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Business Intelligence Manager

Company Description

Company Overview:
Established in 2002, FOH® is a global award-winning hospitality and foodservice manufacturer brand including: Front of the House® and room360˚ by FOH®. Delivering more than products, our company and culture has received numerous recognitions through the years and was also featured in Fortune Magazine as “Best Workplaces in Manufacturing and Production”. We are proudly certified as WBENC (Women’s Business Enterprise National Council) and LGBT Business Enterprise (LGBTBE®) partners and suppliers.

FOH® offers an environment where entrepreneurial spirits are given the opportunity to grow without limits in a culture where you can influence the company's path. We are guided by our inclusive team, culture, commitment to sustainability, and diversity.

DEI Workplace™ Certified 2023-2025 | Most Family Frendly Employers™ 2023-2025 | Best Workplaces in Manufacturing & Production™ 2023 | Best Dog-Friendly Company 2021 | Great Place to Work® Certified 2018-2020|Best Workplaces in Manufacturing & Production™ 2020

Job Description

Position Summary:

The Business Intelligence Manager is part of the Business Technology and Innovation (BTI) team. This role contributes to defining the vision and executing the company’s business intelligence and data strategy. The BI Manager supports our vision by defining and refining key performance metrics, enhancing data visualization and distribution, challenging performance objectives, and serving as the company’s expert on the ‘single source of truth’. 

Additional Information:

  • This is a permanent, full-time salary position (Exempt)
  • Our Headquarters office is located at 7630 Biscayne Blvd., Miami, FL 33138
  • This role participates in our hybrid schedule
    • Hybrid Schedule:  Monday & Friday; 2 days working remotely. Tuesday, Wednesday & Thursday; 3 days working in the headquarters office

Major Duties Include:

BI Strategy and Insights:

  • Defines and maintains a clear vision for business intelligence (BI) that is aligned with organizational goals
  • Partners with cross-functional teams to develop shared KPI definitions and a consistent understanding of key metrics
  • Leads the development and evolution of dashboards and visualizations in Tableau that inform strategy and decision-making
  • Provides data-driven recommendations to optimize operational and financial performance
  • Stays informed of new technologies and methodologies to improve BI capabilities continuously
  • Performs independent analyses to uncover trends, highlight opportunities, and support performance optimization.

Dashboard & Reporting Execution:

  • Develops and maintain scalable, user-friendly dashboards and reports in Tableau and Excel
  • Creates automated reporting solutions that support business functions and reduce manual workload
  • Documents metrics, dashboards, and assumptions for transparency and consistency across the organization
  • Responds to ad-hoc reporting needs and prioritizes data requests to deliver timely, accurate insights

Data Governance and Support:

  • Promotes a culture of trusted, validated data by establishing and maintaining source-of-truth data sets
  • Collaborates with data stewards and technical teams to improve data quality and integrity
  • Supports users and resolves data/reporting issues directly or through appropriate escalation

Team and Project Management:

  • Manages project timelines and communicates milestones, deliverables, and progress to stakeholders
  • Leads internal and external BI contributors, including vendors, to ensure the successful delivery of BI initiatives
  • Balances quick wins with long-term improvements and ensures timely execution of priorities
  • Maintains organized project documentation and clear communication with cross-functional teams
  • Cross-functional collaboration and Leadership
  • Establishes strong working relationships across departments and leadership levels
  • Serves as a trusted advisor for all data-related inquiries, guiding business users toward strategically using insights
  • Confidently presents findings, dashboards, and recommendations to executive audiences
  • Supports special projects, handles urgent data requests, and contributes to continuous improvement initiatives
  • Records personal daily punches and approves accurate bi-weekly time and attendance records
  • Participates in special projects as needed and handles emergency requests and assignments
  • Promotes our FOH® culture through actions and leadership

Qualifications

Education, Experience & Computer Skills:

  • College degree with a focus on Business Analytics, Management Information Systems, or a similar area
  • Minimum 6+ years’ experience with Business Intelligence (BI) technologies, including full-lifecycle project, innovation, optimization, support, and design principles
  • Minimum 4+ years’ experience using multiple data platforms, adept at learning new technologies, with preferred experience in Excel, Tableau, and SQL
  • Advanced Tableau skills (dashboard design, interactivity, calculated fields, data blending)
  • SQL knowledge (data extraction, joins)
  • Proficiency in Microsoft Excel (pivot tables, formulas, lookups, data validation)
  • Familiarity with data modeling, data warehouse structures, and performance optimization
  • Familiar with ERPs, SAP Business One

