your passion for customer service, teamwork, and problem-solving, incorporating specific examples that align with the company’s culture and objectives.

Discuss your experiences in diverse teams and how they improved your work experiences. Stress the importance of respect, collaboration, and different perspectives in achieving common goals, which is valuable to JDE Peet's multicultural environment.

Provide an overview of your technical skills, particularly with Salesforce or other CRMs. Discuss your experiences using these tools to manage customer relationships and data, highlighting how they contributed to effective processes and customer satisfaction.

In responding, describe your familiarity with contract management, mentioning any relevant experiences. Discuss how you ensure accuracy and compliance when preparing and revising contracts and the importance of this in the sales process.

Highlight your adaptability and proactive approach to learning. Share strategies you use to familiarize yourself with new tools, such as online tutorials, training sessions, or practice, framing it in the context of quickly becoming effective in your role.

Express your view on the critical qualities, emphasizing empathy, problem-solving, and communication skills. Use examples from your background to reinforce how these traits have enabled you to excel in customer service settings.