Snr. Sales Engineer (Hybrid)

The Snr. Sales Engineer at KnowBe4 is tasked with handling complex sales engagements and working closely with strategic accounts. This includes demonstrating product expertise, actively contributing to sales strategies, building strong relationships with prospects, and mentoring junior sales engineers. You'll also be expected to adapt your presentations to match the audience's technical expertise.

For the Snr. Sales Engineer role at KnowBe4, candidates typically need a technical degree or a two-year degree. Additionally, 2-5 years of experience in technical sales or sales engineering is required. A strong background in cybersecurity, excellent communication skills, and the ability to work independently are also essential.

KnowBe4 prides itself on a vibrant company culture characterized by radical transparency, extreme ownership, and continuous professional development. Employees, including Snr. Sales Engineers, enjoy a welcoming workplace that encourages individuality. With team activities, fun outings, and a relaxed dress code, we make sure that every day at work is engaging and enjoyable.

At KnowBe4, professional development is a priority. Snr. Sales Engineers have the opportunity to mentor junior team members, partake in training sessions, and receive reimbursement for certifications. This approach not only enhances individual skills but also contributes to the overall growth of the team.

Benefits for Snr. Sales Engineers at KnowBe4 include company-wide bonuses based on sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, and certification reimbursement. Our modern work environment and employee-centric policies reflect our commitment to ensuring job satisfaction and work-life balance.

When addressing technical objections, it's essential to listen closely to the customer's concerns and validate their feelings. I would analyze the objection thoroughly, utilize my product expertise to provide clear and concise explanations, and offer tailored solutions that align with their specific needs.

Building relationships with prospects requires genuine engagement. I focus on understanding their business needs, maintaining regular communication, and ensuring they feel supported throughout the sales process. Customizing my presentations to highlight relevant benefits helps nurture this trust and rapport.

In a recent project, I led a Proof of Value (POV) for a major client. I identified their specific requirements, tailored our solution presentation accordingly, and collaborated with various team members to address technical inquiries. The successful execution of the POV led to a successful contract, showcasing the importance of teamwork and clear communication.

When presenting to a non-technical audience, I focus on simplifying the message. I break down complex concepts into relatable ideas, use analogies where possible, and emphasize the business value of our solution rather than technical jargon. It's about connecting the product to their specific pain points.

I had the opportunity to mentor a new sales engineer by pairing up on sales calls and allowing them to take ownership of presentations. I provided constructive feedback after each session, helping them refine their technical knowledge and presentation skills while encouraging their growth.

KnowBe4 stands out due to its comprehensive and user-friendly training platform, a commitment to ongoing evolution based on customer feedback, and an engaging company culture. This unique combination allows us to offer unparalleled service and support to our clients.

I subscribe to cybersecurity news feeds, participate in industry webinars, and network with other professionals. Engaging in continuous learning allows me to stay informed of changes that I can leverage in my role as a Snr. Sales Engineer at KnowBe4.

My experience includes collaborating with sales and technical teams to identify client objectives, crafting tailored POV plans, and ensuring all deliverables are met. By strategically executing these plans, I ensure that the solution addresses the customer's needs and showcases its effectiveness effectively.

To manage my time effectively, I prioritize tasks based on urgency and impact. Utilizing tools for project management, setting clear deadlines, and establishing a routine ensures that I'm consistently making progress while also allowing flexibility when unexpected situations arise.

I believe in maintaining open lines of communication with departments like product development. Sharing client feedback and technical challenges can lead to improvements. By being proactive in discussions and collaborative on projects, I can play my part in driving product enhancements that benefit our clients.