Hands-on Business Operations Specialist

Looking for a fast-paced role in a dynamic organization where you can work with a great team of professionals and make a real impact? Help us build a great foundation for our Consultancy team and streamline daily operations. As a hands-on operator you’ll be a key driver to enable the smooth, consistent and effective execution of the Consultancy team’s tasks as you will provide essential support in daily activities. You’ll drive process improvements and support with your expertise and skills, the successful delivery of engagements from start to finish.  

You’re a strategic thinker, analytical, thorough, detail-oriented, with an unmatched sense of ownership. 

If this sounds like your cup of tea, then please read on!  

(this will be a long write up but we like to give you all the details before you spend your time applying) 

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We are Laminar Projects! 

We are an award-winning consultancy that implements technology to improve the delivery of complex construction projects. Improving construction strengthens the very foundation of human civilisation. (Watch our short film about it) 

We also have a separate product team, Shape Construction, that takes a deep understanding of the projects we work on to develop construction management software products. 

The core of all this is our true secret sauce; people. We only recruit kind and authentic people who are fast learners. We are deeply focused on designing a new type of place that is optimised for the flourishing of the people in the team first and foremost. This approach has allowed us to grow from just 2 people in 2017 to over 180 today and we are still very much at the beginning! Joining us isn’t just some “job”, we challenge you to be your best self in all aspects of life. 

Our vision is designed to align how we operate with the fundamental aspects that enable anyone to have a fulfilled life: 

- Connects us with meaningful relationships 

- Inspires us to develop ourselves to become better humans 

- Empowers us to pursue our own learning adventures 

 4 core values for a good life 

We believe a life of human flourishing is all about meaningful relationships with others and challenging yourself to create a positive impact. Our four core values are grow yourself, care about people, execute to greatness and build civilisation. This philosophy goes much deeper and you can see more on our website. 

We are achieving this vision through the following two missions: 

- To fully digitise the construction of human civilisation 

- To create a new type of organisation that enables human flourishing while delivering a huge positive impact on society )

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The Role 

Purpose of the role 

We are seeking a hands-on Business Operations Specialist who thrives in a vibrant, fast-paced environment. This pivotal role reports directly to the Consulting Operations Manager and will be the driving force behind maintaining daily operations supporting our Consulting team. 

Team 

In our Operations team, we get things done and enable everyone in the organization to get things done too. Our Operations team covers a broad range of areas including, finance, administration, IT, legal, compliance, and strategic initiatives.  

We provide support to our ever-growing team of Consultants and contribute to the effective delivery of projects by managing, maintaining, and executing operational and administrative tasks, developing and managing operational processes and systems, identifying optimisation opportunities, and driving improvement initiatives. 

Your top 3 objectives 

- To provide daily administrative support by addressing our Consultants’s requests and executing Consulting operations processes 

- To identify improvement opportunities in our operations and drive improvement initiatives 

- As part of our Operations team, you will work closely with the different areas within Operations and other departments to optimise workflows, develop and refine processes 

Your top 5 responsibilities 

- Consultants Support: you will be the go-to person in answering and supporting our consultants’ questions and requests, helping them get up to speed and deliver the best value to our projects 

- Project and Systems Setup: you will get the ball rolling by setting up the systems and assets necessary for projects to start  

- Customer systems management & contract review and compliance: you will set up and manage our registration in customer systems and ensure we comply with our clients' administrative requirements. You will support the review of new project contracts, NDAs, travel insurances, and certifications, highlight potential risks, and ensure compliance with our standards 

- Cross-functional collaboration & process improvement: you will be part of our Operations team, working together in developing and managing scalable processes and systems, spotting new improvement opportunities and driving improvement initiatives 

- Develop everyone: maximise the development of yourself personally and professionally and educate our team to improve as well 

Your Capabilities 

You are methodical, and thorough, with a great sense of ownership, great attention to detail and strong analytical skills.  

You have solid experience in operations and in developing and setting up processes and systems, excellent communication and interpersonal skills to effectively interact at all organizational levels. 

 You can understand the big picture (problem concept) and have the ability to break any problem into small actionable chunks.  

 You are self-driven and have a passion to learn and evolve constantly. 

As a candidate, you should have: 

• Mastery: Detail-oriented with a focus on accuracy and compliance. A track record of managing and maintaining flawless operational processes that make a difference. Experience in contract review and management
• Communication: Precise and structured communicator both written and verbal inEnglish 
• Leadership: Desire to, and the ability to, work autonomously in a highly collaborative yet fully distributed, global team environment 
• Impact:Strong desire to solve tough problems and share learnings with other

• Mastery: Able to set up and manage automated workflows and create high quality standard operating procedures  
• Communication: Assertive communicator, able to influence and gain buy in from peers and senior leaders  
• Leadership: Ability to effectively work autonomously and with self-motivation and self-direction  
• Impact: A track record of implementing scalable and repeatable solutions that had a significant positive impact 

Laminar isn’t the place for you if any of the following is true: 

- You want an easy, chilled-out role without much challenge 

- You like to be the smartest person in the room 

- You don’t like continuously receiving honest candid feedback 

- You prefer to do your own thing rather than work with a team 

At Laminar we value diverse experiences and perspectives, empowering each member to contribute their unique expertise towards our collective success, so if you don’t think you meet all the criteria but still are excited about this role we encourage you to apply anyways! 

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Salary and Benefits 

Standard Stuff 

- Competitive salary dependent on location and capability  

- Paid Annual Leave 25 days + statutory Bank Holidays 

- Private health insurance

- Discretionary bonus scheme for all team members. 

- All required travel costs outside of your local area are covered 

The Life-Changing Stuff 

Flexibility: Getting things done is what really matters, not what time of day you do it. That means you don’t have to ask permission for things like picking up your kids or going to the doctor, just keep your team in the loop if you think they will be affected.  

Grow your whole self: Our leaders are more like coaches and one of our main objectives is to give 5 years’ worth of learning and development for every 1 year with us. You have a coach, mentor, well-being therapist and a development-orientated environment: That’sliterally what our vision is all about and the primary reason Laminar exists. 

Be surrounded by the best: We only hire and retain the very best people. You might be used to being the smartest in the room but that won’t be the case in Laminar. You will be surrounded by people you can learn from. We are 100% meritocratic so fast progression is the norm. You will be supported to excel in whichever areas you are most interested in! With Laminar, development is unbounded 

Long-term impact: We are focused on solving the biggest issues in construction project delivery in a way that can spread and outlast us 

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Application 

We get thousands of applications so please write us a letter as part of your application explaining:

- Why do you want to join us?   

- If you joined, where do you think you could make the most impact and how? 

We aren't a giant faceless corporation; we really care about the people who want to join our team so all applications will be read thoroughly by our key leaders. 

In terms of application, we usually start with an intro call to tell you what we are all about in a casual conversation. That helps you to know us a bit better and tell us a bit about yourself.