Senior Site Reliability Engineer - job 1 of 2

As a Senior Site Reliability Engineer at Jobber, you will be tasked with designing, implementing, and maintaining our cloud infrastructure on AWS. You'll utilize Infrastructure-as-Code principles, develop local tooling for observability, and actively participate in on-call rotations to enhance deployment efficiencies and the on-call experience for the team.

To thrive as a Senior Site Reliability Engineer at Jobber, candidates should possess expertise in cloud environments, particularly AWS, programming experience in languages like Ruby or Python, and familiarity with Infrastructure-as-Code practices using Terraform. A passion for continuous learning and problem-solving is also crucial.

Jobber is dedicated to the continuous growth of our employees. As a Senior Site Reliability Engineer, you will have access to a tailored Talent Development program, including mentorship opportunities, career coaching, and resources for learning new technologies and best practices, all focused on enhancing your skill set.

In the role of Senior Site Reliability Engineer at Jobber, you will predominantly work with AWS technologies such as ECS and Fargate, Terraform for Infrastructure-as-Code, as well as deployment tools and observability frameworks. Experience with Kubernetes will also be beneficial as the team transitions towards its implementation.

The hiring process at Jobber for the Senior Site Reliability Engineer position consists of multiple stages, including an initial interview with a Talent team member, a hiring manager interview, a take-home challenge, and a final interview with senior leadership, ensuring a thorough evaluation of your fit for our team.

When responding to this question, focus on specific AWS services you've worked with, detailing how you've utilized them to ensure system reliability and performance. Highlight any experience you have with tools like CloudFormation or Terraform, which are critical in SRE roles.

When answering, recount a specific incident where your expertise was vital. Discuss the problem, the troubleshooting process you employed, the solutions you implemented, and the overall outcome. Emphasize collaboration with cross-functional teams to showcase your interpersonal skills.

In your answer, emphasize the importance of automation in reducing operational overhead. Provide examples of tools you’ve used or processes you’ve automated, highlighting how these actions led to improved efficiency and reliability in production environments.

Share your approach to on-call management, discussing effective communication, documentation, and your strategies for minimizing stress during incidents. Mention any experiences that have helped you refine your techniques for maintaining composure and clarity under pressure.

Discuss specific tools you have used for monitoring systems, such as Prometheus, Grafana, or ELK stack. Explain how these tools contribute to maintaining system reliability and how you’ve implemented them in your past roles to address performance issues.

Talk about your experience with CI/CD pipelines and how you've improved their performance through best practices, such as reducing deployment times, ensuring rollback capabilities, and monitoring deployments with automated testing tools.

Discuss your approach to prioritization, emphasizing the balance between urgency and importance. Share any techniques such as using incident management tools or setting clear expectations with stakeholders to exemplify how you effectively manage competing priorities.

Select a specific instance where you had to adapt to a new technology relevant to SRE. Explain the steps you took to familiarize yourself with the tool, any challenges faced, and how successfully integrating it benefited the team or project.

Emphasize your belief in the importance of collaboration and teamwork. Describe how you keep the lines of communication open with developers, product managers, and other teams, and how collaboration has led to successful problem resolution in past experiences.

Discuss various resources you use to keep informed, such as blogs, webinars, and community forums. Highlight how staying current has helped you in your role and enabled you to introduce new processes or tools that positively impacted your team's effectiveness.