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Director of Consumer Marketing

Keeper Security is hiring a Director of Consumer Marketing to drive our consumer business and support the rapid growth of the company. This role offers the unique opportunity to shape and lead the consumer marketing strategy, implement innovative campaigns and directly impact the success of one of the most trusted and highest-rated cybersecurity applications globally. This is a 100% remote position from select locations, with an opportunity to work a hybrid schedule for candidates who live near our global headquarters in Chicago.

Keeper’s cybersecurity software is trusted by millions of people and organizations worldwide. Published in 21 languages and sold in over 120 countries, Keeper is at the forefront of protecting digital lives. Join our team to help us continue scaling user acquisition and growth and secure millions of users' personal information.

About Keeper

Keeper Security is transforming cybersecurity for people and organizations around the world. Keeper’s affordable and easy-to-use solutions are built on a foundation of zero-trust and zero-knowledge security to protect every user on every device. Trusted by millions of individuals and thousands of organizations, Keeper is an innovator of best-in-class password management, secrets management, privileged access, secure remote access and encrypted messaging. Learn more at KeeperSecurity.com.

About the Role

Join an elite team of highly skilled marketing professionals and lead the strategy and execution to scale Keeper’s consumer business to the next level. Reporting directly to the Vice President of Global Marketing, you will oversee critical growth initiatives, from crafting acquisition strategies and optimizing campaigns to launching innovative marketing programs that drive measurable results. This role combines growth hacking, digital marketing expertise and a deep understanding of consumer behavior to scale our customer base in a highly competitive market.  If you’re looking for a dynamic, fast-paced environment with the resources and support to execute bold ideas, this is the role for you.

Responsibilities

  • Strategic Leadership: Develop and own the overarching consumer marketing strategy, driving growth through innovative campaigns, data-driven decisions and impactful user acquisition programs
  • Acquisition and Growth: Build and execute full-funnel, multi-channel user acquisition strategies to drive registrations, conversions and ARR growth. This includes expanding the ARR of current paid users through promotion of add-ons
  • Experimentation and Optimization: Lead conversion rate optimization (CRO) experiments across web, email, app store and in-app channels to continuously optimize performance. Measure and analyze results to improve KPIs such as LTV, CAC, ARR and LTV:CAC ratios
  • Data-Driven Decision-Making: Monitor acquisition metrics, identify opportunities and make data-backed recommendations to optimize campaign performance and efficiency
  • Digital Channel Management: Oversee and optimize digital marketing channels globally, including Apple Search Ads, App Store Optimization (ASO) and email
  • Performance Reporting: Regularly report on the performance of marketing campaigns and initiatives, providing actionable insights and recommendations to stakeholders to drive continuous improvement

  • 8+ years of growth marketing experience in global consumer SaaS, with a proven track record of acquiring users at scale and driving ARR growth
  • 3+ years of experience owning the consumer strategy at a high-growth technology company 
  • Demonstrated expertise in performance marketing, CRO, A/B testing and analytics to drive measurable results
  • Strong ability to lead, prioritize and manage multiple projects and stakeholders effectively
  • Experience with consumer engagement platforms (Braze, Iterable, etc.), Apple Search Ads, paid social and influencer marketing
  • Someone who is innovative, fast-paced, energetic and a great cross-functional team collaborator
  • Results-driven, analytical, yet pragmatic, with a bias for action
  • Medical, Dental & Vision (inclusive of domestic partnerships)
  • Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
  • Voluntary Short/Long Term Disability Insurance
  • 401K (Roth/Traditional)
  • A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
  • Above market annual bonuses

Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Classification: Exempt

Average salary estimate

$135000 / YEARLY (est.)
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$120000K
$150000K

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What You Should Know About Director of Consumer Marketing, Keeper Security, Inc.

Keeper Security is on the lookout for a passionate and innovative Director of Consumer Marketing to supercharge our consumer business and be a key driver in our exciting growth journey. In this fully remote role, you’ll have the chance to shape and lead our consumer marketing strategies while executing groundbreaking campaigns that directly influence the success of one of the globe's most trusted cybersecurity applications. Your creativity and insight will play a crucial role as you work alongside our talented marketing team to scale user acquisition and ensure the safety of millions of users' digital lives. This role involves a combination of crafting user acquisition strategies, optimizing marketing efforts, and leveraging consumer behavior insights to drive measurable results in a competitive landscape. If you thrive in dynamic environments and have a knack for data-driven decision-making, your contributions could have a meaningful impact on businesses and individuals worldwide who rely on Keeper to safeguard their personal information. As a key player reporting directly to the VP of Global Marketing, your mission will be to accelerate our consumer marketing initiatives while helping us expand our reach across global markets. Join us at Keeper Security, where you’ll be at the forefront of transforming how people think about cybersecurity, all while working from the comfort of your own home or near our Chicago headquarters!

