Account Manager I, Fleet Solutions - job 1 of 2

As an Account Manager I at Pilot Company, your primary responsibilities include developing strong customer relationships, managing volume growth and attrition, and responding effectively to customer needs. You will conduct in-person business reviews, analyze volume usage, and identify potential customers for growth. Additionally, you’ll manage customer reports, support through education and training, and collaborate closely with our Credit Department.

To qualify for the Account Manager I position at Pilot Company, you should have at least 2 years of industry-related sales or customer service experience. A high school diploma or equivalent is also required. Strong communication skills, proficiency in Microsoft Office, and familiarity with CRM tools such as Salesforce are essential as you will manage customer interactions and sales activities using technology.

In the Account Manager I position at Pilot Company, travel is minimal, requiring less than 25% of your time. You will primarily be travelling within your assigned region to meet with customers and conduct in-person quarterly business reviews, ensuring effective relationships and understanding of customer needs.

As an Account Manager I at Pilot Company, you will primarily use advanced Microsoft Office and Salesforce, along with other company-specific software. Familiarity with these tools will help you efficiently manage customer accounts, analyze data, and report on performance indicators.

Pilot Company offers a comprehensive range of benefits for the Account Manager I position, including affordable medical, dental, and vision insurance, life insurance, and a 401K plan with a match. You’ll also enjoy weekly pay, paid time off (PTO), and company holidays, making it an attractive role for candidates seeking stability and support.

Building strong customer relationships requires active listening, clear communication, and consistent follow-up. Share how you engage customers through regular check-ins, personalized service, and by understanding their specific needs to exceed their expectations.

Explain your proactive measures in identifying customers with decreasing volumes and how you plan to engage them. Discuss strategies such as personalized outreach, solution offerings, and customer feedback to address their concerns and retain their business.

Mention the CRM systems and software you're familiar with, particularly Salesforce, and how you utilize these tools to log interactions, analyze sales data, and ensure timely follow-up with customers.

Discuss your techniques for managing time effectively, such as creating to-do lists, determining which tasks have the highest impact on customer satisfaction, and delegating when possible. Share examples of how prioritization has allowed you to meet deadlines.

Explain how you research potential customers and analyze their current fuel usage. Highlight your approach in reaching out to these prospects and conducting thorough needs assessments to effectively propose services that could benefit them.

Provide specific examples from your previous roles where you've identified growth opportunities and implemented strategies that resulted in increased volume for a key account. Highlight any challenges you faced and how you overcame them.

Detail your method for addressing complaints, emphasizing your ability to listen empathetically, clarify the issue, and collaboratively find a resolution. Share how you ensure the customer feels heard and valued throughout the process.

Discuss your passion for developing customer relationships and achieving sales targets. Emphasize how these motivations drive your performance and lead you to continuously seek improvements in service delivery.

Explain the tools and techniques you employ to stay organized, such as calendar management for scheduling client visits or using CRM systems to track account activities. Stress the importance of organization in managing relationships and tasks.

Research and discuss Pilot Company’s history, its commitment to a people-first culture, and its importance in the fuel and logistics industry. Express how these values align with your own and how you envision contributing to the company.