Bookkeeper (US working hours)

As a Bookkeeper at Bench, your primary responsibilities include categorizing financial transactions, reconciling accounts, and maintaining accurate ledgers. You'll also conduct monthly reviews to ensure financial accuracy and serve as the main point of contact for assigned clients, providing them with clear and empathetic support via various communication channels.

To qualify for the Bookkeeper position at Bench, you should have at least two years of U.S. bookkeeping or tax filing experience. It's essential that you possess strong communication skills, a customer service mindset, and proficiency in accounting software like QuickBooks or Xero. A degree in Accounting, Finance, or a related field is preferred, along with a meticulous attention to detail.

Yes, the Bookkeeper role at Bench is remote! However, candidates must be based in the Philippines and able to work North American business hours, specifically from 9 AM to 5 PM EST or PST. This flexibility provides a great work-life balance while catering to our U.S. clientele.

At Bench, we offer numerous career development opportunities for Bookkeepers. Our remote-first culture encourages continuous learning and growth, with access to training programs and resources that can enhance your skills and expand your career trajectory within the company.

The company culture at Bench is warm and collaborative, emphasizing transparency, impact, and care. As a Bookkeeper, you'll feel valued in a supportive environment that encourages teamwork and personal growth, ensuring you thrive in your role.

When answering this question, provide specific examples of your past roles where you performed tasks such as transaction categorization, account reconciliation, and monthly reviews. Highlight software tools you used and the impact you had on client satisfaction or financial accuracy.

Begin by outlining your process for identifying and investigating discrepancies. Discuss how you assess the situation, communicate with clients or team members, and take necessary actions to ensure the issue is resolved smoothly.

Mention any accounting software you are familiar with, such as QuickBooks or Xero. Explain your level of proficiency and how you've used these tools in your previous bookkeeping roles to streamline processes or enhance accuracy.

Share your approach to task prioritization, emphasizing time management skills and methods you use to keep organized, like creating to-do lists or using project management software, which ensures timely completion of essential financial tasks.

Discuss your communication style and how you adapt it to meet clients' needs. Share examples of how you've built relationships through various channels such as email, chat, and phone, while ensuring that clients feel heard and supported.

Provide a specific example of a challenging accounting situation, detailing the steps you took to resolve the issue. Highlight your problem-solving skills and the importance of maintaining client satisfaction throughout the process.

Reflect on the importance of attention to detail, as it directly affects the accuracy of financial statements and client trust. Use examples from your experience to illustrate how this skill has helped you achieve excellent results.

Explain the techniques or checklists you use to cross-verify information before finalizing reports, emphasizing the importance of systematic reviews and quality control processes in guaranteeing accurate financial documentation.

Discuss your philosophy on customer service, highlighting how building positive client relationships contributes to your job satisfaction. Share how you strive to go above and beyond for clients daily.

Express your admiration for Bench’s mission and the impact of its services on small businesses. Let them know how your skills and values align with the company culture and how excited you are about the opportunity to contribute to their success.