Fulfillment Center Team Lead - Weekend Shift

As a Fulfillment Center Team Lead at Safelite, you will coordinate the daily operational activities, manage workflow, communicate work plans, and identify safety risks. You will train associates on best practices and safety protocols, as well as perform hands-on tasks with material handling equipment (MHE) when not training. Your role is vital in ensuring a safe and efficient work environment.

To qualify for the Fulfillment Center Team Lead position at Safelite, candidates must be at least 18 years old and possess excellent leadership and communication skills. Familiarity with Microsoft Office is beneficial. Previous experience with material handling equipment like forklifts and order pickers is required. Additionally, candidates should be physically capable of lifting items weighing up to 50 pounds.

The Fulfillment Center Team Lead at Safelite operates on a weekend shift, which includes Saturday, Sunday, and Monday from 6:00 am to 6:30 pm. This position offers a great work-life balance while earning competitive pay, which can increase with shift premiums.

Fulfillment Center Team Leads at Safelite enjoy a wide range of benefits valued at more than $10,000 annually. These include a 401(k) plan with company matching, customized medical plans, paid time off, volunteer days, and tuition reimbursement of up to $5,250 per year. We prioritize our employees' health and well-being through various health, wealth, and life offerings.

The work environment for a Fulfillment Center Team Lead at Safelite is dynamic and fast-paced. You will be working alongside a diverse team and have the opportunity to contribute to a positive and safe workspace. The role requires adaptability to various environmental conditions and focus on teamwork and service excellence.

Express your enthusiasm for being part of Safelite's mission to create an inclusive work environment and how the role aligns with your leadership skills and career goals. Highlight your interest in operational efficiency and teamwork.

Discuss your approach to task management, such as creating daily plans, delegating responsibilities, and using communication tools to ensure everyone is aligned with the objectives. Provide examples from past experiences.

Share your familiarity with operating material handling equipment like forklifts or order pickers. Emphasize your safety training and how you’ve applied these skills in previous roles to improve operational efficiency.

Talk about your conflict resolution strategies, such as active listening, finding common ground, and involving team members in solutions. Provide an example of a past conflict and how you successfully resolved it.

Discuss qualities such as strong communication, adaptability, empathy, and the ability to motivate and inspire a team. Relate these qualities to your personal leadership philosophy.

Emphasize the importance of following safety protocols, conducting regular training sessions, and encouraging open communication about safety concerns. Provide an example of how you have implemented safety measures in a past role.

Share a specific instance where you successfully guided a team through a difficult task or project. Detail the challenges faced, your leadership approach, and the positive outcome that resulted.

Talk about your coaching methods, such as one-on-one training, group workshops, and hands-on demonstrations. Provide examples of how these strategies have led to improved performance in your team.

Discuss creative ways you keep morale high during busy times, such as recognizing achievements, providing breaks, and creating a supportive team environment. Relate this to your past experiences.

Describe your understanding of excellent customer service as being attentive to operational efficiency and ensuring timely delivery of services while maintaining high standards for safety and quality.