Frequently Asked Questions (FAQs) for Director of Consumer Marketing Role at Keeper Security, Inc.
What are the main responsibilities of the Director of Consumer Marketing at Keeper Security?

The Director of Consumer Marketing at Keeper Security will develop and own the overarching consumer marketing strategy, spearheading growth initiatives through innovative and data-driven campaigns. Key responsibilities include building full-funnel user acquisition strategies, leading conversion optimization experiments, overseeing digital channel management, and reporting performance insights to stakeholders. This role is crucial in scaling the consumer business and optimizing marketing performance.

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What qualifications are required for the Director of Consumer Marketing position at Keeper Security?

Candidates for the Director of Consumer Marketing role at Keeper Security should possess over 8 years of growth marketing experience in global consumer SaaS, with at least 3 years owning consumer strategy in high-growth tech companies. Strong expertise in performance marketing, conversion rate optimization, and data analytics is essential. Additionally, experience with consumer engagement platforms and digital marketing channels will support success in this position.

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What is the work environment like for the Director of Consumer Marketing at Keeper Security?

The work environment for the Director of Consumer Marketing at Keeper Security is dynamic and fully remote, offering flexibility for candidates from select locations. Those living near the Chicago headquarters may have the option to work in a hybrid setup. The culture emphasizes innovation, collaboration, and a supportive atmosphere where bold ideas are welcomed and valued.

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How does Keeper Security support the professional growth of its Director of Consumer Marketing?

Keeper Security is committed to the professional growth of its Director of Consumer Marketing by providing resources and a supportive environment that encourages innovative thinking. With a focus on continuous improvement and measurable results, the role allows for experimentation and testing new strategies, enabling personal development and the opportunity to make significant impacts in the cybersecurity industry.

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What benefits are offered to the Director of Consumer Marketing at Keeper Security?

The Director of Consumer Marketing at Keeper Security can enjoy a comprehensive benefits package that includes medical, dental, and vision insurance, employer-paid life insurance, and voluntary short/long-term disability insurance. Additionally, there is a robust 401K plan, generous PTO that includes recognition for seniority, and competitive annual bonuses, making it an attractive opportunity.

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Common Interview Questions for Director of Consumer Marketing
How would you describe your experience in developing consumer marketing strategies?

In discussing your experience, showcase specific examples where you successfully developed and implemented consumer marketing strategies. Highlight efforts that led to measurable growth and user acquisition, emphasizing your ability to utilize analytics and insights to inform these strategies effectively.

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Can you provide an example of a successful campaign you've led in the past?

When answering this question, share a detailed account of a specific campaign that showcases your leadership and innovative thinking. Discuss the objectives, your role in the execution, the outcomes, and how you measured success to demonstrate your impact on results.

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What role does data play in your marketing decisions?

Discuss how you leverage data to inform your marketing strategies and decision-making processes. Highlight your experience with analytics tools, illustrating how you use performance metrics and consumer behavior data to optimize campaigns and drive user engagement.

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How do you manage multiple marketing projects simultaneously?

Here, explain your project management strategies and tools that you use to prioritize tasks and ensure deadlines are met. Highlight your ability to collaborate with cross-functional teams and how you balance strategic planning with hands-on execution.

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What experience do you have with conversion rate optimization?

Describe specific tactics you’ve employed for conversion rate optimization, mentioning your experience with A/B testing, user feedback, and analysis of user pathways. Share outcomes that demonstrate your effectiveness in improving conversion rates.

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How do you approach user acquisition in a competitive digital landscape?

Share your strategies for user acquisition, emphasizing your ability to think creatively in a crowded market. Discuss how you identify target audiences, select appropriate channels, and your experience with positioning products effectively to stand out.

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In your opinion, what makes an effective marketing team?

When answering this, focus on the importance of collaboration, communication, and diversity within a marketing team. Discuss how different skill sets can contribute to creativity and problem-solving while fostering an inclusive work culture.

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How do you measure the success of your marketing efforts?

Outline your approach to measuring success through KPIs, analytics, and feedback loops. Talk about specific metrics you focus on, such as LTV, CAC, and ARR growth, and how you utilize this data to inform future strategies.

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What is your experience with digital marketing channels?

Discuss your hands-on experience with various digital marketing channels like email marketing, paid social, and SEO. Describe specific campaigns you've run, the platforms used, and the results achieved to demonstrate your proficiency.

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How do you stay current with consumer marketing trends?

Highlight your commitment to continuous learning in the field of consumer marketing. Discuss the resources you utilize—such as industry publications, networking, and conferences—to keep up-to-date with evolving trends and practices.

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Established in 2011, Keeper Security is the creator of the leading cybersecurity platform for preventing password-related data breaches and cyberthreats. The company is headquartered out of Chicago, IL.

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Full-time, remote
DATE POSTED
December 17, 2024

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