Client Services Representative
LabCorp is seeking a Client Services Account Rep to join our team. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer centric team in an innovative company.
Work Schedule: Monday – Friday and every 5th weekend. Hours will vary but will work 8 hr shifts between 10AM & 6:30PM.
Work Location: Ascension Columbia St. Mary's in Milwaukee, WI
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.
Job Responsibilities
- Act a liaison between LabCorp, the customer base and patients
- Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
- Speak with customers in a courteous, friendly, and professional manner using protocol procedures
- Inquire, clarify, and confirm customer requirements and understanding of the solution
- Provide additional customer education and information as needed
- Work in multiple databases to research complex issues and questions
- Notify clients of test results in a timely and accurate manner
- Review test forms for accuracy and report any discrepancies
- Participate in activities designed to improve customer satisfaction and business performance
- Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance
Requirements
- Minimum 1 yr experience working in a clinical lab environment
- Previous experience in a customer service role
- Experience working in a contact center/call center environment is preferred
- Prior healthcare industry, such as a physician's office or a hospital highly is a plus
- Knowledge of Microsoft Office suite is required
- Strong verbal and written communication skills and excellent ability to listen and respond
- Must be courteous with strong customer service orientation
- Excellent multitasking abilities required
- Must be able to work independently
- Strong flexibility and the ability to manage and adapt to changing priorities quickly
If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!
Labcorp is proud to be an Equal Opportunity Employer:
As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
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LabCorp is currently looking for a passionate and motivated Client Services Representative to join our vibrant team in Milwaukee, Wisconsin. In this role, you'll be the backbone of our customer experience, acting as a vital liaison between LabCorp and our clients, including physician offices, hospital laboratories, and patients. Your days will be engaging as you tackle a variety of responsibilities, from resolving customer inquiries to providing product education with a friendly voice. Working Monday through Friday, along with every fifth weekend, you'll enjoy a flexible work schedule while fulfilling an essential function in supporting our clients’ needs. We’re seeking someone who thrives in a customer-focused environment and excels at multitasking. Your expertise will shine as you navigate multiple databases, research complex issues, and ensure accurate communication of test results efficiently and courteously. In doing so, you’ll help elevate LabCorp’s reputation for world-class customer service. Plus, with a comprehensive benefits package including medical, dental, vision, and a supportive environment aimed at fostering professional growth, this is more than just a job—it’s a chance to make a significant impact in people's lives every day. Ready to enhance your career with LabCorp? Join us, and let's make a difference together!
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