Skills Needed for Success:

  • Optimism, and a desire to drive transformational positive results
  • Clearly conveys technical concepts to both technical and non-technical audiences
  • High emotional intelligence in cultivating strong internal relationships
  • Analytical, mathematical, and financial aptitude
  • Stress and time management skills
  • Analytical, creative, practical problem-solving skills
  • Customer service and interpersonal skills
  • Work collaboratively and as part of a diverse team 
  • Communicate with excellence and clarity both verbally and in writing 
  • Project management skills and strong attention to detail
  • Tech- savviness
  • Strategic thinking, planning and execution
  • Ability to re-arrange tasks as priorities change
  • Provides and follows direction and works under pressure to meet deadlines
  • Presentation and public speaking skills
  • Balances quick decision-making with thoughtful judgement
  • Complete projects as a self-starter with minimum supervision
  • Mentoring, coaching and leadership skills

Desired Characteristics and Qualifications:

  • Ability to maintain confidentiality and handle sensitive information
  • Organized, action and detail oriented
  • Demonstrates sound work ethics
  • Possesses cultural awareness and sensitivity
  • Highly enthusiastic, positive-minded, and composure in challenging situations
  • Thrives in a goal-driven environment
  • Nimbleness to respond to everchanging priorities in a high growth environment
  • Decisiveness
  • Flexible to work outside normal work hours
  • Acts and performs with an “ownership mentality”

Additional Information

Benefits & Pay:

FOH®, Inc. recognizes that our team members are our most important assets; therefore, we are committed to offering a comprehensive benefits package that provides protection and well-being for our team and their families.

The salary/hourly range for this role represents numerous factors considered in the hiring decisions, including, but not limited to, work experience, territory, geographical location, etc. As such, starting pay for the successful candidate(s) could fall anywhere within the stated range. Beyond base compensation, FOH® proudly offers bonus incentives, health benefits, retirement savings plans, time off programs, and perks. (Onsite gym and workout classes, pet-friendly office, daily Cuban coffee, flexible schedule options, volunteer time off, fresh fruits and snacks, and our collaborative culture)

Passionate about what we do and how we do it, we value different perspectives from people of all backgrounds and actively recruit diverse team members. "Be yourself! We like it that way". Bring your experience and join a team that strives to deliver impactful solutions to our partners worldwide.


Our websites are the perfect place to learn more about FOH®

 

www.fohworldwide.com
www.frontofthehouse.com | www.roomthreesixty.com

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What You Should Know About Business Intelligence Manager, Jobs for Humanity

Are you ready to take your Business Intelligence career to the next level? Join FOH® in beautiful Miami, Florida, as our new Business Intelligence Manager! In this dynamic role, you'll be at the heart of our Business Technology and Innovation (BTI) team, shaping our data strategy and driving informed decision-making across the organization. Your mission will be to create a clear vision for business intelligence that aligns with our goals, collaborating with cross-functional teams to establish consistent key performance indicators (KPIs) that guide our operations. With advanced skills in Tableau and SQL, you'll whip up user-friendly dashboards that not only reveal insights but also chart the course for our future. Your analytical prowess will support our commitment to sustainability and diversity, aligning perfectly with FOH®'s award-winning culture that’s been recognized in Fortune Magazine. You'll leverage your six-plus years of BI experience to turn complex data into actionable strategies while maintaining our ethos of transparency and collaboration. Here at FOH®, we're passionate about fostering growth and innovation, so if you're someone with a drive for positive transformation and a knack for nurturing relationships across departments, we want to hear from you. Join us for a fulfilling role where your contributions matter, and experience a workplace that celebrates diversity and promotes a fun, inclusive atmosphere with perks that make every day exciting!

Frequently Asked Questions (FAQs) for Business Intelligence Manager Role at Jobs for Humanity
What are the primary responsibilities of a Business Intelligence Manager at FOH®?

As the Business Intelligence Manager at FOH®, your main responsibilities include defining and executing the company's BI strategy, developing key performance metrics, leading the creation of dashboards and visualizations in Tableau, and providing data-driven recommendations to enhance operational and financial performance. You'll work closely with cross-functional teams to ensure consistency in KPIs and serve as the expert in establishing a 'single source of truth' for our data.

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What qualifications are required for the Business Intelligence Manager position at FOH®?

