At Jiffy.com, we’re dedicated to providing the fastest, most seamless experience for crafters, small business owners, and hobbyists. Whether they’re designing custom apparel or personalizing creations, we ensure their journey is smooth from start to finish. A critical part of this experience is our Customer Service Team, and we’re looking for a Product Manager to drive innovation, streamline operations, and enhance customer support through technology and process improvements.
As a Senior Product Manager – Customer Service, you’ll own the strategy and execution of tools, systems, and processes that empower our customer solutions team to work smarter and faster. You’ll partner closely with our operations leaders, and technical teams to implement best-in-class support solutions, optimize workflows, and introduce automation that improves both agent efficiency and the customer experience.
If you’re passionate about customer service technology, process optimization, and data-driven decision-making, this is your chance to make a significant impact on a high-growth e-commerce business.effective processes.
Candidate must be located in Mountain, Eastern or Central Time Zone.
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At Jiffy.com, we’re on a quest to deliver the smoothest, most effective experience for every crafter, small business owner, and hobbyist out there – and we're excited to announce that we're looking for a Senior Product Manager, Customer Service to join our dynamic team! This role is pivotal in driving innovative solutions that enhance our customer service delivery. Imagine being the brain behind strategic tools, systems, and processes that not only make life easier for our dedicated customer solutions team but also leave our customers smiling. In this position, you will collaborate with our operations leaders and tech wizards to implement cutting-edge solutions that are all about efficiency and exceptional service. You'll have the opportunity to define a roadmap that addresses customer pain points with technology, automation, and continuous process improvements. Getting your hands on platforms like Zendesk and chatbots will help you create a seamless workflow experience. We are passionate about data-driven decision-making and rely heavily on insights to monitor performance and spot trends. If you have a flair for automation, a knack for operational efficiency, and love working in a lively environment, this is your chance to shine at Jiffy.com. You'll be advocating for both our customers and our agents, streamlining processes, and enhancing overall support experiences. Join us in crafting an innovative and engaging customer support landscape – your expertise in customer service technology and product management can help us make a significant impact in our fast-growing e-commerce world!
Jiffy.com is a company that operates in the Restaurants industry. It employs 6-10 people and has $1M-$5M of revenue. The company is headquartered in the United States.
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