Job details

AI Prompt & Language Specialist (ITALIAN)

Role overview: Candidate will be working with, testing, and training AI and will be responsible for building linguistic content that enables our client’s content moderation solutions to detect and classify a wide variety of online harms with cultural context.

Responsibilities relating to Maintenance and Future Development

Building and maintaining their language of expertise in tools, using your knowledge of both the language and the cultures which speak this language to ensure that classification is accurate, and context based.
Classifying words/phrases based on a defined taxonomy of online harms.
Reviewing chat data to ensure accurate classification and address misclassifications as needed.
Analyzing data for trends and creating classification improvement plans based on impact.
Identify and add vocabulary based on client requests, global issues, current events, and other trends.
Collaborating with the Client Success team to answer client questions and assist in tackling problems they may be facing within their communities.
Participating in developing new and better ways of detecting content intended to circumvent content moderation.
Support product testing when needed and identify and report product outages

Responsibilities relating to AI

Data Generation

Using various tools to curate and build datasets for evaluating and testing models and/or prompt effectiveness
Labeling or analyzing data for our data scientists to assist in training AI

Red-Teaming

Test for potential harms in new AI features, evaluate response, report results
Work with internal teams to refine policy input for AI
Contribute native language prompts to red-teaming library for future use

Quality Audits

Label audit data provided
Report results, identify areas of weakness and recommendations for improvement

Native level fluency (Italian)
You have an in-depth understanding of the cultural specificities that govern the usage of the language
Capable of following and executing deliverable according to a planning autonomously and on constrained timelines
Capable of documenting pertinent cultural information into a knowledge repository, you enjoy doing research related tasks
Capable of presenting your observations and information in a digestible format such as reports, presentations, or documents

Technical skills:

Native speaker of required language (Italian)
Excellent written & spoken English

"Please be advised that this position requires the successful applicants to be able to effectively communicate in English (both verbally and in writing). This is due to the position requiring constant communication with clients and team members out side of the province of Quebec"

Computer literacy: Microsoft Office Suite, Google Suite

Behavioural skills:

Communicative and outgoing you like to share your ideas with others
You enjoy working in a team but are autonomous and capable or driving your own work
You have strong critical thinking & decision-making skills
Willing and understanding that Trust & Safety roles imply being exposed to unpleasant content at times

Bonus experience:

Moderation experience either professional or hobby
Experienced gamer
Studies in cultural fields for the locale (sociology, ethics, education, anthropology etc.)
Experiences related to inclusivity, child protection, or legal protection

Part-time schedule, plus employee benefits, including health and dental care, when eligible.
Partnerships with STM, Telus, and BIXI (among others).
Employee Assistance Program.

PHASES OF OUR RECRUITMENT JOURNEY:

1. You send us your application with the resume.

2. After reviewing your candidacy, we invite you to our online language (English and Italian) assessment to better evaluate your written skills. Our language test will require typing, so we would encourage you to take it on a computer and make sure you have the keyboard in your language settings to facilitate its completion. Check your inbox to find the test invitation and keep your phone close!

3. If you successfully pass the test - we’ll invite you for the online Interview via MS Teams with one of our recruiters. It’s a perfect chance to exchange questions and get to know each other better. For some projects there might be a second interview with a Team Lead or an Operations Manager.

4. At the end of our journey - hopefully you will receive an offer and become our new Keywordian! Our recruitment process is fully online and remote. We value each application and review every candidate individually.

Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.

Please be advised that this position requires the successful applicants to be able to effectively communicate in English (both verbally and in writing). This is due to the position requiring constant communication with clients and team members outside of Canada.

Privacy Notice

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information: IT

Studio: Keywords Studios

Location: Americas, Canada

Area of Work: Business Development, Player Engagement

Service: Engage

Employment Type: Permanent

Working Pattern: Part Time, Remote

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What You Should Know About AI Prompt & Language Specialist (ITALIAN), Keywords Studios

Are you passionate about AI and language, particularly Italian? Keywords Studios is searching for an AI Prompt & Language Specialist (ITALIAN) to join our innovative team. In this exciting role, you'll be at the forefront of developing linguistic content that helps our client’s content moderation solutions effectively identify and classify online harms with cultural awareness. Your responsibilities will include classifying language based on a detailed taxonomy, analyzing trends to improve classification processes, and collaborating with our Client Success team to address client inquiries. You’ll also support product testing and contribute to advancing AI features while ensuring the highest quality through thorough audits. To be successful in this role, you need to have native-level fluency in Italian and a deep understanding of its cultural nuances. Strong technical proficiency is essential, as you'll utilize tools to build datasets and work closely with our data scientists. If you’re someone who thrives on teamwork but can drive your own tasks independently, this role is a perfect fit. With a flexible part-time schedule and a range of benefits, including health and dental care, Keywords Studios is eager to welcome a motivated individual ready to make a significant impact in the AI field. If this sounds like you, we encourage you to apply and bring your talent to our team!

Frequently Asked Questions (FAQs) for AI Prompt & Language Specialist (ITALIAN) Role at Keywords Studios

What qualities make a successful AI Prompt & Language Specialist (ITALIAN) at Keywords Studios?

A successful AI Prompt & Language Specialist (ITALIAN) at Keywords Studios should possess native-level fluency in Italian and have a strong grasp of its cultural contexts. Important qualities include excellent analytical skills, the ability to work autonomously while being a team player, and a genuine passion for AI technology and content moderation. Moreover, previous experience in content moderation or related fields can provide an added advantage.