To qualify for the Business Intelligence Manager role at FOH®, candidates should have a college degree in Business Analytics or a related field and at least six years of experience with BI technologies. Proficiency in Tableau, SQL, and Excel is essential, along with strong analytical skills and the ability to communicate technical concepts to non-technical audiences.

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How does FOH® support the professional growth of the Business Intelligence Manager?

At FOH®, we believe in empowering our employees to grow without limits. As a Business Intelligence Manager, you’ll have access to continuous learning opportunities, mentorship from leadership, and a collaborative culture that values different perspectives. Your contributions towards innovative BI strategies will be recognized and supported with career development initiatives.

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What are the work environment and schedule like for a Business Intelligence Manager at FOH®?

The Business Intelligence Manager position at FOH® offers a hybrid work schedule, with three days in our Miami headquarters and two remote days each week. Our office environment fosters creativity and collaboration, and we take pride in our inclusive culture. Enjoy perks like a pet-friendly workspace, gym facilities, and a commitment to work-life balance.

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What tools and technologies should a Business Intelligence Manager at FOH® be proficient in?

A successful Business Intelligence Manager at FOH® should be proficient in Tableau for data visualization, SQL for data processing, and Microsoft Excel for reporting. Experience with ERP systems like SAP Business One and a solid understanding of data modeling and data warehouse structures will also be valuable.

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Common Interview Questions for Business Intelligence Manager
Can you explain your approach to developing a business intelligence strategy?

When discussing your approach to developing a BI strategy, emphasize the importance of aligning BI initiatives with organizational goals and collaborating with stakeholders to establish clear KPIs. Mention how you would prioritize business needs, assess current data capabilities, and identify key areas for improvement.

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How do you ensure data quality and integrity in your BI projects?

In your response, highlight the significance of establishing a source of truth for data and collaborating with data stewards to validate information. Describe your process for implementing data governance practices and how you address discrepancies or data quality issues proactively.

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What experience do you have with tableau, and how have you used it to impact decision-making?

Discuss your proficiency in Tableau by detailing specific projects where you created dashboards that provided actionable insights. Share examples of how your visualizations influenced strategic decisions or improved operational efficiency within a team or organization.

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Describe a time when your analysis uncovered a significant business opportunity.

For this question, share a specific case where your data analysis led to discovering trends or opportunities for growth. Outline the process you followed, the insights gained, and how you presented your findings to stakeholders, leading to successful implementation.

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How do you handle competing priorities in your projects?

Explain your project management approach by detailing techniques such as setting clear milestones, communicating deadlines with stakeholders, and regularly reassessing priorities based on changing business needs. Highlight your ability to adapt and maintain organization under pressure.

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How would you describe your communication style when presenting complex data to non-technical audiences?

Highlight the importance of simplifying complex concepts and using relatable analogies when presenting to non-technical audiences. Discuss your experience creating clear, engaging visualizations and how you encourage feedback to ensure understanding and address any questions.

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What methods do you use to stay updated on BI technologies and trends?

Describe your commitment to continuous learning through following industry leaders, attending webinars, and participating in BI forums. Mention any specific resources or communities where you gather insights that inform your BI practices.

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How do you ensure collaboration with cross-functional teams?

Discuss your strategy for building relationships with stakeholders in different departments, emphasizing proactive communication, regular check-ins, and involving team members in the BI development process. Highlight examples where collaborative efforts led to successful BI outcomes.

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Can you provide an example of a challenging data reporting request you received and how you managed it?

Relate a specific incident where you faced a challenging request, outlining the steps you took to assess priorities, gather relevant data, and deliver accurate insights within the required timeframe. Highlight any key learnings from that experience that improved future reporting tasks.

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What role do you think a Business Intelligence Manager plays in fostering a data-driven culture?

Articulate the critical role of the Business Intelligence Manager in promoting a data-driven culture, highlighting the importance of educating team members on the value of data insights and encouraging them to utilize BI tools in their daily decision-making processes.

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Photo of the Rise User
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Transparent & Candid
Growth & Learning
Fast-Paced
Collaboration over Competition
Take Risks
Friends Outside of Work
Passion for Exploration
Customer-Centric
Reward & Recognition
Feedback Forward
Rapid Growth
Medical Insurance
Paid Time-Off
Maternity Leave
Mental Health Resources
Equity
Paternity Leave
Fully Distributed
Flex-Friendly
Some Meals Provided
Snacks
Social Gatherings
Pet Friendly
Company Retreats
Dental Insurance
Life insurance
Health Savings Account (HSA)
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DATE POSTED
April 17, 2025

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