Solutions Architect

As a Solutions Architect at Kontakt.io, you'll be responsible for several key tasks, including collaborating with sales to create accurate and timely proposals, leading technical demonstrations and proofs of concept, and defining customer business needs. You'll also work closely with product management to identify and implement customer-requested features, ensuring that our solutions are aligned with market demands. Your role is crucial for managing complex sales cycles and establishing yourself as a domain expert to both internal teams and external stakeholders.

To qualify for the Solutions Architect position at Kontakt.io, candidates should have 3-5 years of experience in Solutions Architecture or a related field. A Bachelor's degree in Engineering or a similar area is essential. Proficiency in customer interactions, technical demonstrations, and experience with API programming, Cloud, or SaaS platforms are important. Candidates with bonus skills in RTLS technologies, networking products, and programming languages like Python and JavaScript will stand out.

Kontakt.io fosters a fast-paced startup culture with a flat organizational structure. The environment encourages collaboration and self-organization, making it ideal for driven individuals who wish to make a significant impact. As a Solutions Architect, you'll work alongside a diverse team of professionals in a flexible workspace that prioritizes agility and innovation, allowing you to thrive and grow in your career.

At Kontakt.io, we believe in supporting our employees' professional growth through a collaborative and self-organized workplace. As a Solutions Architect, you will have opportunities to enhance your technical skills and gain valuable experience in leading technical assessments and training sessions. Regular knowledge sharing and best practices discussions will equip you with the tools needed to excel and drive success for both you and the company.

Working as a Solutions Architect at Kontakt.io means engaging with a variety of impactful projects. You'll be responsible for managing proof-of-concept projects, designing location-based solutions, and conducting training sessions for sales teams and clients. Your contributions will directly influence our operational strategies in the healthcare sector, aiming for improved delivery and care coordination which makes this role both exciting and meaningful.

Solutions Architects at Kontakt.io enjoy several benefits, including competitive salaries and a stock option plan (ESOP). We prioritize a flexible work environment that allows for remote working hours and a good work-life balance. Additionally, you will be part of an innovative team committed to delivering results, ensuring that your contributions are recognized and valued as we work towards shared success.

Yes, there is an expectation of travel for the Solutions Architect position at Kontakt.io, typically up to 25%. This travel primarily focuses on supporting onsite demonstrations and proof-of-concept projects, allowing you to engage directly with clients and stakeholders to ensure the effective implementation of our solutions in their operational environments.

When asked about a complex technical solution, describe how you approached the project from inception to execution. Discuss the challenges you identified, the stakeholders involved, and how you ensured that the solution met customer needs while remaining technically feasible. Highlight specific results that demonstrate your impact, such as reduced costs or enhanced efficiency.

Addressing disagreements requires effective communication and problem-solving skills. Emphasize how you actively listen to concerns from all parties and work collaboratively towards shared goals. Describe a situation where your able to mediate a difference to ensure that both the technical feasibility and customer requirements were addressed, leading to a successful outcome for everyone.

Share your approach to developing proof of concepts by discussing the methodologies you practice, such as agile or design thinking. Explain how you assess client requirements, prioritize features, and engage stakeholders during the POC development. Illustrate your points with examples where you successfully implemented these methodologies to lead to positive project outcomes.

Discuss specific strategies you use to keep your technical knowledge current, such as attending industry conferences, participating in online forums, or subscribing to professional publications. Mention any relevant communities or networks you belong to, and how these resources help you influence your work as a Solutions Architect effectively.

Explain your experience with APIs by discussing specific projects you've worked on. Emphasize your understanding of RESTful services, data flow management, and testing API integrations. Provide an example demonstrating the successful integration and how it improved client solutions or operational efficiency.

When describing your approach to client training sessions, highlight the importance of understanding the client's context and tailoring the training to meet their needs. Discuss your methods for engaging participants, utilizing different teaching techniques, and following up for feedback. Share an example of a particularly successful session and its impact on the client's adoption of your solutions.

Focus on a specific example where you faced a tight deadline and describe how you prioritized tasks and utilized time management strategies to meet client expectations. Emphasize your ability to remain calm and effective under pressure, and how achieving this deadline contributed to your team's success or reinforced a client relationship.

Discuss your belief that innovation is critical in Solutions Architecture. Explain how you strive to remain ahead of market trends and infuse creativity into your projects by seeking out and incorporating new technologies or methodologies. Provide examples of how innovative thinking has led to successful outcomes in your past roles.

When evaluating the success of a solution, discuss the metrics you use, such as user adoption rates, performance improvements, and client satisfaction. Emphasize the importance of feedback loops and continuous improvement. Share an example where you evaluated a solution's success and made recommendations for future enhancements or continued engagement.

Share specific details about your experience in B2B enterprise healthcare, including the projects you've engaged with and how you have worked to understand the unique challenges faced by healthcare organizations. Highlight the importance of compliance, data security, and user experience, and provide examples that showcase your expertise in navigating this sector.