Principal Product Manager, New Product (B2B GenAI platform)P - job 1 of 2

As a Principal Product Manager at Jerry, you will be responsible for overseeing the product development and success of the Propelix platform. This includes driving the product from zero to one by working closely with early customers, iterating on feedback, and managing the implementation process. You will utilize insights to uncover new features and integrations while ensuring customer satisfaction and success. Additionally, your role will encompass managing the overall B2B product to position Propelix as a leading GenAI platform in the insurance sector.

Candidates for the Principal Product Manager role at Jerry should possess a Bachelor’s degree in a rigorous discipline, along with 5-10 years of relevant experience. This ideally includes structured problem-solving expertise from MBB, VC, or PE environments, followed by experience in a B2B SaaS startup, particularly in pre-product market fit scenarios. Essential skills include systems thinking, strong organizational abilities, exceptional communication talents, and a self-motivated initiative. Familiarity with AI and machine learning in product development would be advantageous.

The team culture at Jerry is centered around curiosity, collaboration, and innovation. As a Principal Product Manager, you will work closely with diverse and talented individuals who share a passion for solving real-world problems. The culture promotes continuous learning and encourages team members to voice their ideas, ensuring that everyone contributes to the evolution of the AllCar™ super app and Propelix platform. Here, you will find an environment that values egoless interactions and rewards initiative.

Jerry is devoted to fostering the professional growth of its employees, particularly for the Principal Product Manager role. You will have opportunities for mentorship, collaboration with senior leaders, and engagement in challenging projects that facilitate learning. With a commitment to continuous innovation, Jerry provides a rich environment for employees to accelerate their careers while playing a pivotal role in the company’s expansion and product success.

The Principal Product Manager plays a crucial role in Jerry's success by directly influencing the development of the Propelix platform. Your leadership in shaping the product and executing a strategy informed by customer insights will drive significant business growth and establish Jerry as a leader in the GenAI space. By ensuring customer satisfaction and paving the way for product-market fit, you will be instrumental in propelling Jerry towards its goal of becoming a household name in the car ownership sector.

In your response, share specific examples of how you've contributed to product development in previous roles, focusing on your experience in early-stage startups. Detail the challenges you faced and how you navigated them, emphasizing your ability to iterate based on customer feedback and drive projects from concept to launch. Highlighting your adaptability and teamwork will also resonate well.

Discuss your approach to prioritization, including methodologies such as the MoSCoW method or RICE scoring. Explain how you gather input from users, stakeholders, and market research to make informed decisions about the most impactful features. Illustrate your thought process with examples of how you balanced customer needs against technical feasibility and business goals.

Describe your framework for onboarding and continually supporting customers post-launch. Emphasize regular check-ins, feedback loops, documentation, and training as key components of your strategy. Share specific examples of how you have successfully guided customers through implementation, ensuring high satisfaction rates and long-term engagement.

Explain your strategies for bridging communication gaps between technical and non-technical team members. Discuss the importance of understanding each audience’s perspective and using clear, jargon-free language to convey complex ideas. Share a specific example where you successfully navigated such a conflict, emphasizing negotiation skills and the collaborative resolution you achieved.

Emphasize how you actively seek and utilize customer feedback to inform product development. Share examples of how you've collected feedback through surveys, interviews, or analytics, and detail how you've translated that information into actionable product enhancements. Highlight a success story where customer input significantly impacted the product outcome.

Discuss key performance indicators (KPIs) and metrics such as customer satisfaction, engagement rates, and retention that you use to measure product success. Explain your process for establishing benchmarks and how you track performance over time. Providing specific examples of how you have adapted product strategies based on metric performance will underscore your analytical approach.

Share an honest account of a setback you've faced in your career, ideally related to product management. Detail what happened, emphasizing the decisions you made and the ultimate outcome. The key is to convey what you learned from the experience, how it has influenced your subsequent decision-making, and demonstrate resilience and growth.

Describe your methods for researching industry trends, such as subscribing to relevant publications, attending conferences, participating in online forums, or networking with industry professionals. Emphasize how your proactive approach has helped you identify opportunities for innovation within product management and inform strategic decisions.

Discuss your approach to crafting a compelling product vision and how you effectively communicate it to inspire your team. Highlight the importance of storytelling, clear objectives, and how you engage stakeholders at every level to ensure alignment. Providing examples of successful presentations or workshops you've conducted can illustrate your effectiveness.

In your response, express genuine enthusiasm for the mission and technology at Jerry. Convey your admiration for the rapid growth and innovative environment, as well as your alignment with the company’s vision of simplifying car ownership through AI. Draw connections between your skills, experiences, and the specific challenges that Jerry is facing to show your potential as a valuable contributor.