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People Advisor

At Keywords, we are using our passion for storytelling, games, technology and media to create a global services platform for the Video Games and the Media & Entertainment industries.  

We enable leading content creators and publishers to leverage our expertise and capacity across the lifecycle of interactive content. In so doing, we empower our clients to remain lean and agile, and to focus on creating the most engaging experiences. We stand shoulder to shoulder with our clients working as their external partner, providing access to our teams of experts where and when needed. 

Keywords is trusted and relied upon by many of the world’s leading companies to work alongside them during concept, development and live operations by leveraging the breadth and depth of our industry leading service lines every step of the way. www.keywordsstudios.com

People at Keywords are passionate, talented, committed and resourceful. Human talent is our most valuable resource and as a business, we thrive on diversity, celebrate uniqueness and work as teams whether we are physically together in one of our 75+ studios around the world or working together virtually.

The People Advisor role provides support to employees and managers at a regional or cluster level. As a trusted professional, the Advisor works closely with Consultants, Business Partners and Centres of Excellence to provide timely, effective and efficient services to managers and employees

Key responsibilities

Query Resolution

• Supports managers and employees with questions / concerns on P&C processes and policies.

• Manages the resolution of queries within agreed service levels.

• Provides accurate responses to queries first time.

Case Management

• Effective management of queries through the case management system.

• Timely escalation of queries to the correct point of contact responder.

Documentation management

• Prepares employees documents (e.g. offer letters, contracts, bonus letters, termination letters etc).

Payroll management

• Manages Time & Attendance Systems.

• Be the PoC with the payroll agency.

• Double Check payslips.

• Answer employees’ questions related to payroll.

Collaboration with COEs

• Collaborating with People Centres of Excellence to resolve any questions that ‘break policy’.

• Providing feedback to CoE’s on consistent policy questions / issues.

Continuous Improvement

• Identifies opportunities to improve services and processes.

• Supports the implementation of Continuous Improvement initiatives.

P&C Process Support

• Proactively encourages the use of self-service tools and portal by all employees and managers.

Teamwork

• Works closely with other Service team members and P&C Consultants and People Business Partners, actively forwards cases related to data management to the responsible P&C point of contact.

Data management

• Manages onboarding/offboarding.

• Support employee's personal data change questions.

• Support manager or P&C instigated  Job Change questions /requests.

• Manages and maintains employee files.

• Manages flow of employee documents.

Health and safety

• Manage health and safety tasks.

• Problem Solving

• Customer Services

• Time Management

• Case  management

• Prioritisation

• Attention to Detail

• Data analysis and interpretation

• Influence

• PC& Process  knowledge

• Teamwork / collaboration

Average salary estimate

$70000 / YEARLY (est.)
min
max
$60000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About People Advisor, Keywords Studios

At Keywords Studios, we're seeking a dedicated People Advisor to join our vibrant team. We harness our love for storytelling, games, and technology to support the Video Games and Media & Entertainment industries. As a People Advisor, you'll play a crucial role in providing tailored support to employees and managers, helping create a diverse and engaging workplace. From managing queries related to people and culture processes to preparing essential employee documents like offers and contracts, your expertise will directly impact our operational efficiency. You'll work closely with our Business Partners and Centres of Excellence, ensuring that all questions are resolved promptly and accurately. Your proactive approach will be key in encouraging the use of our self-service tools, and your insights will help us enhance our services continuously. Whether you’re managing onboarding processes, addressing payroll-related inquiries, or collaborating with other teams, your contributions will help us maintain the high standards and employee satisfaction we’re known for. We believe that our people are our greatest asset, and the People Advisor position is pivotal in fostering that belief. If you’re ready to influence the future of our workforce, Keywords Studios invites you to be part of this exciting journey!

Frequently Asked Questions (FAQs) for People Advisor Role at Keywords Studios
What are the responsibilities of a People Advisor at Keywords Studios?

The People Advisor at Keywords Studios is responsible for supporting managers and employees with questions concerning people and culture processes and policies. This role involves managing query resolutions, overseeing case management, preparing employee documentation, and ensuring payroll accuracy. Advisors also collaborate with Centres of Excellence to break down policy questions and identify continuous improvement initiatives.

