IT Communications Coordinator

The IT Communications Coordinator at JD Group is responsible for coordinating and administrating the network installation process, managing communications for rollouts, liaising with internal and external stakeholders, and ensuring all documentation is kept up to date. You will also handle troubleshooting and escalate issues as necessary.

To qualify for the IT Communications Coordinator position at JD Group, candidates should possess excellent verbal and written communication skills, ticket management experience, and a background in communications or project management experience.

The IT Communications Coordinator role at JD Group follows a hybrid work model, requiring employees to work four days in the office with one day dedicated to remote work, offering flexibility while ensuring collaboration within the team.

In this role, the IT Communications Coordinator assists in the management of communication installations, collaborates with project stakeholders, monitors progress, and escalates any issues. Their input ensures projects are delivered on time and meet all technical requirements.

As an IT Communications Coordinator at JD Group, you'll enjoy several benefits, including an incremental holiday allowance, exclusive staff discounts, opportunities for personal development, and access to discounted gym memberships and apprenticeships.

To ensure effective communication, I prioritize clarity and transparency, utilizing tools for scheduling and documentation to keep everyone aligned. I would establish clear points of contact and regular check-ins.

In previous roles, I managed multiple installations by creating detailed schedules, prioritizing tasks, and delegating responsibilities while maintaining open lines of communication to track ongoing progress.

My approach to troubleshooting installation issues involves identifying the problem swiftly, engaging relevant team members or suppliers, and ensuring thorough documentation of the issue and resolution process for future reference.

I leverage digital tools for document management and project tracking to ensure everything is updated in real time. I also regularly schedule reviews of documentation to keep details current and accessible.

If an install was delayed, I would immediately communicate with affected parties, assess the situation, and work on rescheduling promptly. Ensuring everyone involved is informed helps minimize disruption.

I would communicate transparently with stakeholders to understand their needs and resolve conflicts through prioritization discussions, focusing on overall business objectives and timelines.

I have used ticket management systems extensively to log issues, track progress, and ensure timely resolution while keeping all stakeholders informed about the status of their tickets.

In a previous role, I managed a cross-departmental communication rollout, coordinating all aspects from planning to execution, which resulted in a smooth installation process and minimal downtime.

I ensure compliance by familiarizing myself with IT policies, training team members on protocols, and conducting thorough audits of processes to guarantee adherence during rollouts.

The key to effective project coordination in IT is proactive communication, adaptability, and a solid understanding of technical requirements, enabling me to navigate challenges and keep projects on track.