Global Delivery Center Operations Manager

As a Global Delivery Center Operations Manager at Samsung SDS America, you'll act as the main point of contact for enterprise clients, ensuring top-notch service delivery. Your responsibilities include managing both onshore and offshore teams, coordinating effectively with cross-functional teams, resolving technical issues, and driving continuous improvement. You'll also lead team management activities, including hiring and training, while overseeing budget management and vendor relationships.

To qualify for the Global Delivery Center Operations Manager role at Samsung SDS America, you need a Bachelor's degree in Computer Science, Engineering, or a related field, along with over 10 years of experience in IT operations or data center management. Exceptional communication skills, a solid technical background, and proven experience in managing onshore and offshore teams are essential for success in this position.

Success for a Global Delivery Center Operations Manager at Samsung SDS America entails fostering trust-based relationships with enterprise clients while ensuring exceptional service delivery. By leading cross-functional teams and driving process improvements, you will achieve operational excellence. Furthermore, your leadership in technical issue resolution and team development will significantly impact client satisfaction and company performance.

Yes, as the Global Delivery Center Operations Manager at Samsung SDS America, you will be required to travel up to 20% nationally and internationally. This travel may involve meeting with key clients or attending industry events to ensure alignment in service delivery and operational goals.

Samsung SDS America offers a comprehensive suite of support programs for employees, including high-quality medical, dental, and vision coverage, wellness programs, parental leave, as well as a 401K match and savings plan. Employees can also enjoy flexible spending accounts, life insurance, paid holidays, and time off, all aimed at promoting a balanced and fulfilling work-life experience.

In my previous roles, I managed diverse teams spread across various locations, ensuring consistent communication and collaboration. I implemented regular check-ins and utilized project management tools to keep everyone aligned and motivated, further enhancing team dynamics and performance.

One significant challenge involved a major system outage that affected multiple clients. I quickly assembled a cross-functional team to diagnose the issue, maintained clear communication with clients throughout, and coordinated a swift resolution that minimized downtime and restored service quickly. This experience reinforced the importance of proactive problem-solving and effective communication.

To ensure client needs are met, I prioritize open communication and regular feedback from clients, allowing me to understand their evolving requirements. Simultaneously, I leverage data analytics to assess service efficiency, making data-driven decisions to optimize operations and enhance the overall customer experience.

I advocate for a culture of innovation by encouraging team members to suggest improvements. I regularly review operational processes and adopt best practices based on industry trends, using performance metrics to identify improvement areas and measuring the impact of implemented changes.

When conflicts arise, I address them promptly through one-on-one discussions to understand different perspectives. I facilitate open dialogues, encouraging team members to express their concerns and collaboratively find solutions. Effective remote management also includes fostering a supportive environment where team members feel comfortable discussing issues openly.

I have significant experience in budget management, where I meticulously plan and monitor expenditures against projected costs. By analyzing spending patterns, I ensure cost-effective operations while advocating for necessary resources to maintain high service quality and operational efficiency.

I actively pursue ongoing education through online courses, webinars, and industry certifications. I also stay connected with technology communities and attend industry conferences to gain insights into emerging trends and networking opportunities that bolster my technical acumen.

My leadership style is participative; I believe in empowering my team by involving them in decision-making. I prioritize transparency and open communication, fostering a collaborative environment where every member feels valued and instrumental to our success.

I utilize project management tools to prioritize tasks based on urgency and impact. I regularly reassess project timelines and adjust resource allocation when needed, ensuring that we stay on track while addressing critical client needs effectively.

I am excited about the opportunity to work with Samsung SDS America due to its commitment to innovation and excellence in technology. I admire its focus on providing superior service and its proactive approach to digital transformation, aligning with my career aspirations to lead transformative initiatives in a dynamic environment.