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What qualifications do I need to become a People Advisor at Keywords Studios?

To become a successful People Advisor at Keywords Studios, candidates typically need a background in human resources or related fields, along with strong problem-solving and customer service skills. Familiarity with payroll systems and employee data management processes is essential. Effective communication and teamwork abilities are also crucial for collaborating with various stakeholders throughout the organization.

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How does the People Advisor support employee onboarding at Keywords Studios?

As a People Advisor at Keywords Studios, supporting employee onboarding involves managing the onboarding process and addressing any personal data change questions. The Advisor prepares essential onboarding documentation, collaborates with managers to ensure seamless integration of new hires, and proactively encourages the use of self-service tools to enhance their experience.

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What role does continuous improvement play in the People Advisor position at Keywords Studios?

Continuous improvement is integral to the People Advisor role at Keywords Studios. Advisors are encouraged to identify opportunities for enhancing services and processes, thereby ensuring that employees and managers receive the best support possible. This proactive approach helps to streamline operations and foster a culture of growth within the company.

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What collaboration is expected from a People Advisor at Keywords Studios?

Collaboration is key in the People Advisor role at Keywords Studios. Advisors work closely with other service team members, P&C Consultants, and People Business Partners, effectively forwarding cases related to data management to the appropriate contacts. They also assist in resolving queries that may break company policy, ensuring a unified approach to problem-solving.

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Common Interview Questions for People Advisor
Can you describe your experience with people and culture processes?

When answering this question, highlight specific experiences you've had with HR processes such as recruitment, onboarding, and employee relations. Share examples of how you've effectively managed queries or supported employees in previous roles. This showcases your familiarity with the responsibilities of a People Advisor.

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How do you handle employee queries or concerns regarding payroll?

It's important to emphasize your approach to addressing payroll inquiries. Discuss how you would ensure accurate communication and follow up diligently with employees about their concerns. Mention any experience you've had with payroll systems or similar functions to show your preparedness for this aspect of the role.

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What strategies do you use for effective case management?

Explain your methodology for organizing and prioritizing cases, such as utilizing a case management system to track progress and resolution. Highlight your commitment to meeting service level agreements and your proactive approach to following up on pending cases.

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Can you provide an example of a time when you improved a process?

Offer a specific instance where you identified inefficiencies in a process and took the initiative to streamline or enhance it. This could involve developing new templates, implementing better communication strategies, or using technology to ease workloads. Demonstrating your proactive mindset can leave a strong impression.

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How do you encourage team collaboration among various departments?

Discuss your belief in open communication and how you foster collaboration by regularly engaging with cross-functional teams. Provide examples of how you've initiated joint meetings or shared resources to enhance relationships and achieve mutual goals.

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What is your approach to ensuring the accuracy of employee documentation?

Emphasize your attention to detail and organizational skills when managing employee documentation. Share how you would implement checks and balances to ensure accuracy, such as creating checklists or using digital tools to track essential documents.

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How do you stay updated with changes in HR policies and processes?

It's vital to demonstrate your commitment to lifelong learning. Talk about how you keep abreast of industry trends, participate in professional development opportunities, and solicit feedback from colleagues to adapt to changes effectively.

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What do you think is the biggest challenge in the People Advisor role?

Acknowledge that balancing multiple queries while maintaining attention to detail can be challenging. Discuss strategies you would employ to manage stress and workload effectively while ensuring that the quality of your work remains high.

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How would you promote the use of self-service tools among employees?

Highlight your skills in educating and guiding employees on utilizing self-service tools effectively. Discuss potential strategies, such as hosting training sessions or creating how-to guides, to enhance engagement with these resources.

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Why do you want to work as a People Advisor at Keywords Studios?

Convey your passion for the gaming and media industries and how the People Advisor role aligns with your skills and career aspirations. Share why Keywords Studios, in particular, excites you, and how you hope to contribute to the company’s mission and culture.

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Keywords Studios continues to build world leading capabilities in services that video game and similar interactive content creators need. We stand shoulder to shoulder with our clients working as their external development partner, providing acces...

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Full-time, remote
DATE POSTED
January 11, 2025

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