Senior Associate, Business Operations - job 1 of 6

As a Senior Associate in Business Operations at Jerry.ai, you'll be instrumental in driving data-informed decisions across the company. Your main responsibilities include collaborating with various teams to integrate insights into user and partner acquisition strategies, designing and analyzing A/B experiments, and identifying opportunities for process automation. With your analytical skills and problem-solving prowess, you'll help optimize growth channels and support our ambitious expansion goals.

To be considered for the Senior Associate, Business Operations position at Jerry.ai, candidates should ideally hold a bachelor's degree in a quantitatively rigorous discipline. A minimum of 2-3 years of management consulting experience from a top firm, or relevant experience in business analysis/operations, is preferred. Proficiency with SQL and comfort in running complex data analysis are also crucial to succeed in this role.

The Senior Associate, Business Operations at Jerry.ai plays a pivotal role in our growth strategy by championing data-driven insights that inform decision-making across departments. You will lead the execution of experiments and analyses that shape product features and partnership opportunities, ultimately driving customer acquisition and enhancing operational efficiency in our quest to expand from 5 million to 50 million customers.

Candidates for the Senior Associate, Business Operations role at Jerry.ai typically have a background in management consulting from firms like McKinsey or Bain, or significant experience in business analysis/operations. A solid understanding of data analysis and experience with SQL are essential, especially for those looking to succeed in a data-driven environment focused on scaling the business.

Jerry.ai stands out as a unique workplace for a Senior Associate in Business Operations due to its innovative approach to redefining car ownership. With substantial backing and a commitment to using AI and machine learning, you will be part of a team that is making car ownership accessible and affordable for millions. The opportunity to work directly under experienced leaders like Qingdi Huang in a fast-paced startup environment adds to the valuable experience you're sure to gain.

When responding to this question, highlight specific instances where you've utilized data to inform your decisions. Discuss the tools you used, the scale of data you analyzed, and the impact those decisions had on the organization.

Frame your answer around a structured problem-solving framework. You can mention first principles thinking and give an example of a complex problem you tackled, detailing the steps you took to reach an effective solution.

Explain your approach to A/B testing, including defining success metrics, monitoring performance, and conducting statistical analyses. Provide an example of a successful A/B test you managed, detailing the insights gained.

Discuss your method for prioritization, such as using frameworks like the Eisenhower Matrix or MoSCoW method. Provide a concrete example of how your prioritization led to successful project outcomes.

Mention an occasion where you simplified technical jargon into digestible insights for stakeholders. Provide context on the situation, the audience’s background, and the impact your communication had on decision-making.

Share your understanding of automation in business processes, emphasizing its importance in operational efficiency. Provide examples of processes you have automated or proposed, and the benefits realized by your previous organization.

Describe your strategies for staying informed, such as reading industry publications, attending conferences, and engaging with professionals in your network. Highlight specific resources or communities you find valuable.

Discuss various metrics relevant to business operations, such as customer acquisition cost, lifetime value, and churn rate. Provide insights into why these metrics are important for strategic decision-making.

Reflect on a past experience where you faced a setback. Emphasize your learning process, how you adapted your strategies, and the eventual outcome. This showcases resilience and ability to pivot.

When answering this, align your vision with Jerry.ai's mission. Convey your excitement about contributing to the growth and innovation of the super app while emphasizing your eagerness to manage cross-functional collaborations.