Manager, Business Intelligence Data Infrastructure
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
Data is at the heart of every decision made at Klaviyo, and we’re looking for an Engineering Manager, Data Engineering to lead our Business Intelligence (BI) infrastructure team.BI at Klaviyo collaborates across all departments to provide a platform that powers all internal data, analytic, and reporting needs. Our mission is to champion data-driven value creation, and you will own creating and maintaining the internal data infrastructure that powers Klaviyo’s business. This role in particular will oversee the infrastructure, pipelines, and security/compliance aspects of our internal analytics platform while driving architectural innovation and fostering team growth.
Technologies We Use (Not Exhaustive):
- Amazon Web Services (EC2, EMR, S3, Lambda, Athena, DynamoDB, CodeBuild, etc.)
- Infrastructure such as Terraform, Kubernetes, Docker
- Compute engines like Snowflake, Spark, Trino, and Clickhouse built on top of cloud storage (Iceberg/Parquet)
- Orchestration tools (Airflow, dbt, etc.)
- Streaming platforms (Kafka) and ETLs Fivetran, and Airbyte
How You Will Make a Difference:
- Lead, mentor, and grow a high-performing team of data engineers, setting clear objectives, providing regular feedback, and fostering career development.
- Contribute to the development of long-term data strategies and roadmaps, influencing the technical direction of data engineering practices within the organization.
- Ensure the reliability, scalability, and performance of our “source of truth” data environment used by everyone at Klaviyo to measure the health of the business.
- Architect and productionize batch and real-time data systems to support various product and business needs.
- Build ETLs that can ingest multiple terabytes of data per day and support multi-petabyte data models.
- Ensure the quality, performance, and stability of data systems through robust quality systems and monitoring practices.
- Collaborate with cross-functional teams, including Platform Engineering, Security, Product, Finance, Go-To-Market, Customer Success, Support, Sales, and Marketing.
- Build data governance solutions into every part of the platform, ensuring compliance and security standards.
- Mentor and coach team members, providing guidance and support to enhance their skills and performance.
Who You Are:
You are a thoughtful engineering leader who understands the critical role a well-designed data infrastructure plays in organizational success. You possess strong technical judgment, strategic thinking capabilities, and the ability to manage complex projects through your team. You value collaboration, foster an environment of continuous learning, and actively support your team's growth and development. You are curious, constantly seeking the best solutions, and passionate about contributing to the success of a data-driven organization.
Required Skills and Experience:
- Proven experience leading and managing teams, with a track record of developing talent and delivering impactful results.
- Strong technical foundation in cloud infrastructure (AWS preferred), Infrastructure as Code (Terraform), and modern data engineering practices.
- At least 7 years of hands-on data engineering experience with SQL and at least 3 years using object-oriented programming languages (e.g., Python).
- Deep expertise in database architecture, including dimensional modeling, data vault, star schemas, or 3NF.
- Demonstrated experience with Big Data technologies such as Snowflake, Databricks/Spark, and Trino.
- Solid experience designing and maintaining real-time data pipelines and managing high-volume semi-structured data.
- Knowledge of data engineering best practices, including data discovery, documentation, security, and compliance.
- Experience working with Docker and container orchestration (ECS, Kubernetes).
- Experience building data products with a security first mindset.
Desired Skills:
- Experience managing large-scale data infrastructure teams, with proven ability to scale teams effectively.
- Experience building the backend layer of data-intensive products.
- Familiarity with multi-petabyte data models and TB-scale ingestion workflows.
- Ability to clearly communicate complex technical concepts to both technical and non-technical stakeholders.
- Passion for learning new technologies and staying current with industry trends.
- History of running POCs on emerging technologies and driving adoption where applicable.
- Demonstrated ability to proactively mentor team members and foster professional growth.
- Deep understanding of the software development lifecycle in an agile environment.
Join Klaviyo to lead our data ecosystem’s architectural evolution and drive data-driven innovation across the company.
#LI-CR1 #LI-Hybrid #LI-Boston
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Please visit Klaviyo Rewards to find out more about our Total Rewards package.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
Average salary estimate
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