Product Analyst

As a Product Analyst at Kiavi, your main responsibilities include collaborating with cross-functional teams to develop user stories, conducting user acceptance testing, and analyzing product performance metrics. Your role involves understanding customer needs and effectively communicating technical requirements, thereby playing a vital part in enhancing the overall customer experience.

To qualify for the Product Analyst position at Kiavi, candidates typically require 1-2 years of relevant experience in product management or customer experience. A bachelor's degree in a related field is preferred along with strong analytical skills and a basic understanding of product management concepts. Experience with data analysis tools like Tableau is also beneficial.

Kiavi embraces a hybrid remote work culture that allows Product Analysts to work from anywhere within approved hiring regions. Employees are provided with resources for home office setup and have the flexibility to connect with their teams virtually while occasionally gathering for important in-person meetings.

Product Analysts at Kiavi enjoy a comprehensive benefits package that includes free medical, dental, and vision insurance, flexible time off, 401(k) with company match, and paid parental leave. Additionally, remote employees receive stipends for internet and home office expenses, as well as up to $500 for office setup.

Kiavi actively supports employee growth through opportunities for mentorship, collaborative projects with experienced Product Managers, and the possibility of stock options. With an environment that values learning, you'll be encouraged to take on challenges that boost your professional development.

Highlight specific projects where you defined user needs, wrote user stories, and collaborated with cross-functional teams. Discuss how your analytical skills and problem-solving abilities have previously contributed to enhancing customer experiences.

Share a specific instance where you effectively managed competing priorities by outlining your approach to prioritize tasks based on impact and urgency, and how that led to successful outcomes.

Discuss your methods for maintaining transparency, like regular updates, detailed documentation, and fostering open dialogue. Emphasize your interpersonal skills that build strong relationships across various levels of the organization.

Provide an example of a project where data analysis unveiled a critical trend, leading to strategic decisions that positively impacted the customer experience or operational efficiency.

Explain your structured approach to UAT, from planning and organizing sessions to analyzing feedback and implementing necessary changes. Emphasize the importance of cross-functional collaboration during this phase.

Demonstrate your understanding of Kiavi’s role in the real estate investment landscape, highlighting its commitment to simplifying access to capital for real estate investors and its data-driven approach to customer experience.

Discuss your familiarity with tools like Tableau for data visualization and any project management software you’ve used. Explain how these tools have helped you streamline processes and enhance teamwork.

Mention resources you follow, such as industry publications, webinars, or networking events. Highlight how staying informed helps you make data-driven decisions relevant to the role of Product Analyst at Kiavi.

Explain that you view feedback as a valuable resource. Share your method of collecting feedback, analyzing it, and integrating it into product improvements while maintaining open communication with stakeholders.

Express your passion for real estate, data-driven decision-making, and your eagerness to contribute to Kiavi’s mission. Showcase how your values align with the company’s commitment to enhancing customer experiences.