Commercial Major Loss Adjuster

As a Commercial Major Loss Adjuster at Kemper, your primary responsibilities include initiating coverage investigations, evaluating complex bodily injury claims, negotiating settlements, and delivering high-quality presentations to management. You'll also analyze medical records and ensure compliance with applicable laws across multiple states.

Candidates applying for the Commercial Major Loss Adjuster role at Kemper should have a minimum of 5 years of experience handling complex first-party and bodily injury claims. A high school diploma is required, and prior experience in commercial claims is preferred. You should demonstrate strong attention to detail, exceptional communication skills, and the ability to work independently and collaboratively.

Yes, the Commercial Major Loss Adjuster position at Kemper is fully remote, allowing you the flexibility to work from Arizona while still becoming an integral part of our dedicated team. This role provides the perfect work-life balance while engaging in challenging and fulfilling work.

At Kemper, we are committed to fostering an inclusive workplace that embraces diversity across all levels. We consider applicants for the Commercial Major Loss Adjuster position without bias regarding race, gender, or other protected statuses, ensuring an equitable environment where all employees can thrive.

Commercial Major Loss Adjusters at Kemper are expected to be proficient with various computer software, with experience in the Guidewire claims system being a plus. This enables you to manage claims effectively and efficiently, helping to streamline the process and enhance productivity.

When answering this question, focus on specific examples from your previous roles. Discuss the types of claims you've handled, the processes you utilized, and the outcomes you achieved. Highlight your negotiation skills and ability to manage high-exposure cases effectively.

To effectively answer this question, discuss your time management strategies. Share specific tools and methods you use to prioritize tasks, ensuring you meet deadlines while maintaining accuracy and the quality of your work.

Talk about your systematic approach to conducting coverage investigations, such as gathering necessary documentation, analyzing policy language, and consulting with legal resources or colleagues when needed.

Explain your strategy for verifying information and reconciling discrepancies. Emphasize your analytical skills and ability to consult with other professionals to reach an informed conclusion.

Discuss your negotiation techniques, emphasizing your communication skills and ability to build rapport. Share specific examples of successful settlements you've achieved and how you arrived at those outcomes.

Provide a clear example of a challenging case, focusing on the obstacles you faced and the strategies you implemented to overcome them, showcasing your critical thinking and problem-solving skills.

Describe your method for staying informed about the laws in various states, such as utilizing legal resources, attending workshops, and collaborating with your team to ensure all actions align with regulations.

Talk about your thoroughness in preparing case files, ensuring that you include all relevant information, supporting documentation, and a clear summary of the situation to facilitate management's understanding.

Explain your process for monitoring and adjusting reserves as needed, emphasizing your attention to detail and the importance of timely communication with your team and stakeholders.

Express your enthusiasm for the company and the role by emphasizing Kemper's values, commitment to diversity, and opportunities for professional growth. Share how your skills align with the team's goals and how you can contribute to Kemper’s success.