(Senior) Customer Success Manager (m/w/d) - (Remote - Germany)

About Jobgether

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a (Senior) Customer Success Manager (m/w/d) in Germany.

As a Senior Customer Success Manager, you will be a key partner for larger clients, helping them optimize their experience with ERP software solutions. You will work closely with both customers and internal teams to understand client needs, structure requirements, and drive successful outcomes. Your focus will be on improving customer satisfaction throughout their lifecycle, from onboarding to renewal, while leveraging your technical expertise to address complex challenges. This role requires a deep understanding of ERP systems, excellent problem-solving skills, and the ability to foster strong, long-term customer relationships.

Accountabilities:

• Support and guide customers through operational challenges, ensuring their requirements are understood, structured, and effectively addressed.
• Develop and continually optimize customer success processes, leveraging your ERP experience and customer insights.
• Collaborate with product, engineering, and second-level support teams to resolve customer issues and prioritize solutions.
• Manage the customer lifecycle, ensuring smooth transitions from onboarding to adoption, and ensuring high success rates in renewals and preventing churn.
• Provide technical guidance and strategic advice to clients, helping them achieve their business objectives using ERP solutions.
• Build and maintain strong relationships with clients, becoming their trusted advisor on ERP and business process improvements.

• Bachelor's degree in Business Administration, Engineering, IT, or a related field.
• 5+ years of experience working with ERP software solutions, with a strong understanding of business processes.
• Extensive operational experience with complex products, along with a deep understanding of customer and partner requirements, including technical aspects.
• Strong organizational skills, attention to detail, and the ability to prioritize and manage time effectively to ensure successful execution.
• A technical affinity and familiarity with the technical aspects associated with ERP solutions.
• Fluency in both German and English is required.
• Experience in managing relationships with large clients and navigating complex environments.

• Flexible Work Environment: Work remotely from anywhere in Europe or from one of our office hubs in Augsburg, Amsterdam, Berlin, Munich, and Lohne (Oldenburg), with flexible hours.
• Competitive Compensation & Comprehensive Benefits: Attractive salary packages, 28 annual leave days, special leave days, and a monthly voucher for lifestyle and wellness options.
• State-of-the-art Home Office Equipment: We provide all employees with the latest tools for a comfortable and efficient home office.
• Private Pension Subsidy: 50% subsidy on private pension plans for permanent employees in Germany.
• Professional Growth & Development: Access to a dedicated budget for learning and career development.
• Inclusive & Engaging Culture: Participate in company events and culture connect days that foster collaboration and respect in a flat organizational structure.
• Diverse & International Team: Work with colleagues from 17 locations across Europe and 32 nationalities, embracing a global perspective.

Jobgether hiring process disclaimer

This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.

Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.

Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.

If you are among the top 5 candidates, you will be notified within 7 days.
If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.

Thank you for your interest!

#LI-CL1