Manager, Payroll Operations

As a Manager of Payroll Operations at Justworks, you will take charge of daily payroll processing, overseeing new hire reporting and managing banking transactions. Your role will involve coaching and mentoring a lean team of payroll specialists, ensuring efficient workflows, and proactively addressing operational issues by establishing effective processes.

To qualify for the Manager of Payroll Operations position at Justworks, candidates should have at least five years of operations experience and a minimum of three years in payroll. Prior team-lead or management experience is essential, alongside a background in early-stage startups and payroll provider services.

Justworks promotes a positive work environment for the Payroll Operations team through collaboration, transparency, and a commitment to individual growth. The company values camaraderie and integrity, encouraging team members to communicate openly and support each other in achieving shared objectives.

Important skills for a Manager of Payroll Operations at Justworks include exceptional communication abilities, attention to detail, adaptability to changing situations, and proficiency in data analysis. Candidates should be familiar with systems thinking and have a knack for problem-solving to enhance operational effectiveness.

The salary range for the Manager of Payroll Operations position at Justworks in New York City is targeted between $122,000 and $134,200 per year. Actual compensation may vary based on skills, experience, and location.

When discussing your experience managing payroll processes, focus on specific responsibilities you've held, the systems you've utilized, and any improvements you've implemented. Highlight your leadership skills and how you've motivated and developed your team to achieve payroll accuracy and efficiency.

To answer this question, explain your strategy for prioritization, such as using a checklist or CRM tools to manage deadlines. Discuss how you handle stress and ensure your team remains productive and focused, while maintaining accurate payroll processing during peak times.

Share examples of process improvements you’ve made in previous roles, detailing the issues you faced and how your initiative led to increased efficiency. Use metrics or performance indicators to demonstrate the positive impact of these improvements.

Discuss your methodical approach to investigating discrepancies in payroll data, emphasizing your attention to detail and effective communication. Explain how you collaborate with team members or departments to resolve issues swiftly and prevent future occurrences.

List the tools and software you have experience with, such as payroll management systems, Excel, or CRM software. Elaborate on how you’ve leveraged these tools to streamline payroll processes and enhance accuracy.

Explain your approach to staying updated on payroll regulations by attending trainings or networking with professionals in the field. Discuss how you implement compliance measures within your team to minimize risks.

Provide a specific example of a situation where you communicated a significant change in procedures. Detail your communication techniques and how you ensured everyone was informed and comfortable with the changes.

Discuss the key performance indicators you track to measure the success of payroll operations, such as accuracy rates, turnaround times, and employee satisfaction. Share how you use these metrics to guide your decision-making.

Share your strategies for fostering teamwork, such as regular team meetings, collaborative projects, and encouraging open communication. Mention how you celebrate successes to create a positive atmosphere.

When answering this question, express your admiration for Justworks’ commitment to supporting businesses and fostering a friendly work environment. Emphasize how the company’s values align with your personal and professional philosophies.